Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1168590 48998 6/1/2023 8:34:42 AM 6/1/2023 8:34:43 AM IVR call: balance Received call for balance for account 10198545 undefined 7 2 4193 78
1168573 48997 6/1/2023 8:31:29 AM 6/1/2023 8:31:31 AM IVR call: balance Received call for balance for account 10200164 undefined 7 2 33567 78
1168553 48996 6/1/2023 8:27:22 AM 6/1/2023 8:27:24 AM IVR call: balance Received call for balance for account 10260088 undefined 7 2 5437 78
1168524 48995 6/1/2023 8:16:40 AM 6/1/2023 8:16:41 AM IVR call:? Received call for ? for account 10441056 33559
1168518 48994 6/1/2023 8:15:43 AM 6/1/2023 8:15:45 AM IVR call: balance Received call for balance for account 10007384 undefined 7 2 9386 78
1168507 48993 6/1/2023 8:14:25 AM 6/1/2023 8:14:26 AM IVR call: balance Received call for balance for account 10007384 undefined 7 2 9386 78
1168504 48992 6/1/2023 8:14:21 AM 6/1/2023 8:14:21 AM IVR call:? Received call for ? for account 10441056 33559
1168496 48991 6/1/2023 8:09:52 AM 6/1/2023 8:09:53 AM IVR call: balance Received call for balance for account 10058312 undefined 7 2 16914 78
1168490 48990 6/1/2023 8:07:44 AM 6/1/2023 8:08:04 AM IVR call: statement Received call for statement for account 10397716 sent message: 43311 8 2 33566 79
48989 6/1/2023 8:01:03 AM 6/1/2023 8:01:06 AM copper pipes stolen water bill is high please see this acc as there was a brake in and the copper pipes were stolen water was just running  6 3 33565 145 17 2 23 1 96 780
17068 6/1/2023 7:43:25 AM 6/1/2023 7:43:27 AM Incorrect water readings AGAIN We have been receiving erroneous readings for some time now, my queries from Dec 2021 have still not been resolved! Ref 48557. I was charged punitively for excess use, and this was NOT my actual use, I have submitted readings to prove this and the accounts needs to be credited for these charges of R2224.76. Correct meter readings for last 6 months: 8 Dec 2022 - 1854 25 Jan 23 - 1877 22 Feb 23 - 1892 22 March 23 - 1904 22 April 23 - 1918 22 May 23 - 1932 the usage billed for the last 4 months has been negligible and does not correlate to the actual meter readings, just 3000 litres billed by BCM in 4 months! I submit these by telephone and on the whatsapp number and they are still incorrect! Please correct my usage. Also, the meter number shown on my account is incorrect, the meter number in the street is 100014883. 23 3 16479 17 2 23 1 111 852
48988 6/1/2023 7:42:42 AM 6/1/2023 7:42:47 AM water please apply six months policy for the period 20230527<div><br></div> 6 3 33563 114 15 2 23 1 101 201
48983 6/1/2023 7:37:54 AM 6/1/2023 7:38:20 AM WATER/METER CONSUMER HAS BEEN CHARGED A READING FROM 03/2020 TO 04/2023<div><br></div><div>BUT WITH THE READING HE HAS COME WITH HE SEEMS TO BE CHARGED ON A DIFFERENT METER</div><div><br></div><div>ATTACHED IS READING TAKEN 01/06/2023</div><div><br></div><div><br></div> 6 3 33561 167 17 2 23 1 112 893 893
1168418 48987 6/1/2023 7:35:43 AM 6/1/2023 7:36:00 AM IVR call: statement Received call for statement for account 10444086 sent message: 43300 8 2 33562 79
1168417 48986 6/1/2023 7:35:26 AM 6/1/2023 7:35:27 AM IVR call: balance Received call for balance for account 10206864 undefined 7 2 5207 78
1168415 48985 6/1/2023 7:34:59 AM 6/1/2023 7:35:00 AM IVR call: balance Received call for balance for account 10038551 undefined 7 2 11420 78
1168412 48984 6/1/2023 7:34:12 AM 6/1/2023 7:34:14 AM IVR call: balance Received call for balance for account 10008881 undefined 7 2 4984 78
48977 6/1/2023 7:32:47 AM 6/1/2023 7:32:50 AM PREPAID INSTALLED FINAL READING NOT REFLECTING Prepaid meter was installed on the 02 May 2023 and interim billing charged - Please correct as BCM Electricity department confirmed that the final reading was submitted when the prepaid was installed. 23 3 28385 5 2 23 2 103 3444
1168406 48982 6/1/2023 7:31:17 AM 6/1/2023 7:31:18 AM IVR call: balance Received call for balance for account 10442198 undefined 7 2 31549 78
1168393 48981 6/1/2023 7:27:35 AM 6/1/2023 7:27:36 AM IVR call: balance Received call for balance for account 10213034 undefined 7 2 26556 78