Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 947822 | 34614 | 11/7/2022 8:39:36 AM | 11/7/2022 8:39:37 AM | IVR call: balance | Received call for balance for account 10021135 undefined | 7 | 2 | 15284 | 78 | ||||||||||||||||||||||||||||||||
| 34607 | 11/7/2022 8:37:15 AM | 11/7/2022 8:37:19 AM | Aug22 | Kindly provide with an invoice for AUG - requested by email several times | 23 | 3 | 1254 | 12 | 2 | 23 | 1 | 50 | 2841 | ||||||||||||||||||||||||||||
| 34612 | 11/7/2022 8:26:15 AM | 11/7/2022 8:26:16 AM | Grens VBS to BCM Inner City Rpimary | Please see attached letter to have ownership of account changed | 23 | 3 | 29026 | 4 | 2 | 23 | 6 | 122 | 2842 | ||||||||||||||||||||||||||||
| 34607 | 11/7/2022 8:24:04 AM | 11/7/2022 8:28:22 AM | Mar-Sep20 | 17 Oct 2020 = 1626 15 Sept 2020 = 1599 (picture attached Please average inbetween and do not overcharge us 5 months = Ave 17.4 29/04/2020: 1512 (pictures were provided) 24/03/2020: 1503 (pictures were provided) LAST BCM READING: 06/02/2020: 1509 incorrect | 23 | 3 | 793 | 12 | 2 | 23 | 1 | 111 | 2841 | ||||||||||||||||||||||||||||
| 947764 | 34613 | 11/7/2022 8:24:01 AM | 11/7/2022 8:24:02 AM | IVR call: balance | Received call for balance for account 10170168 undefined | 7 | 2 | 16012 | 78 | ||||||||||||||||||||||||||||||||
| 18478 | 11/7/2022 8:20:34 AM | 11/7/2022 8:22:33 AM | Water Meter Query - Acc 10285841 - Shop 14 - Seven To Nine Trust | The picture we got of the water meter number is not matching the BCMM account 10285841 . I attach the picture of the water meter and BCMM statement. Please can someone check to see which water meter number is the correct one and let me know. If the water meter in the picture is the correct one. Please correct the water meter details on our BCMM account 10285841 We kindly request for the water tariff to be changed from domestic to bulk. Details as follows. 1. Picture of the water meter was taken on the 27/07/2022, meter number C-WKF 2686 and the water reading was 0038 2. On BCMM statement 10285841 show water meter number B-ORC 373 – Please take note, the water reading was not done for a long time. Last water reading done on the 23/07/2020, shows on the August 2020 statement. | 23 | 3 | 29024 | 12 | 2 | 23 | 1 | 112 | 1196 | ||||||||||||||||||||||||||||
| 947748 | 34611 | 11/7/2022 8:19:00 AM | 11/7/2022 8:19:28 AM | IVR call: statement | Received call for statement for account 10371055 sent message: 29120 | 8 | 2 | 29025 | 79 | ||||||||||||||||||||||||||||||||
| 947742 | 34610 | 11/7/2022 8:17:33 AM | 11/7/2022 8:18:19 AM | IVR call: statement | Received call for statement for account 10047371 sent message: 29119 | 8 | 2 | 7484 | 79 | ||||||||||||||||||||||||||||||||
| 34607 | 11/7/2022 8:16:33 AM | 11/7/2022 8:16:36 AM | Jul20-Nov20 | We are still awaiting our interim correction charges for the previous period Were NOT charged anything for June and July 2020 then hit with astronomical charges for August to October 2020 | 23 | 3 | 793 | 12 | 2 | 23 | 1 | 50 | 2841 | ||||||||||||||||||||||||||||
| 34608 | 11/7/2022 8:16:05 AM | 11/7/2022 8:16:08 AM | WATER | ACCOUNT IS CLOSED BUT WATER CHARGES FROM TH[S ACCOUNT NOT TRANFERED TO OWNER'S ACCOUNT. | 6 | 3 | 29023 | 112 | 12 | 4 | 23 | 1 | 113 | 203 | |||||||||||||||||||||||||||
| 34607 | 11/7/2022 8:15:20 AM | 11/7/2022 8:15:23 AM | Dec21/Jan21 | We did not get a reversal credit for the previous months interim charges Please credit us with 8kl + 15kl = 23kl | 23 | 3 | 793 | 12 | 2 | 23 | 1 | 111 | 2841 | ||||||||||||||||||||||||||||
| 34607 | 11/7/2022 8:13:47 AM | 11/7/2022 8:13:50 AM | Feb21 Duplicate Water | We were charged for 2 water readings - Please reverse the additional 'new meter' Please remove and credit with 15kl | 23 | 3 | 793 | 12 | 2 | 23 | 1 | 112 | 2841 | ||||||||||||||||||||||||||||
| 34607 | 11/7/2022 8:13:38 AM | 11/7/2022 8:13:42 AM | Feb21 Duplicate Water | We were charged for 2 water readings - Please reverse the additional 'new meter' Please remove and credit with 15kl | 23 | 3 | 793 | 12 | 2 | 23 | 1 | 112 | 2841 | ||||||||||||||||||||||||||||
| 947720 | 34609 | 11/7/2022 8:13:14 AM | 11/7/2022 8:13:15 AM | IVR call: balance | Received call for balance for account 10328848 undefined | 7 | 2 | 3926 | 78 | ||||||||||||||||||||||||||||||||
| 34606 | 11/7/2022 7:58:21 AM | 11/7/2022 7:58:24 AM | WATER | PLEASE APPLY SIX MONTHS POLICY FOR THE PERIOD 2020/11/30 - 2022/09/15. | 6 | 3 | 29022 | 114 | 15 | 2 | 23 | 1 | 101 | 201 | |||||||||||||||||||||||||||
| 947691 | 34605 | 11/7/2022 7:55:36 AM | 11/7/2022 7:56:53 AM | IVR call: statement | Received call for statement for account 10283585 sent message: 29101 | 8 | 2 | 7935 | 79 | ||||||||||||||||||||||||||||||||
| 947690 | 34604 | 11/7/2022 7:54:56 AM | 11/7/2022 7:54:57 AM | IVR call: balance | Received call for balance for account 10385209 undefined | 7 | 2 | 12164 | 78 | ||||||||||||||||||||||||||||||||
| 947686 | 34603 | 11/7/2022 7:53:28 AM | 11/7/2022 7:53:29 AM | IVR call: balance | Received call for balance for account 10241474 undefined | 7 | 2 | 14929 | 78 | ||||||||||||||||||||||||||||||||
| 947680 | 34602 | 11/7/2022 7:52:21 AM | 11/7/2022 7:52:43 AM | IVR call: meter-reading | Received call for meter-reading for account 10424395 Meter reading: [0311881] Meter type: [electric] | 10 | 2 | 27031 | 81 | ||||||||||||||||||||||||||||||||
| 947670 | 34601 | 11/7/2022 7:49:13 AM | 11/7/2022 7:49:32 AM | IVR call: statement | Received call for statement for account 10346741 sent message: 29100 | 8 | 2 | 29021 | 79 |