Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 942916 | 34185 | 11/2/2022 12:13:12 PM | 11/2/2022 12:13:31 PM | IVR call: statement | Received call for statement for account 10408049 sent message: 28791 | 8 | 2 | 18729 | 79 | ||||||||||||||||||||||||||||||||
| 942912 | 34184 | 11/2/2022 12:12:04 PM | 11/2/2022 12:12:04 PM | IVR call: balance | Received call for balance for account 10262943 undefined | 7 | 2 | 17935 | 78 | ||||||||||||||||||||||||||||||||
| 942902 | 34183 | 11/2/2022 12:01:34 PM | 11/2/2022 12:01:35 PM | IVR call: balance | Received call for balance for account 10281618 undefined | 7 | 2 | 28897 | 78 | ||||||||||||||||||||||||||||||||
| 942901 | 34182 | 11/2/2022 12:00:42 PM | 11/2/2022 12:01:03 PM | IVR call: statement | Received call for statement for account 10281618 sent message: 28790 | 8 | 2 | 28897 | 79 | ||||||||||||||||||||||||||||||||
| 942899 | 34181 | 11/2/2022 12:00:19 PM | 11/2/2022 12:00:36 PM | IVR call: statement | Received call for statement for account 10400382 sent message: 28789 | 8 | 2 | 17240 | 79 | ||||||||||||||||||||||||||||||||
| 942896 | 34180 | 11/2/2022 11:59:06 AM | 11/2/2022 11:59:25 AM | IVR call: statement | Received call for statement for account 10400382 sent message: 28788 | 8 | 2 | 17240 | 79 | ||||||||||||||||||||||||||||||||
| 942894 | 34179 | 11/2/2022 11:58:24 AM | 11/2/2022 11:58:25 AM | IVR call:? | Received call for ? for account 10400282 | 28896 | |||||||||||||||||||||||||||||||||||
| 942892 | 34178 | 11/2/2022 11:56:29 AM | 11/2/2022 11:56:29 AM | IVR call: balance | Received call for balance for account 10383408 undefined | 7 | 2 | 6715 | 78 | ||||||||||||||||||||||||||||||||
| 34170 | 11/2/2022 11:53:44 AM | 3/10/2023 10:08:32 AM | ACCOUNT CREDIT | CREDIT OF 893.00 TO BE CREDITED TO ACCOUNT 10199654<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Account has been closed since July 2019 with no credit balance due.</div> | 27 | 3 | 28894 | 4 | 2 | 23 | 6 | 122 | 3/10/2023 10:08:31 AM | 143901 | 3 | 2815 | 3 | ||||||||||||||||||||||||
| 942887 | 34177 | 11/2/2022 11:53:13 AM | 11/2/2022 11:53:13 AM | IVR call: balance | Received call for balance for account 10278020 undefined | 7 | 2 | 23202 | 78 | ||||||||||||||||||||||||||||||||
| 34170 | 11/2/2022 11:51:55 AM | 11/2/2022 11:51:58 AM | FIRE CREDIT | FIRE CHARGE OF 113.00 FOR SEP2020 TO BE CREDITED. NEW OWNER RESPONSIBLE FROM SEP2020 | 23 | 3 | 28895 | 5 | 2 | 23 | 3 | 50 | 2815 | ||||||||||||||||||||||||||||
| 942877 | 34176 | 11/2/2022 11:51:50 AM | 11/2/2022 11:52:08 AM | IVR call: statement | Received call for statement for account 10278020 sent message: 28785 | 8 | 2 | 23202 | 79 | ||||||||||||||||||||||||||||||||
| 34170 | 11/2/2022 11:50:33 AM | 11/2/2022 11:50:36 AM | TRADE EFFULENT CREDIT | trADE EFFULENT CREDIT NEEDED FOR 4548.58 FOR SEP 2020. NEW OWNER RESPONSIBLE SINCE SEP2020 | 23 | 3 | 28895 | 12 | 2 | 23 | 1 | 112 | 2815 | ||||||||||||||||||||||||||||
| 34170 | 11/2/2022 11:48:45 AM | 3/10/2023 10:19:31 AM | ELEC CREDIT DUE | BASIC ELEC SEP20-JAN 21 TO BE CREDITED. NEW OWNER LIABLE FROM SEP 2020. <div>QRC RESPONSE : 2023.03.09</div><div>Journal done: LATE TERMINATION(SEP-DEC'2020) IN 2021/01/22</div><div><br></div><div>A request has been sent to assess the remaining Basic Electricity charges from date of reg as well as a request to issue a refund. Kindly review the March 2023 and/or April 2023 statements for finalization thereof.</div> | 23 | 3 | 28895 | 5 | 2 | 23 | 2 | 103 | 143822 | 2815 | 3 | ||||||||||||||||||||||||||
| 942853 | 34174 | 11/2/2022 11:40:59 AM | 11/2/2022 11:41:00 AM | IVR call: balance | Received call for balance for account 10388687 undefined | 7 | 2 | 9711 | 78 | ||||||||||||||||||||||||||||||||
| 942845 | 34173 | 11/2/2022 11:38:49 AM | 11/2/2022 11:39:08 AM | IVR call: statement | Received call for statement for account 10421390 sent message: 28775 | 8 | 2 | 17172 | 79 | ||||||||||||||||||||||||||||||||
| 34170 | 11/2/2022 11:38:35 AM | 3/13/2023 10:17:28 AM | REFUND & CLOSE | Credit of 39.40 to be transfereed from 10352295 to account 10199654. <div><br></div><div>QRC Response- previous owner"s account was terminated and services were transferred to the new owner"s account.</div><div><br></div><div>Kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund or credit transfer:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div><div><br></div><div>Query resolved.</div> | 27 | 3 | 28893 | 4 | 2 | 23 | 6 | 122 | 3/3/2023 10:15:40 AM | 143525 | 13 | 2815 | 3 | ||||||||||||||||||||||||
| 942844 | 34172 | 11/2/2022 11:38:12 AM | 11/2/2022 11:38:12 AM | IVR call:? | Received call for ? for account 10421390 | 17172 | |||||||||||||||||||||||||||||||||||
| 34170 | 11/2/2022 11:31:07 AM | 3/10/2023 10:32:18 AM | Overcharge | We are being charged for 2 pans since inception. Kindly credit and backdate. A physical inspection may be carried out 0834681793 Cindy<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Kindly contact the Engineering Department on 0437051069 or 0437052290 to request a site inspection for the assessment of the number of Pans. Building inspection will submit the amendment to change the number of pans to the relevant finance office upon completion of inspection. Thank You</div><div><br></div> | 27 | 3 | 28892 | 5 | 2 | 23 | 93 | 56 | 3/10/2023 10:32:18 AM | 143903 | 3 | 2815 | 3 | ||||||||||||||||||||||||
| 942818 | 34171 | 11/2/2022 11:29:04 AM | 11/2/2022 11:29:04 AM | IVR call: balance | Received call for balance for account 10262576 undefined | 7 | 2 | 28822 | 78 |