Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1147910 | 46624 | 5/11/2023 6:08:49 AM | 5/11/2023 6:09:03 AM | IVR call: statement | Received call for statement for account 10009066 sent message: 41648 | 8 | 2 | 7181 | 79 | ||||||||||||||||||||||||||||||||
| 1147908 | 46623 | 5/11/2023 6:07:44 AM | 5/11/2023 6:07:55 AM | IVR call: statement | Received call for statement for account 10009066 sent message: 41647 | 8 | 2 | 7181 | 79 | ||||||||||||||||||||||||||||||||
| 1147906 | 46622 | 5/11/2023 6:05:03 AM | 5/11/2023 6:05:16 AM | IVR call: statement | Received call for statement for account 10331806 sent message: 41646 | 8 | 2 | 10478 | 79 | ||||||||||||||||||||||||||||||||
| 1147900 | 46621 | 5/11/2023 5:58:04 AM | 5/11/2023 5:58:07 AM | IVR call: balance | Received call for balance for account 10443431 undefined | 7 | 2 | 32988 | 78 | ||||||||||||||||||||||||||||||||
| 1147898 | 46620 | 5/11/2023 5:56:35 AM | 5/11/2023 5:56:36 AM | IVR call: balance | Received call for balance for account 10044242 undefined | 7 | 2 | 5010 | 78 | ||||||||||||||||||||||||||||||||
| 1147824 | 46619 | 5/10/2023 5:55:15 PM | 5/10/2023 5:55:33 PM | IVR call: statement | Received call for statement for account 10442147 sent message: 41645 | 8 | 2 | 32828 | 79 | ||||||||||||||||||||||||||||||||
| 1147823 | 46618 | 5/10/2023 5:54:28 PM | 5/10/2023 5:54:29 PM | IVR call: balance | Received call for balance for account 10442147 undefined | 7 | 2 | 32828 | 78 | ||||||||||||||||||||||||||||||||
| 1147822 | 46617 | 5/10/2023 5:53:00 PM | 5/10/2023 5:53:01 PM | IVR call: balance | Received call for balance for account 10442141 undefined | 7 | 2 | 32987 | 78 | ||||||||||||||||||||||||||||||||
| 1147813 | 46616 | 5/10/2023 5:21:25 PM | 5/10/2023 5:21:26 PM | IVR call: balance | Received call for balance for account 10362392 undefined | 7 | 2 | 6682 | 78 | ||||||||||||||||||||||||||||||||
| 1147812 | 46615 | 5/10/2023 5:20:16 PM | 5/10/2023 5:20:17 PM | IVR call: balance | Received call for balance for account 10362392 undefined | 7 | 2 | 6682 | 78 | ||||||||||||||||||||||||||||||||
| 1147797 | 46614 | 5/10/2023 3:52:51 PM | 5/10/2023 3:52:52 PM | IVR call: balance | Received call for balance for account 10045372 undefined | 7 | 2 | 32986 | 78 | ||||||||||||||||||||||||||||||||
| 17741 | 5/10/2023 3:22:53 PM | 5/10/2023 3:22:55 PM | Water bill Account Query: Leak | We received a water bill of R4299.75 (statement date 22/04/2023) this is more than triple the amount we are usually charged. Per the water bill the water usage was 63kl, on average our usage has been between 2kl to 3kl per previous statements. There was a water leak on one our pipes in February and had plumbers fix it, I have attached the invoice from the plumbers who fixed the leak. Please may the statement be reviewed. | 23 | 3 | 17193 | 17 | 2 | 23 | 1 | 96 | 1082 | ||||||||||||||||||||||||||||
| 1147757 | 46613 | 5/10/2023 2:54:26 PM | 5/10/2023 2:54:42 PM | IVR call: statement | Received call for statement for account 10241640 sent message: 41642 | 8 | 2 | 31302 | 79 | ||||||||||||||||||||||||||||||||
| 1147756 | 46612 | 5/10/2023 2:53:19 PM | 5/10/2023 2:53:36 PM | IVR call: meter-reading | Received call for meter-reading for account 10239440 Meter reading: [4343119] Meter type: [water] | 10 | 2 | 31303 | 81 | ||||||||||||||||||||||||||||||||
| 1147748 | 46611 | 5/10/2023 2:41:45 PM | 5/10/2023 2:41:46 PM | IVR call: balance | Received call for balance for account 10330542 undefined | 7 | 2 | 27093 | 78 | ||||||||||||||||||||||||||||||||
| 1147709 | 46610 | 5/10/2023 2:13:29 PM | 5/10/2023 2:13:31 PM | IVR call: balance | Received call for balance for account 10436849 undefined | 7 | 2 | 27879 | 78 | ||||||||||||||||||||||||||||||||
| 1147667 | 46609 | 5/10/2023 1:50:41 PM | 5/10/2023 1:50:42 PM | IVR call: balance | Received call for balance for account 10397162 undefined | 7 | 2 | 15311 | 78 | ||||||||||||||||||||||||||||||||
| 46608 | 5/10/2023 1:42:26 PM | 5/10/2023 1:42:29 PM | water | water leak fixed plumber's letter submitted. | 6 | 3 | 32985 | 112 | 17 | 2 | 23 | 1 | 96 | 203 | |||||||||||||||||||||||||||
| 46602 | 5/10/2023 1:27:23 PM | 5/10/2023 1:27:25 PM | WATER QUERY - FEB 23 STATEMENT | We were overcharged on our February statement, by 3258 kilolitres. Please check reading on statement at 13/01 (67741). Please also see opening reading on March statement(64483) 64483 should have been the closing reading on Feb statement. Please will you pass the necessary credit, as this is quite a huge sum. Many thanks. Irene | 23 | 3 | 32981 | 17 | 2 | 23 | 1 | 111 | 3376 | ||||||||||||||||||||||||||||
| 1147618 | 46607 | 5/10/2023 1:26:42 PM | 5/10/2023 1:26:58 PM | IVR call: statement | Received call for statement for account 10427330 sent message: 41636 | 8 | 2 | 32984 | 79 |