Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 34115 | 11/2/2022 7:41:48 AM | 11/2/2022 7:41:51 AM | Query | Please can you help sort out my accounts with BCM, as they are not reflecting the payments which I have made and thus need to be corrected (see attached). I have looked through my bank statements for the past couple of months, and I have paid the following: 1 August 3553.65; 3 October 8439.91. I have a feeling I have actually ended up over-paying in October because my August payment didn't reflect either. I am needing clarity on this asap please, as it is becoming difficult to keep track when my account is not reflecting payments. | 23 | 3 | 28865 | 5 | 2 | 23 | 8 | 50 | 2806 | ||||||||||||||||||||||||||||
| 942249 | 34116 | 11/2/2022 7:40:14 AM | 11/2/2022 7:40:14 AM | IVR call: balance | Received call for balance for account 10396127 undefined | 7 | 2 | 23651 | 78 | ||||||||||||||||||||||||||||||||
| 942240 | 34114 | 11/2/2022 7:36:03 AM | 11/2/2022 7:36:04 AM | IVR call: balance | Received call for balance for account 10190173 undefined | 7 | 2 | 4212 | 78 | ||||||||||||||||||||||||||||||||
| 942233 | 34113 | 11/2/2022 7:32:59 AM | 11/2/2022 7:33:16 AM | IVR call: statement | Received call for statement for account 10219354 sent message: 28691 | 8 | 2 | 24964 | 79 | ||||||||||||||||||||||||||||||||
| 942186 | 34112 | 11/2/2022 7:19:17 AM | 11/2/2022 7:19:45 AM | IVR call: statement | Received call for statement for account 10020290 sent message: 28689 | 8 | 2 | 28864 | 79 | ||||||||||||||||||||||||||||||||
| 34110 | 11/2/2022 7:06:03 AM | 11/2/2022 7:06:09 AM | Water query | Kindly investigate, water charges seem too high for domestic property.... | 6 | 3 | 28861 | 72 | 12 | 4 | 23 | 1 | 50 | 73 | 73 | ||||||||||||||||||||||||||
| 34108 | 11/2/2022 7:03:48 AM | 11/2/2022 7:03:55 AM | Water query | Kindly investigate water charges seem too high for domestic property. | 6 | 3 | 28858 | 72 | 12 | 2 | 23 | 1 | 50 | 73 | 73 | ||||||||||||||||||||||||||
| 942146 | 34109 | 11/2/2022 7:03:38 AM | 11/2/2022 7:03:56 AM | IVR call: statement | Received call for statement for account 10440614 sent message: 28683 | 8 | 2 | 28859 | 79 | ||||||||||||||||||||||||||||||||
| 942140 | 34107 | 11/2/2022 7:01:42 AM | 11/2/2022 7:01:43 AM | IVR call: balance | Received call for balance for account 10431196 undefined | 7 | 2 | 21582 | 78 | ||||||||||||||||||||||||||||||||
| 942136 | 34106 | 11/2/2022 6:59:41 AM | 11/2/2022 6:59:42 AM | IVR call: balance | Received call for balance for account 10395251 undefined | 7 | 2 | 12049 | 78 | ||||||||||||||||||||||||||||||||
| 942128 | 34105 | 11/2/2022 6:57:44 AM | 11/2/2022 6:57:46 AM | IVR call:? | Received call for ? for account 10018583 | 15088 | |||||||||||||||||||||||||||||||||||
| 942125 | 34104 | 11/2/2022 6:57:15 AM | 11/2/2022 6:57:15 AM | IVR call: balance | Received call for balance for account 10360075 undefined | 7 | 2 | 27532 | 78 | ||||||||||||||||||||||||||||||||
| 942121 | 34103 | 11/2/2022 6:54:47 AM | 11/2/2022 6:54:48 AM | IVR call: balance | Received call for balance for account 10383408 undefined | 7 | 2 | 6715 | 78 | ||||||||||||||||||||||||||||||||
| 942119 | 34102 | 11/2/2022 6:54:09 AM | 11/2/2022 6:54:10 AM | IVR call: balance | Received call for balance for account 10007384 undefined | 7 | 2 | 9386 | 78 | ||||||||||||||||||||||||||||||||
| 942109 | 34101 | 11/2/2022 6:49:16 AM | 11/2/2022 6:49:44 AM | IVR call: statement | Received call for statement for account 10411732 sent message: 28681 | 8 | 2 | 16220 | 79 | ||||||||||||||||||||||||||||||||
| 942104 | 34100 | 11/2/2022 6:45:07 AM | 11/2/2022 6:45:25 AM | IVR call: statement | Received call for statement for account 10262943 sent message: 28680 | 8 | 2 | 17935 | 79 | ||||||||||||||||||||||||||||||||
| 34099 | 11/2/2022 6:43:38 AM | 5/11/2023 7:05:12 AM | Water Query | 6 months policy adjustment from 2020/10/08-2022/05/08 | 23 | 3 | 28856 | 144 | 15 | 3 | 23 | 1 | 101 | 778 | 778 | ||||||||||||||||||||||||||
| 942095 | 34098 | 11/2/2022 6:40:19 AM | 11/2/2022 6:40:20 AM | IVR call: balance | Received call for balance for account 10262943 undefined | 7 | 2 | 17935 | 78 | ||||||||||||||||||||||||||||||||
| 942069 | 34097 | 11/2/2022 6:27:15 AM | 11/2/2022 6:27:16 AM | IVR call: balance | Received call for balance for account 10178022 undefined | 7 | 2 | 9691 | 78 | ||||||||||||||||||||||||||||||||
| 942067 | 34096 | 11/2/2022 6:25:59 AM | 11/2/2022 6:26:01 AM | IVR call: balance | Received call for balance for account 10178022 undefined | 7 | 2 | 9691 | 78 |