Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
944284 34314 11/3/2022 10:25:50 AM 11/3/2022 10:25:50 AM IVR call: balance Received call for balance for account 10022847 undefined 7 2 19452 78
944267 34313 11/3/2022 10:10:52 AM 11/3/2022 10:10:53 AM IVR call: balance Received call for balance for account 10239740 undefined 7 2 6868 78
34311 11/3/2022 9:56:37 AM 11/3/2022 9:56:39 AM six months policy 2021/10/12 3 29.000 1.00000 2.000 C 2021/11/22&nbsp;<div>2021/09/24 3 27.000 1.00000 27.000 C VBE 2021/10/26 ZZZZZZ</div><div>2021/02/24 0 C<br>BO080-Current Account Details</div><div>OwnerErfAcctO/TMeter/rAge ASumCR</div><div>Account Number: 10387982 OWNER ML MLINDI</div><div>Term-D: Stand: 080 008 NU503713 00000 0000 0000</div><div>Clearance Appl.Date: Addr: ZONE 08 NU 03713/00</div><div>Clear Cert.Print: N Post.Add: 3713 UNIT 5</div><div>Sect-Title: MDANTSANE</div><div>Clear.Dates from:&nbsp; &nbsp;</div><div>to: 5219</div><div>ID: 6806195472083 Cmplx:&nbsp;</div><div>Total H/O: 56404.70 Coll:&nbsp;</div><div>Deb Tp: 01 - DOMESTIC DE</div><div>&nbsp;HO C - SEE F12</div><div>202102</div><div>PENDING / UNALLOCATED Receipts0.00</div><div>&nbsp;&nbsp;</div><div>&nbsp;&nbsp;</div><div>&nbsp;&nbsp;</div><div><br></div><div><br></div><div>Option</div><div>20210123 BALANCE B/F 8300.17&nbsp;&nbsp;</div><div><br></div><div>Option</div><div>20210216 000018 RECE 5111431301 1000.00&nbsp;</div><div><br></div><div>Option</div><div>20210222 IN SEWERAGE BS 10.54&nbsp;&nbsp;</div><div><br></div><div>Option</div><div>20210222 IN ELECTRIC EL 2.28&nbsp;&nbsp;</div><div><br></div><div>Option</div><div>20210222 IN REFUSE RF 18.03&nbsp;&nbsp;</div><div><br></div><div>Option</div><div>20210222 IN SU FIRE SUFI 3.59&nbsp;&nbsp;</div><div><br></div><div>Option</div><div>20210222 IN WATER WA 2.60&nbsp;&nbsp;</div><div><br></div><div>Option</div><div>20210223 WATER DOMES C-OOP42 WA0100 44818.33 6722.75</div><div><br></div><div>Option</div><div>20210223 REFUSE DOME RFF01 264.35 39.65</div><div><br></div><div>Option</div><div><br></div><div>&nbsp; Due-Date:20221115No-Dep:1No-Notes:237No-Ext/Arr:1</div><div>OK Home Quit More</div><div><span style="white-space:pre"> </span></div> 6 3 28935 89 15 4 23 1 101 187
944246 34312 11/3/2022 9:55:05 AM 11/3/2022 9:55:30 AM IVR call: meter-reading Received call for meter-reading for account 10420324 Meter reading: [0142053] Meter type: [water] 10 2 23118 81
944226 34310 11/3/2022 9:48:28 AM 11/3/2022 9:48:29 AM IVR call: balance Received call for balance for account 10419878 undefined 7 2 4106 78
944202 34309 11/3/2022 9:43:30 AM 11/3/2022 9:43:31 AM IVR call: balance Received call for balance for account 10439923 undefined 7 2 28934 78
34304 11/3/2022 9:41:50 AM 4/11/2023 7:25:58 AM water leak fixed leaking toilet and install new system 30 3 28933 134 3 1 96 232 239
944187 34308 11/3/2022 9:40:49 AM 11/3/2022 9:40:50 AM IVR call:? Received call for ? for account 10436986 28925
944177 34307 11/3/2022 9:39:50 AM 11/3/2022 9:39:51 AM IVR call:? Received call for ? for account 10436986 28925
944173 34306 11/3/2022 9:39:12 AM 11/3/2022 9:39:13 AM IVR call: balance Received call for balance for account 10364167 undefined 7 2 25824 78
944171 34305 11/3/2022 9:39:07 AM 11/3/2022 9:39:08 AM IVR call: balance Received call for balance for account 10436986 undefined 7 2 28925 78
944158 34303 11/3/2022 9:37:09 AM 11/3/2022 9:37:39 AM IVR call: statement Received call for statement for account 10364167 sent message: 28845 8 2 25824 79
944147 34302 11/3/2022 9:35:06 AM 11/3/2022 9:35:23 AM IVR call: statement Received call for statement for account 10359860 sent message: 28844 8 2 28931 79
944131 34301 11/3/2022 9:31:39 AM 11/3/2022 9:31:40 AM IVR call: balance Received call for balance for account 10004564 undefined 7 2 5043 78
34298 11/3/2022 9:29:06 AM 4/24/2023 8:26:09 AM URGENT: INCORRECT ACCOUNT BILLING (METER NUMBER : 01075607307) Concerning account no. 10415391 and in relation to prepaid meter no:.01075607307, this correspondence refers. The following serves as formal request to amend the incorrect water usage charged on the March 2022 account. Following several complaints since April no change has been effected on the billing and this has resulted in the account being blocked regularly. We urge you to expedite the overdue investigation on water usage over the past few months since April and immediately rectify the billing of this account. Attached please find statements for March, April & May as well as the billing related query form. 23 3 28566 12 2 23 1 50 145636 2826
944101 34299 11/3/2022 9:22:32 AM 11/3/2022 9:23:16 AM IVR call: statement Received call for statement for account 10150559 sent message: 28841 8 2 28929 79
944077 34297 11/3/2022 9:14:24 AM 11/3/2022 9:14:46 AM IVR call: statement Received call for statement for account 10362996 sent message: 28840 8 2 28930 79
34295 11/3/2022 9:05:47 AM 11/3/2022 9:05:50 AM late termination please transfer water and electricity to the new owners account (late termination). 6 3 28928 114 5 2 23 2 112 201
944044 34294 11/3/2022 8:59:05 AM 11/3/2022 8:59:06 AM IVR call: balance Received call for balance for account 10170168 undefined 7 2 16012 78
944042 34293 11/3/2022 8:58:05 AM 11/3/2022 8:58:06 AM IVR call: balance Received call for balance for account 10009140 undefined 7 2 18507 78