Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 947925 | 34629 | 11/7/2022 9:45:39 AM | 11/7/2022 9:45:40 AM | IVR call: balance | Received call for balance for account 10289046 undefined | 7 | 2 | 21585 | 78 | ||||||||||||||||||||||||||||||||
| 947922 | 34628 | 11/7/2022 9:43:36 AM | 11/7/2022 9:43:37 AM | IVR call: balance | Received call for balance for account 10366429 undefined | 7 | 2 | 10405 | 78 | ||||||||||||||||||||||||||||||||
| 947921 | 34627 | 11/7/2022 9:42:36 AM | 11/7/2022 9:42:36 AM | IVR call: balance | Received call for balance for account 10436199 undefined | 7 | 2 | 14168 | 78 | ||||||||||||||||||||||||||||||||
| 34626 | 11/7/2022 9:40:57 AM | 11/7/2022 9:43:21 AM | water | CONSUMER HAS BEEN TAKEN WATER READINGS 229 TAKEN ON THE 07/11/2022FROM METER NO.212077467 PLEASE ASISST. | 6 | 3 | 29031 | 114 | 12 | 2 | 23 | 1 | 112 | 201 | 201 | ||||||||||||||||||||||||||
| 947919 | 34625 | 11/7/2022 9:38:27 AM | 11/7/2022 9:38:28 AM | IVR call: balance | Received call for balance for account 10434486 undefined | 7 | 2 | 9522 | 78 | ||||||||||||||||||||||||||||||||
| 18478 | 11/7/2022 9:35:08 AM | 11/7/2022 9:35:09 AM | Water Meter Query Acc 10260531 Seven To Nine | I see on the October 2022 statement there is an actual water reading done on the old meter C-WKF5778, end reading date was 05/09/2022 They must have stolen the water meter mid-September 2022. BCMM gents installed a new water meter for Seven To Nine, BCMM account 10260531. Please updated the water meter details on our BCMM account 10260531 Old water meter no. C-WKF5778 New water meter no. SN 222042958 – picture was taken on the 27/09/2022 | 23 | 3 | 29028 | 12 | 2 | 23 | 1 | 112 | 1196 | ||||||||||||||||||||||||||||
| 18478 | 11/7/2022 9:35:03 AM | 11/7/2022 9:35:05 AM | Water Meter Query Acc 10260531 Seven To Nine | I see on the October 2022 statement there is an actual water reading done on the old meter C-WKF5778, end reading date was 05/09/2022 They must have stolen the water meter mid-September 2022. BCMM gents installed a new water meter for Seven To Nine, BCMM account 10260531. Please updated the water meter details on our BCMM account 10260531 Old water meter no. C-WKF5778 New water meter no. SN 222042958 – picture was taken on the 27/09/2022 | 23 | 3 | 29028 | 12 | 2 | 23 | 1 | 112 | 1196 | ||||||||||||||||||||||||||||
| 34624 | 11/7/2022 9:35:01 AM | 11/7/2022 9:35:51 AM | plumbers letter | Consumer submitted plumbers letter for fixed water leak | 6 | 3 | 29030 | 109 | 17 | 2 | 23 | 1 | 96 | 206 | 206 | ||||||||||||||||||||||||||
| 8085 | 11/7/2022 9:34:46 AM | 11/7/2022 9:34:46 AM | Debtor type to be charged to residential, refuse and sewerage charge taffifs should be charged. | Debtor type to be charged to residential, refuse and sewerage charge taffifs should be charged.<div>Also the electricity avaiilablity charged should be charged as prepaid system.</div><div>Query sent to billing section to change tariffs electrity, refuse and electricity.</div><div>In addition the debtor type query sent as a departmental query at head office.</div> | 23 | 3 | 7115 | 10 | 2 | 1 | 4 | 50 | 10 | ||||||||||||||||||||||||||||
| 947896 | 34623 | 11/7/2022 9:23:11 AM | 11/7/2022 9:23:36 AM | IVR call: statement | Received call for statement for account 10374305 sent message: 29141 | 8 | 2 | 15004 | 79 | ||||||||||||||||||||||||||||||||
| 34622 | 11/7/2022 9:22:32 AM | 11/7/2022 9:22:35 AM | Incorrect electricity charge | Electricity meter installed yet I am being changed | 23 | 3 | 27366 | 5 | 2 | 23 | 2 | 103 | 2843 | ||||||||||||||||||||||||||||
| 34607 | 11/7/2022 9:20:50 AM | 5/1/2023 8:12:10 PM | NoWaterCharges Park2 | Still receiving no water charges 09 (0)038475 | 23 | 3 | 11721 | 12 | 2 | 23 | 1 | 113 | 145808 | 2841 | |||||||||||||||||||||||||||
| 947875 | 34621 | 11/7/2022 9:09:11 AM | 11/7/2022 9:09:12 AM | IVR call: balance | Received call for balance for account 10402891 undefined | 7 | 2 | 15553 | 78 | ||||||||||||||||||||||||||||||||
| 947872 | 34620 | 11/7/2022 9:07:59 AM | 11/7/2022 9:08:17 AM | IVR call: statement | Received call for statement for account 10351555 sent message: 29135 | 8 | 2 | 5054 | 79 | ||||||||||||||||||||||||||||||||
| 947869 | 34619 | 11/7/2022 9:06:39 AM | 11/7/2022 9:06:40 AM | IVR call: balance | Received call for balance for account 10402891 undefined | 7 | 2 | 15553 | 78 | ||||||||||||||||||||||||||||||||
| 947857 | 34618 | 11/7/2022 9:01:39 AM | 11/7/2022 9:01:40 AM | IVR call: balance | Received call for balance for account 10433220 undefined | 7 | 2 | 16532 | 78 | ||||||||||||||||||||||||||||||||
| 34607 | 11/7/2022 9:01:01 AM | 11/7/2022 9:01:03 AM | Nov2019 | The reading BCM used on 18/11/2019 was INCORRECT Used 33220 (which was an average not actual) Our reading was around 36200 so .... we were charged in March 2020 at the corrected meter reading BUT were charged then at R28,85 and not at the average rate of the previous months (R22,93 and R23,35) | 23 | 3 | 1254 | 12 | 2 | 23 | 1 | 111 | 2841 | ||||||||||||||||||||||||||||
| 947836 | 34617 | 11/7/2022 8:47:36 AM | 11/7/2022 8:47:37 AM | IVR call: balance | Received call for balance for account 10017946 undefined | 7 | 2 | 4814 | 78 | ||||||||||||||||||||||||||||||||
| 947823 | 34616 | 11/7/2022 8:42:02 AM | 11/7/2022 8:42:03 AM | IVR call: balance | Received call for balance for account 10022416 undefined | 7 | 2 | 29027 | 78 | ||||||||||||||||||||||||||||||||
| 947821 | 34615 | 11/7/2022 8:39:39 AM | 11/7/2022 8:39:40 AM | IVR call: balance | Received call for balance for account 10022416 undefined | 7 | 2 | 29027 | 78 |