Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
940021 33888 10/31/2022 4:28:37 PM 10/31/2022 4:28:38 PM IVR call: balance Received call for balance for account 10011752 undefined 7 2 12780 78
939931 33887 10/31/2022 3:30:31 PM 10/31/2022 3:30:32 PM IVR call: balance Received call for balance for account 10360196 undefined 7 2 3067 78
939907 33886 10/31/2022 3:23:27 PM 10/31/2022 3:23:28 PM IVR call: balance Received call for balance for account 10025611 undefined 7 2 6784 78
939892 33885 10/31/2022 3:19:09 PM 10/31/2022 3:19:10 PM IVR call: balance Received call for balance for account 10433113 undefined 7 2 12826 78
939888 33884 10/31/2022 3:18:19 PM 10/31/2022 3:18:20 PM IVR call: balance Received call for balance for account 10433113 undefined 7 2 12826 78
939847 33883 10/31/2022 2:58:54 PM 10/31/2022 2:59:33 PM IVR call: statement Received call for statement for account 10021385 sent message: 28540 8 2 1166 79
939842 33882 10/31/2022 2:55:22 PM 10/31/2022 2:55:23 PM IVR call: balance Received call for balance for account 10426353 undefined 7 2 26375 78
939836 33881 10/31/2022 2:53:39 PM 10/31/2022 2:53:40 PM IVR call: balance Received call for balance for account 10169561 undefined 7 2 6220 78
939807 33880 10/31/2022 2:41:03 PM 10/31/2022 2:41:04 PM IVR call: balance Received call for balance for account 10004112 undefined 7 2 8685 78
939787 33879 10/31/2022 2:32:16 PM 10/31/2022 2:32:51 PM IVR call: statement Received call for statement for account 10406268 sent message: 28539 8 2 28787 79
939758 33878 10/31/2022 2:12:20 PM 10/31/2022 2:12:38 PM IVR call: statement Received call for statement for account 10383408 sent message: 28538 8 2 6715 79
939752 33877 10/31/2022 2:08:37 PM 10/31/2022 2:08:38 PM IVR call: balance Received call for balance for account 10271722 undefined 7 2 5776 78
939748 33876 10/31/2022 2:08:08 PM 10/31/2022 2:08:09 PM IVR call: balance Received call for balance for account 10271722 undefined 7 2 5776 78
939739 33875 10/31/2022 2:03:53 PM 10/31/2022 2:03:54 PM IVR call: balance Received call for balance for account 10037560 undefined 7 2 6457 78
939710 33874 10/31/2022 1:57:43 PM 10/31/2022 1:58:02 PM IVR call: statement Received call for statement for account 10388600 sent message: 28537 8 2 27934 79
939698 33873 10/31/2022 1:54:59 PM 10/31/2022 1:55:00 PM IVR call: balance Received call for balance for account 10438952 undefined 7 2 24270 78
33870 10/31/2022 1:53:50 PM 3/14/2023 8:06:00 AM WATER QUERY METER CHANGED Acct No: 10296780 Name: XONXA NT<div>Str. Name: ZONE 12 NU 03663/00 Complx:&nbsp;</div><div>Met.Loc: . ZONE 12 NU 03663/00 Serv Rem:&nbsp;</div><div>Meter No: C4-013342 Meter Type: MW08 Print:&nbsp;</div><div>Metr.Book: 777 Route: 915 Tar-Code: WA0100</div><div>Cable-Cut: Cable-Cut-Date:&nbsp; &nbsp;</div><div>Inst-No: Inst-Type: Interim: Y</div><div>Taken on</div><div>Type</div><div>Reading</div><div>Factor</div><div>Consumption</div><div>RC</div><div>Rmk</div><div>Process-On</div><div>Reader</div><div>2022/07/28 3 1380.000 1.00000 C 2022/08/26 ZZZZZZ</div><div>2022/06/28 3 1380.000 1.00000 6.000 C 018 2022/08/02 ZZZZZZ</div><div>2022/05/07 3 1374.000 1.00000 57.000 C MR 2022/06/25 ZZZZZZ</div><div>2022/04/30 3 1317.000 1.00000 C 2022/05/29 ZZZZZZ</div><div>2022/03/10 3 1317.000 1.00000 99988.000 C 99 2022/04/23 ZZZZZZ</div><div>2022/02/15 3 1329.000 1.00000 C MR 2022/03/25 ZZZZZZ</div><div>2022/01/28 3 1329.000 1.00000 99976.000 C 99 2022/02/19 ZZZZZZ</div><div>2021/12/10 3 1353.000 1.00000 10.000 C MR 2022/01/24 ZZZZZZ</div><div>2021/11/19 3 1343.000 1.00000 4.000 C 2021/12/24 ZZZZZZ</div><div>2021/10/18 3 1339.000 1.00000 4.000 C MR 2021/11/22</div> 23 3 28783 89 12 4 1 1 112 187 230
33871 10/31/2022 1:53:02 PM 3/14/2023 7:55:00 AM Water Query Staff had a huge billing on March 2022, kindly investigate.<div><b><u>QRC Response 2023/01/23</u></b></div><div><i style="">Based on assessment there is a possibility of Six months policy ,query had been submitted&nbsp;for review.</i></div><div><i><b>Six months policy done ,for period 2022/03&nbsp;</b></i></div><div><i style="">Water has been adjusted with a CR of&nbsp; R 101 261.22(Inclusive of Vat&nbsp; and Interest)Journal submitted&nbsp;for review and authorization.</i></div><b>Journal Number</b>: [529325]<br><b>Journal Amount</b>: [101261.22]<div>Query Closed.</div> 27 3 28785 120 12 2 23 1 111 2/20/2023 12:00:18 PM 141789 2 218 230
939662 33868 10/31/2022 1:35:56 PM 10/31/2022 1:36:40 PM IVR call: statement Received call for statement for account 10021385 sent message: 28533 8 2 1166 79
939643 33867 10/31/2022 1:28:39 PM 10/31/2022 1:29:06 PM IVR call: statement Received call for statement for account 20170605 sent message: 28532 8 2 28781 79