Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46664 | 5/11/2023 10:35:07 AM | 5/11/2023 10:35:09 AM | water query | water query ,six months adjustment policy since 2022/11/18 till to date. | 30 | 3 | 33002 | 141 | 3 | 1 | 101 | 239 | |||||||||||||||||||||||||||||
| 1148412 | 46663 | 5/11/2023 10:33:19 AM | 5/11/2023 10:33:37 AM | IVR call: statement | Received call for statement for account 10356112 sent message: 41671 | 8 | 2 | 33001 | 79 | ||||||||||||||||||||||||||||||||
| 1148385 | 46662 | 5/11/2023 10:19:24 AM | 5/11/2023 10:19:25 AM | IVR call: balance | Received call for balance for account 10290901 undefined | 7 | 2 | 23329 | 78 | ||||||||||||||||||||||||||||||||
| 46661 | 5/11/2023 10:10:38 AM | 5/11/2023 10:10:41 AM | See Macrocom's report | New meter was installed on 23/02/2021 | 22 | 3 | 32999 | 207 | 17 | 4 | 23 | 1 | 112 | 1208 | |||||||||||||||||||||||||||
| 1148363 | 46660 | 5/11/2023 9:59:47 AM | 5/11/2023 10:00:12 AM | IVR call: statement | Received call for statement for account 10264534 sent message: 41664 | 8 | 2 | 2334 | 79 | ||||||||||||||||||||||||||||||||
| 1148319 | 46659 | 5/11/2023 9:45:41 AM | 5/11/2023 9:45:42 AM | IVR call: balance | Received call for balance for account 10354005 undefined | 7 | 2 | 11611 | 78 | ||||||||||||||||||||||||||||||||
| 44937 | 5/11/2023 9:43:42 AM | 5/11/2023 9:43:43 AM | water | leak fixed waiting for plumber's letter. | 6 | 3 | 32614 | 112 | 17 | 2 | 23 | 1 | 96 | 203 | |||||||||||||||||||||||||||
| 1148220 | 46657 | 5/11/2023 8:54:44 AM | 5/11/2023 8:54:45 AM | IVR call: balance | Received call for balance for account 10384998 undefined | 7 | 2 | 32996 | 78 | ||||||||||||||||||||||||||||||||
| 1148217 | 46656 | 5/11/2023 8:50:37 AM | 5/11/2023 8:50:38 AM | IVR call: balance | Received call for balance for account 10177734 undefined | 7 | 2 | 30638 | 78 | ||||||||||||||||||||||||||||||||
| 1148215 | 46655 | 5/11/2023 8:49:54 AM | 5/11/2023 8:49:55 AM | IVR call: balance | Received call for balance for account 10011122 undefined | 7 | 2 | 30632 | 78 | ||||||||||||||||||||||||||||||||
| 46654 | 5/11/2023 8:48:17 AM | 5/11/2023 8:48:20 AM | Reading 2021/07/31 and 2023/03/05 | 6 months adjustment as we charged the consumer for more than 6 months. | 22 | 3 | 32995 | 207 | 15 | 4 | 23 | 1 | 101 | 1208 | |||||||||||||||||||||||||||
| 1148193 | 46653 | 5/11/2023 8:37:54 AM | 5/11/2023 8:37:55 AM | IVR call: balance | Received call for balance for account 10434728 undefined | 7 | 2 | 26935 | 78 | ||||||||||||||||||||||||||||||||
| 1148191 | 46652 | 5/11/2023 8:37:09 AM | 5/11/2023 8:37:10 AM | IVR call: balance | Received call for balance for account 10287734 undefined | 7 | 2 | 30193 | 78 | ||||||||||||||||||||||||||||||||
| 1148189 | 46651 | 5/11/2023 8:36:14 AM | 5/11/2023 8:36:15 AM | IVR call: balance | Received call for balance for account 10287737 undefined | 7 | 2 | 27633 | 78 | ||||||||||||||||||||||||||||||||
| 46649 | 5/11/2023 8:31:21 AM | 5/11/2023 8:31:24 AM | High consumption | 2023/04/19 3 5048.000 1.00000 5.000 C <div>2023/03/19 3 5043.000 1.00000 41.000 C 2023/04/21 </div><div>2023/02/19 3 5002.000 1.00000 17.000 C 2023/03/25</div> | 6 | 3 | 32994 | 89 | 17 | 4 | 23 | 1 | 111 | 187 | |||||||||||||||||||||||||||
| 1148166 | 46650 | 5/11/2023 8:30:21 AM | 5/11/2023 8:30:22 AM | IVR call: balance | Received call for balance for account 10287730 undefined | 7 | 2 | 27439 | 78 | ||||||||||||||||||||||||||||||||
| 1148161 | 46648 | 5/11/2023 8:28:31 AM | 5/11/2023 8:28:32 AM | IVR call: balance | Received call for balance for account 10287735 undefined | 7 | 2 | 19510 | 78 | ||||||||||||||||||||||||||||||||
| 1148135 | 46647 | 5/11/2023 8:16:55 AM | 5/11/2023 8:16:56 AM | IVR call: balance | Received call for balance for account 10018493 undefined | 7 | 2 | 30780 | 78 | ||||||||||||||||||||||||||||||||
| 1148128 | 46646 | 5/11/2023 8:12:53 AM | 5/11/2023 8:12:54 AM | IVR call: balance | Received call for balance for account 10249223 undefined | 7 | 2 | 627 | 78 | ||||||||||||||||||||||||||||||||
| 1148120 | 46645 | 5/11/2023 8:07:22 AM | 5/11/2023 8:07:23 AM | IVR call: balance | Received call for balance for account 10435983 undefined | 7 | 2 | 23244 | 78 |