Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 939401 | 33825 | 10/31/2022 11:45:18 AM | 10/31/2022 11:45:19 AM | IVR call: balance | Received call for balance for account 10075429 undefined | 7 | 2 | 8449 | 78 | ||||||||||||||||||||||||||||||||
| 33824 | 10/31/2022 11:41:04 AM | 3/10/2023 12:37:04 PM | refuse back charge | lease see this acc as it was opened in 2021 and the refuse back charge is not from the year the property was sold please rectify and credit the acc with the correct amount .<div>QRC-Response 2023/03/10</div><div>The Refuse back charged Erroneously Amount of R 3 648.00 on 2020/2021 (Inclusive of Vat)has been CR back to consumer's account as registration date was September 2021.</div><div>and the Refuse back charged Erroneously Amount of R 3 630.00 for period 2021/2022 (Inclusive of Vat)has been credited to consumer's account ,based on the fact that the refused was already billed from the date of registration period ,this has resulted in a duplicate billed amount in consumer's account.Refer to RF 202111-BS70719398</div><b>Journal Number</b>: [015143] has been submitted for review. | 24 | 3 | 28768 | 145 | 5 | 2 | 23 | 4 | 50 | 143921 | 780 | 230 | |||||||||||||||||||||||||
| 33823 | 10/31/2022 11:32:36 AM | 3/9/2023 12:15:34 PM | eletricity | reading for eletricity on the system is different from reading on the system<div>QRC-Response 2023/03/09</div><div>The readings are inline per solar system.Query Closed.</div><div><br></div> | 27 | 3 | 28766 | 110 | 5 | 2 | 23 | 2 | 111 | 3/9/2023 12:15:34 PM | 143853 | 230 | 205 | 230 | |||||||||||||||||||||||
| 939361 | 33822 | 10/31/2022 11:24:22 AM | 10/31/2022 11:24:44 AM | IVR call: statement | Received call for statement for account 10441162 sent message: 28495 | 8 | 2 | 28764 | 79 | ||||||||||||||||||||||||||||||||
| 939356 | 33821 | 10/31/2022 11:23:45 AM | 10/31/2022 11:23:46 AM | IVR call: balance | Received call for balance for account 10044170 undefined | 7 | 2 | 7193 | 78 | ||||||||||||||||||||||||||||||||
| 939345 | 33820 | 10/31/2022 11:22:29 AM | 10/31/2022 11:22:30 AM | IVR call: balance | Received call for balance for account 10044168 undefined | 7 | 2 | 5582 | 78 | ||||||||||||||||||||||||||||||||
| 939341 | 33819 | 10/31/2022 11:22:03 AM | 10/31/2022 11:22:04 AM | IVR call: balance | Received call for balance for account 20149988 undefined | 7 | 2 | 9629 | 78 | ||||||||||||||||||||||||||||||||
| 939338 | 33818 | 10/31/2022 11:21:20 AM | 10/31/2022 11:21:21 AM | IVR call: balance | Received call for balance for account 20149988 undefined | 7 | 2 | 9629 | 78 | ||||||||||||||||||||||||||||||||
| 939320 | 33817 | 10/31/2022 11:11:53 AM | 10/31/2022 11:11:54 AM | IVR call: balance | Received call for balance for account 10440920 undefined | 7 | 2 | 27969 | 78 | ||||||||||||||||||||||||||||||||
| 939318 | 33816 | 10/31/2022 11:11:32 AM | 10/31/2022 11:12:19 AM | IVR call: statement | Received call for statement for account 10021385 sent message: 28493 | 8 | 2 | 1166 | 79 | ||||||||||||||||||||||||||||||||
| 939319 | 33815 | 10/31/2022 11:11:24 AM | 10/31/2022 11:11:25 AM | IVR call: balance | Received call for balance for account 10440921 undefined | 7 | 2 | 27970 | 78 | ||||||||||||||||||||||||||||||||
| 939317 | 33814 | 10/31/2022 11:10:51 AM | 10/31/2022 11:10:52 AM | IVR call: balance | Received call for balance for account 10440922 undefined | 7 | 2 | 27964 | 78 | ||||||||||||||||||||||||||||||||
| 939316 | 33813 | 10/31/2022 11:10:19 AM | 10/31/2022 11:10:20 AM | IVR call: balance | Received call for balance for account 10440921 undefined | 7 | 2 | 27970 | 78 | ||||||||||||||||||||||||||||||||
| 939311 | 33812 | 10/31/2022 11:09:41 AM | 10/31/2022 11:09:43 AM | IVR call: balance | Received call for balance for account 10440920 undefined | 7 | 2 | 27969 | 78 | ||||||||||||||||||||||||||||||||
| 17253 | 10/31/2022 10:59:52 AM | 10/31/2022 10:59:53 AM | Refuse | Refuse not collected, not supposed to be charged<br/><b>Journal Number</b>: [945012] | 24 | 3 | 16675 | 11 | 5 | 2 | 23 | 4 | 116 | 11 | |||||||||||||||||||||||||||
| 939298 | 33811 | 10/31/2022 10:55:24 AM | 10/31/2022 10:56:25 AM | IVR call: statement | Received call for statement for account 10391849 sent message: 28489 | 8 | 2 | 28763 | 79 | ||||||||||||||||||||||||||||||||
| 939297 | 10/31/2022 10:53:38 AM | 10/31/2022 10:53:39 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 33806 | 10/31/2022 10:44:54 AM | 10/31/2022 10:44:57 AM | Water query | High water bill in October 2022. | 5 | 2 | 16448 | 34 | 77 | 34 | |||||||||||||||||||||||||||||||
| 939281 | 33810 | 10/31/2022 10:44:07 AM | 10/31/2022 10:44:08 AM | IVR call: balance | Received call for balance for account 10394070 undefined | 7 | 2 | 28762 | 78 | ||||||||||||||||||||||||||||||||
| 33802 | 10/31/2022 10:41:04 AM | 10/31/2022 10:41:06 AM | INVOICED TO PREVIOUS OWNER | The WATER account is still invoiced out to DJ van Rensburg. it must be invoiced to NTT MOTORS EAST LONDON PTY LTD ON ACCOUNT NUMBER 10405997 | 23 | 3 | 28759 | 4 | 2 | 23 | 6 | 122 | 2789 |