Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1142351 | 46111 | 5/4/2023 7:09:44 PM | 5/4/2023 7:10:03 PM | IVR call: statement | Received call for statement for account 10275421 sent message: 41380 | 8 | 2 | 30917 | 79 | ||||||||||||||||||||||||||||||||
| 1142341 | 46110 | 5/4/2023 6:39:28 PM | 5/4/2023 6:39:29 PM | IVR call: balance | Received call for balance for account 10028645 undefined | 7 | 2 | 20214 | 78 | ||||||||||||||||||||||||||||||||
| 1142304 | 46109 | 5/4/2023 5:01:51 PM | 5/4/2023 5:01:52 PM | IVR call: balance | Received call for balance for account 10012082 undefined | 7 | 2 | 23463 | 78 | ||||||||||||||||||||||||||||||||
| 1142290 | 46108 | 5/4/2023 4:52:55 PM | 5/4/2023 4:53:12 PM | IVR call: statement | Received call for statement for account 10278228 sent message: 41379 | 8 | 2 | 30369 | 79 | ||||||||||||||||||||||||||||||||
| 1142287 | 46107 | 5/4/2023 4:42:57 PM | 5/4/2023 4:43:11 PM | IVR call: statement | Received call for statement for account 10037220 sent message: 41378 | 8 | 2 | 6211 | 79 | ||||||||||||||||||||||||||||||||
| 1142258 | 46106 | 5/4/2023 4:18:17 PM | 5/4/2023 4:18:18 PM | IVR call: balance | Received call for balance for account 10145109 undefined | 7 | 2 | 7011 | 78 | ||||||||||||||||||||||||||||||||
| 1142250 | 46105 | 5/4/2023 4:13:40 PM | 5/4/2023 4:13:41 PM | IVR call: balance | Received call for balance for account 10361278 undefined | 7 | 2 | 12749 | 78 | ||||||||||||||||||||||||||||||||
| 1142249 | 46104 | 5/4/2023 4:13:00 PM | 5/4/2023 4:13:01 PM | IVR call: balance | Received call for balance for account 10168614 undefined | 7 | 2 | 14295 | 78 | ||||||||||||||||||||||||||||||||
| 1142248 | 46103 | 5/4/2023 4:12:24 PM | 5/4/2023 4:12:25 PM | IVR call: balance | Received call for balance for account 10361278 undefined | 7 | 2 | 12749 | 78 | ||||||||||||||||||||||||||||||||
| 1142168 | 46102 | 5/4/2023 2:47:15 PM | 5/4/2023 2:47:17 PM | IVR call: balance | Received call for balance for account 10355873 undefined | 7 | 2 | 17566 | 78 | ||||||||||||||||||||||||||||||||
| 1142144 | 46101 | 5/4/2023 2:27:23 PM | 5/4/2023 2:27:24 PM | IVR call: balance | Received call for balance for account 10398964 undefined | 7 | 2 | 4832 | 78 | ||||||||||||||||||||||||||||||||
| 46100 | 5/4/2023 2:15:05 PM | 5/4/2023 2:15:07 PM | vacant plot | vacant plot and getting charged for services. | 6 | 3 | 32860 | 21 | 5 | 2 | 23 | 8 | 62 | 21 | |||||||||||||||||||||||||||
| 46097 | 5/4/2023 2:04:48 PM | 5/4/2023 2:04:52 PM | Could you please attend to query for account 10397072 | Could you please advise on status of this issue, you have asked Xola Nombutuma to resolve “Unbilled Water and Refuse back charged on account below in June 2021 and requested that the Interest also to be reversed in January 2022”. The matter is still unresolved, and I am charged interest every month. This matter has passed your lead time of 90 days. Xola responded in September last year saying the matter is being attended to by the relevant departments and is receiving the utmost attention. Nothing was done since then and other Cove rock country estate accounts with similar issue were resolved. Please see below all the communication about the issue. Thanks | 23 | 3 | 3683 | 15 | 2 | 23 | 1 | 50 | 3363 | ||||||||||||||||||||||||||||
| 1142133 | 46099 | 5/4/2023 2:00:35 PM | 5/4/2023 2:00:36 PM | IVR call: balance | Received call for balance for account 10015346 undefined | 7 | 2 | 4373 | 78 | ||||||||||||||||||||||||||||||||
| 1142119 | 46098 | 5/4/2023 1:50:55 PM | 5/4/2023 1:50:56 PM | IVR call: balance | Received call for balance for account 10440234 undefined | 7 | 2 | 29579 | 78 | ||||||||||||||||||||||||||||||||
| 46094 | 5/4/2023 1:48:55 PM | 5/4/2023 1:48:58 PM | Leaking of water pipe | Water has been leaking for some time with various Plumbing companies (including Leak Finder) trying to detect the leak. Eventually the entire Plumbing has been changed with new piping. | 23 | 3 | 15813 | 17 | 2 | 23 | 1 | 112 | 3362 | ||||||||||||||||||||||||||||
| 46094 | 5/4/2023 1:48:50 PM | 5/4/2023 1:48:53 PM | Leaking of water pipe | Water has been leaking for some time with various Plumbing companies (including Leak Finder) trying to detect the leak. Eventually the entire Plumbing has been changed with new piping. | 23 | 3 | 15813 | 17 | 2 | 23 | 1 | 112 | 3362 | ||||||||||||||||||||||||||||
| 29026 | 5/4/2023 1:46:05 PM | 5/4/2023 1:46:07 PM | Can't access statements | Good day My name is Loyiso Xego (ID: 8507296142082 and account no. 10418719) with following address: 8 Gonubie Palms, Gonubie, EL. My issue is that, I cannot access my account statements as they are password protected when I download them from https://buffalocity.cabedocs.com What is the password of the statements so I can access these? This also is causing a delay in me being able to pay the monthly account as I do not know how much is due | 23 | 3 | 27526 | 5 | 2 | 23 | 8 | 118 | 2608 | ||||||||||||||||||||||||||||
| 1142101 | 46096 | 5/4/2023 1:41:14 PM | 5/4/2023 1:41:15 PM | IVR call: balance | Received call for balance for account 10075638 undefined | 7 | 2 | 31416 | 78 | ||||||||||||||||||||||||||||||||
| 1142097 | 46095 | 5/4/2023 1:39:39 PM | 5/4/2023 1:39:41 PM | IVR call: balance | Received call for balance for account 10075638 undefined | 7 | 2 | 31416 | 78 |