Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 18000 | 11/7/2022 12:04:55 PM | 11/7/2022 12:04:58 PM | DUNES VALLEY PASS YARD - CHARGING PREVIOUS OWNER | ELECTRICITY FOR COMMON AREA GATE SHOULD BE CHARGED TO DUNES VALLEY HOME OWNERS ASSOCIATION ACCOUNT. CREDIT BACK TO 2017 WHEN HOA ACCOUNT OPEN AS BEEN DEBITING A CREDIT OWED TO HENSBERG BROTHERS. | 23 | 3 | 29050 | 4 | 2 | 23 | 6 | 122 | 1132 | ||||||||||||||||||||||||||||
| 948115 | 34658 | 11/7/2022 12:04:04 PM | 11/7/2022 12:04:04 PM | IVR call: balance | Received call for balance for account 10168082 undefined | 7 | 2 | 5172 | 78 | ||||||||||||||||||||||||||||||||
| 18000 | 11/7/2022 11:58:38 AM | 11/7/2022 11:58:41 AM | PROPERTY SUB DIVIDED AND SOLD OFF PRIOR TO 2017 | Previous owner account still being charged for cluster sewerage after sub division. Previous owners Account is also being charged with refuse and fire too. Please cancel and refund all charges. | 23 | 3 | 5453 | 4 | 2 | 23 | 6 | 122 | 1132 | ||||||||||||||||||||||||||||
| 34657 | 11/7/2022 11:54:26 AM | 11/7/2022 11:54:29 AM | WATER | PLEASE TRASNFER WATER METER TO THE NEW OWNERS ACCOUNT (LATE TERMINATION) | 6 | 3 | 29049 | 114 | 12 | 2 | 23 | 1 | 111 | 201 | |||||||||||||||||||||||||||
| 18000 | 11/7/2022 11:51:04 AM | 11/7/2022 11:51:06 AM | BILLING PREVIOUS OWNERS | Property sub divided and sold off. Should be charged to Dunes View Home Owners Association account which has taken over this since 2017. This account is for common area. | 23 | 3 | 29048 | 4 | 2 | 23 | 6 | 122 | 1132 | ||||||||||||||||||||||||||||
| 18478 | 11/7/2022 11:44:20 AM | 11/7/2022 11:53:35 AM | Water Meter Query - Acc 10285839 - Seven To Nine Trust | The picture we got of the water meter number is not matching the BCMM account 10285839 . I attach the picture of the water meter and BCMM statement. Please can someone check to see which water meter number is the correct one and let me know. If the water meter in the picture is the correct one. Please correct the water meter details on our BCMM account 10285839 Details as follows. 1. Picture of the water meter was taken on the 27/07/2022 - Water meter no. C-WKF 5763 and the water reading was 0123 2. On BCMM statement 10285839 show water meter no. B-ORC 370 – Last water reading was done on the 23/07/2020, on the August 2020 statement. | 23 | 3 | 29029 | 12 | 2 | 23 | 1 | 112 | 1196 | ||||||||||||||||||||||||||||
| 948089 | 34656 | 11/7/2022 11:41:51 AM | 11/7/2022 11:42:08 AM | IVR call: statement | Received call for statement for account 10400382 sent message: 29186 | 8 | 2 | 17240 | 79 | ||||||||||||||||||||||||||||||||
| 948084 | 34655 | 11/7/2022 11:31:59 AM | 11/7/2022 11:32:27 AM | IVR call: statement | Received call for statement for account 10388485 sent message: 29185 | 8 | 2 | 29047 | 79 | ||||||||||||||||||||||||||||||||
| 948081 | 34653 | 11/7/2022 11:24:15 AM | 11/7/2022 11:24:16 AM | IVR call: balance | Received call for balance for account 10206813 undefined | 7 | 2 | 10287 | 78 | ||||||||||||||||||||||||||||||||
| 34652 | 11/7/2022 11:18:02 AM | 11/7/2022 11:18:05 AM | not receiving an account | We bought this property in August, and have never received a BCM bill at all for rates, sewerage, fire, refuse or water. | 23 | 3 | 25890 | 5 | 2 | 23 | 8 | 118 | 2844 | ||||||||||||||||||||||||||||
| 34652 | 11/7/2022 11:12:35 AM | 11/7/2022 11:12:37 AM | no water charge | We have not been charged for water on account 10438633 since we acquired the property (21 Roxy Lane, Gonubie) on 10 February 2022. There is not even an interim reading on the account. Please can this be read urgently, we would hate to sit with a large billing at a later date. | 23 | 3 | 25889 | 12 | 2 | 23 | 1 | 113 | 2844 | ||||||||||||||||||||||||||||
| 34650 | 11/7/2022 11:10:03 AM | 11/7/2022 11:10:07 AM | High water for October 2022..please investigate.W/W 809804 | High water consumption for October 2022..leak at water meter..W/W Ref no is 809804. | 6 | 3 | 29045 | 21 | 17 | 2 | 23 | 1 | 96 | 21 | |||||||||||||||||||||||||||
| 948056 | 34651 | 11/7/2022 11:07:49 AM | 11/7/2022 11:07:50 AM | IVR call: balance | Received call for balance for account 10398048 undefined | 7 | 2 | 12793 | 78 | ||||||||||||||||||||||||||||||||
| 34648 | 11/7/2022 11:01:32 AM | 11/7/2022 11:01:35 AM | basic electricity, sewerage availability | please reverse basic electricity charge. change sewer availability as consumer is residing and also add refuse charge. | 6 | 3 | 29044 | 112 | 5 | 2 | 23 | 2 | 103 | 203 | |||||||||||||||||||||||||||
| 948048 | 34649 | 11/7/2022 10:59:16 AM | 11/7/2022 10:59:16 AM | IVR call: balance | Received call for balance for account 10169708 undefined | 7 | 2 | 9964 | 78 | ||||||||||||||||||||||||||||||||
| 15835 | 11/7/2022 10:51:41 AM | 2/21/2023 2:06:28 PM | 2 Meters being charged on account and refuse double charged | 2 Meters being charged on account and refuse double charged.<div>email sent to billing to remove 1 meter and use only meter for current consumer charge.</div><div><br></div><div>This query is being closed, as the query is logged under reference number 80450 and is being attended to under that reference.</div> | 27 | 3 | 15087 | 10 | 17 | 2 | 23 | 1 | 112 | 2/21/2023 2:06:28 PM | 2 | 10 | 2 | ||||||||||||||||||||||||
| 15835 | 11/7/2022 10:51:20 AM | 11/7/2022 10:51:20 AM | 2 Meters being charged on account and refuse double charged | 2 Meters being charged on account and refuse double charged.<div>email sent to billing to remove 1 meter and use only meter for current consumer charge.</div> | 23 | 3 | 15087 | 10 | 2 | 1 | 1 | 112 | 10 | ||||||||||||||||||||||||||||
| 948034 | 34647 | 11/7/2022 10:46:32 AM | 11/7/2022 10:46:49 AM | IVR call: statement | Received call for statement for account 10379191 sent message: 29174 | 8 | 2 | 3920 | 79 | ||||||||||||||||||||||||||||||||
| 948033 | 34646 | 11/7/2022 10:45:43 AM | 11/7/2022 10:45:44 AM | IVR call: balance | Received call for balance for account 10379191 undefined | 7 | 2 | 3920 | 78 | ||||||||||||||||||||||||||||||||
| 34645 | 11/7/2022 10:44:26 AM | 11/7/2022 10:44:34 AM | Water Query | 6 months policy adjustment from2021/12/05-2022/08/05 | 30 | 3 | 29043 | 144 | 3 | 1 | 101 | 778 | 778 |