Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 34169 | 11/2/2022 11:23:54 AM | 5/3/2023 1:40:58 PM | Water query | Water leak and fixed leak Plumbers attached. | 23 | 3 | 28891 | 144 | 17 | 3 | 23 | 1 | 96 | 778 | 778 | ||||||||||||||||||||||||||
| 942781 | 34168 | 11/2/2022 11:09:15 AM | 11/2/2022 11:09:32 AM | IVR call: statement | Received call for statement for account 10074991 sent message: 28769 | 8 | 2 | 28889 | 79 | ||||||||||||||||||||||||||||||||
| 942780 | 34167 | 11/2/2022 11:08:08 AM | 11/2/2022 11:08:09 AM | IVR call: balance | Received call for balance for account 10037893 undefined | 7 | 2 | 9778 | 78 | ||||||||||||||||||||||||||||||||
| 942779 | 34166 | 11/2/2022 11:07:43 AM | 11/2/2022 11:08:03 AM | IVR call: statement | Received call for statement for account 10388449 sent message: 28768 | 8 | 2 | 18690 | 79 | ||||||||||||||||||||||||||||||||
| 15604 | 11/2/2022 11:07:03 AM | 2/17/2023 7:49:30 AM | water | please transfer water to the new owners account (late termination). | 6 | 3 | 14848 | 114 | 12 | 2 | 23 | 1 | 112 | 142822 | 201 | ||||||||||||||||||||||||||
| 20829 | 11/2/2022 10:54:53 AM | 11/2/2022 10:54:56 AM | Water meter removed and overcharge | Meter Number 140210205 was removed on 03/03/2002. Remove all interim charges since then until today(Total overcharge is 145 KL being R4,538.90). Cancel this meter and implement new meter number SN222004076. Total usage on new meter is 35KL from 03/03/2022 - 01/11/2022, which is an average of 5KL per month. Implement future Interim reading of 5KL. See attached photos as proof | 23 | 3 | 20643 | 12 | 2 | 23 | 1 | 112 | 1623 | ||||||||||||||||||||||||||||
| 34164 | 11/2/2022 10:46:42 AM | 11/2/2022 10:46:45 AM | Overcharge on Water account | Leak was reported to BCM in May 2022, three times. It was leaking at the Water meter. The leak was repaired but not sure when. Now I have received a water account for R5000.00 and I normally pay no more than between R250 - R400 a month. I need an urgent reply as to why this amount is so High. | 23 | 3 | 28888 | 17 | 2 | 23 | 1 | 96 | 2813 | ||||||||||||||||||||||||||||
| 23566 | 11/2/2022 10:41:43 AM | 11/2/2022 10:41:46 AM | T.I. Bezuidenhout | Refuse account and sewerage charged we do not make use of municipality services. No pensioner discount given either | 23 | 3 | 23869 | 5 | 2 | 23 | 4 | 50 | 2093 | ||||||||||||||||||||||||||||
| 34161 | 11/2/2022 10:40:26 AM | 11/2/2022 10:40:40 AM | water query | high consumption in November 2021 meter no.50658 reading 3979 consumption 76,last reading date on meter no. 50658 was 10/08/2022,new meter no. 222046399 reading 20 consumption 9 as at 19/09/2022,start reading date for meter no. 222046399 is 19/07/2022. | 30 | 3 | 28887 | 84 | 4 | 1 | 112 | 192 | 192 | ||||||||||||||||||||||||||||
| 23566 | 11/2/2022 10:37:10 AM | 11/2/2022 10:37:13 AM | T. I. Bezuidenhout | We have been charged for refuse removal and sewerage. The estate have their refuse removal and sewerage system | 23 | 3 | 23869 | 5 | 2 | 23 | 4 | 50 | 2093 | ||||||||||||||||||||||||||||
| 942727 | 34163 | 11/2/2022 10:35:26 AM | 11/2/2022 10:35:45 AM | IVR call: statement | Received call for statement for account 10398076 sent message: 28749 | 8 | 2 | 26974 | 79 | ||||||||||||||||||||||||||||||||
| 942722 | 34162 | 11/2/2022 10:29:53 AM | 11/2/2022 10:29:54 AM | IVR call: balance | Received call for balance for account 10344775 undefined | 7 | 2 | 7314 | 78 | ||||||||||||||||||||||||||||||||
| 942721 | 34160 | 11/2/2022 10:29:32 AM | 11/2/2022 10:29:33 AM | IVR call: balance | Received call for balance for account 10026455 undefined | 7 | 2 | 3944 | 78 | ||||||||||||||||||||||||||||||||
| 942717 | 34159 | 11/2/2022 10:28:42 AM | 11/2/2022 10:28:43 AM | IVR call: balance | Received call for balance for account 10344775 undefined | 7 | 2 | 7314 | 78 | ||||||||||||||||||||||||||||||||
| 34155 | 11/2/2022 10:21:30 AM | 11/2/2022 10:21:33 AM | Second Meter Interim Charge | My meter has been changed but I am being charged for the old meter and the new. The last meter reading of my old meter C-MAJ723 was end Sept 2021 (2851) since then I have been charged an interim consumption amount of 179kl = R4332,29. I am being charged correctly on meter 212671406. Pls credit these interim charges and remove the monthly duplicate meter charge. | 23 | 3 | 25101 | 12 | 2 | 23 | 1 | 111 | 2811 | ||||||||||||||||||||||||||||
| 942706 | 34157 | 11/2/2022 10:17:04 AM | 11/2/2022 10:17:05 AM | IVR call: balance | Received call for balance for account 10421812 undefined | 7 | 2 | 8021 | 78 | ||||||||||||||||||||||||||||||||
| 34156 | 11/2/2022 10:10:32 AM | 11/2/2022 10:10:41 AM | Water query | Kindly investigate water charges seem too high for domestic property... | 6 | 3 | 28885 | 72 | 12 | 2 | 23 | 1 | 50 | 73 | 73 | ||||||||||||||||||||||||||
| 34154 | 11/2/2022 10:07:18 AM | 3/17/2023 7:21:26 AM | water | submitted report for a fixed leak by w/w. | 30 | 3 | 28883 | 114 | 17 | 4 | 23 | 1 | 96 | 201 | 239 | ||||||||||||||||||||||||||
| 942676 | 34153 | 11/2/2022 10:06:17 AM | 11/2/2022 10:06:18 AM | IVR call: balance | Received call for balance for account 20016473 undefined | 7 | 2 | 28882 | 78 | ||||||||||||||||||||||||||||||||
| 942670 | 34152 | 11/2/2022 10:04:53 AM | 11/2/2022 10:04:55 AM | IVR call: balance | Received call for balance for account 10007707 undefined | 7 | 2 | 28881 | 78 |