Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1148804 | 46700 | 5/11/2023 3:00:16 PM | 5/11/2023 3:00:17 PM | IVR call: balance | Received call for balance for account 10025620 undefined | 7 | 2 | 339 | 78 | ||||||||||||||||||||||||||||||||
| 1148803 | 46699 | 5/11/2023 2:59:26 PM | 5/11/2023 2:59:27 PM | IVR call: balance | Received call for balance for account 10025620 undefined | 7 | 2 | 339 | 78 | ||||||||||||||||||||||||||||||||
| 1148782 | 46698 | 5/11/2023 2:31:44 PM | 5/11/2023 2:31:45 PM | IVR call: balance | Received call for balance for account 10018115 undefined | 7 | 2 | 17761 | 78 | ||||||||||||||||||||||||||||||||
| 1148771 | 46697 | 5/11/2023 2:25:49 PM | 5/11/2023 2:25:50 PM | IVR call: balance | Received call for balance for account 10429434 undefined | 7 | 2 | 11810 | 78 | ||||||||||||||||||||||||||||||||
| 1148768 | 46696 | 5/11/2023 2:24:35 PM | 5/11/2023 2:24:36 PM | IVR call: balance | Received call for balance for account 10429434 undefined | 7 | 2 | 11810 | 78 | ||||||||||||||||||||||||||||||||
| 1148766 | 46695 | 5/11/2023 2:23:27 PM | 5/11/2023 2:23:28 PM | IVR call: balance | Received call for balance for account 10429434 undefined | 7 | 2 | 11810 | 78 | ||||||||||||||||||||||||||||||||
| 1148765 | 46694 | 5/11/2023 2:22:29 PM | 5/11/2023 2:22:30 PM | IVR call: balance | Received call for balance for account 10429434 undefined | 7 | 2 | 11810 | 78 | ||||||||||||||||||||||||||||||||
| 1148763 | 46693 | 5/11/2023 2:21:29 PM | 5/11/2023 2:21:31 PM | IVR call: balance | Received call for balance for account 10429434 undefined | 7 | 2 | 11810 | 78 | ||||||||||||||||||||||||||||||||
| 1148755 | 46692 | 5/11/2023 2:13:07 PM | 5/11/2023 2:13:08 PM | IVR call: balance | Received call for balance for account 10283365 undefined | 7 | 2 | 28944 | 78 | ||||||||||||||||||||||||||||||||
| 1148750 | 46691 | 5/11/2023 2:11:46 PM | 5/11/2023 2:11:47 PM | IVR call: balance | Received call for balance for account 10283206 undefined | 7 | 2 | 28374 | 78 | ||||||||||||||||||||||||||||||||
| 12032 | 5/11/2023 2:11:20 PM | 5/11/2023 2:11:23 PM | Outstanding Query since OCT 2021 | I had originally logged a Query in Oct 2021. To date nothing has been done and the query is still open. I have however been disconnected in the interim. I also did not receive 14 days notice of your intention to disconnect, in fact I did not receive any notice of your intention to disconnect. I was billed from April 2021 until July 2021 in 1 month. The new smart meter was not working and they came to repair it. I was then back billed for the 3 months in 1 month at a higher rate. I also need clarity on how the tariffs are calculated e.g 10kl's of water R$1011 20kl's at R$1012 etc. Once again we are receiving interim readings even though a smart meter has been installed. This has become absolutely ridiculous. | 23 | 3 | 11124 | 17 | 2 | 23 | 1 | 111 | 328 | ||||||||||||||||||||||||||||
| 1148740 | 46690 | 5/11/2023 1:56:38 PM | 5/11/2023 1:56:41 PM | IVR call: balance | Received call for balance for account 10155149 undefined | 7 | 2 | 8214 | 78 | ||||||||||||||||||||||||||||||||
| 24264 | 5/11/2023 1:38:19 PM | 5/11/2023 1:38:20 PM | water over charge | this account is from the bookkeeper before i started here. it goes back to 2015 and has not been corrected. see attached correspondence | 23 | 3 | 33012 | 17 | 2 | 23 | 1 | 111 | 2266 | ||||||||||||||||||||||||||||
| 24264 | 5/11/2023 1:38:11 PM | 5/11/2023 1:38:12 PM | water over charge | this account is from the bookkeeper before i started here. it goes back to 2015 and has not been corrected. see attached correspondence | 23 | 3 | 33012 | 17 | 2 | 23 | 1 | 111 | 2266 | ||||||||||||||||||||||||||||
| 1148703 | 46689 | 5/11/2023 1:31:08 PM | 5/11/2023 1:31:09 PM | IVR call: balance | Received call for balance for account 10069823 undefined | 7 | 2 | 1525 | 78 | ||||||||||||||||||||||||||||||||
| 46685 | 5/11/2023 1:29:32 PM | 5/11/2023 1:29:35 PM | sewerage | late termination ,sewerage reversal. | 30 | 3 | 33011 | 141 | 3 | 6 | 122 | 239 | |||||||||||||||||||||||||||||
| 1148701 | 46688 | 5/11/2023 1:29:27 PM | 5/11/2023 1:29:28 PM | IVR call: balance | Received call for balance for account 10069823 undefined | 7 | 2 | 1525 | 78 | ||||||||||||||||||||||||||||||||
| 1148688 | 46687 | 5/11/2023 1:18:29 PM | 5/11/2023 1:18:41 PM | IVR call: statement | Received call for statement for account 10433522 sent message: 41701 | 8 | 2 | 14479 | 79 | ||||||||||||||||||||||||||||||||
| 1148684 | 46686 | 5/11/2023 1:17:57 PM | 5/11/2023 1:17:57 PM | IVR call:? | Received call for ? for account 10433522 | 14479 | |||||||||||||||||||||||||||||||||||
| 1148683 | 46684 | 5/11/2023 1:17:23 PM | 5/11/2023 1:17:24 PM | IVR call: balance | Received call for balance for account 10433522 undefined | 7 | 2 | 14479 | 78 |