Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 953065 | 35048 | 11/10/2022 4:10:36 PM | 11/10/2022 4:10:37 PM | IVR call: balance | Received call for balance for account 10427527 undefined | 7 | 2 | 20473 | 78 | ||||||||||||||||||||||||||||||||
| 953049 | 35047 | 11/10/2022 3:57:28 PM | 11/10/2022 3:57:29 PM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | ||||||||||||||||||||||||||||||||
| 953045 | 35046 | 11/10/2022 3:55:21 PM | 11/10/2022 3:55:22 PM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | ||||||||||||||||||||||||||||||||
| 953034 | 35045 | 11/10/2022 3:50:41 PM | 11/10/2022 3:50:42 PM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | ||||||||||||||||||||||||||||||||
| 18474 | 11/10/2022 3:44:22 PM | 3/12/2023 7:35:17 AM | Water bill | Bcm fixed water leak on their side in February 2022 . Plumbers letter was submitted , Tony's Plumbers. Told to wait for a 3month average to be determined. Been way longer then 3months and getting charged Interest on massive outstanding amount yet to be cleared . In process of selling property, need to get a rates clearance so need this attended to urgently please. <div><br></div><div>Account blocked can't buy electricity, yet waiting on a dispute query to be resolved and have paid R6000 on the 15/2/2023 which has not until been recorded. Plesee check to record the R6000 ASAP in order to unblock account so we may purchase electricity. (This part of information is from query ref#95951). Kindly attend to this component as well.</div> | 23 | 3 | 17973 | 17 | 2 | 23 | 1 | 96 | 141898 | 1194 | 214 | ||||||||||||||||||||||||||
| 953026 | 35044 | 11/10/2022 3:38:00 PM | 11/10/2022 3:38:01 PM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | ||||||||||||||||||||||||||||||||
| 952992 | 35043 | 11/10/2022 3:21:25 PM | 11/10/2022 3:21:26 PM | IVR call: balance | Received call for balance for account 10397162 undefined | 7 | 2 | 15311 | 78 | ||||||||||||||||||||||||||||||||
| 952976 | 35042 | 11/10/2022 3:06:41 PM | 11/10/2022 3:06:41 PM | IVR call: balance | Received call for balance for account 10425851 undefined | 7 | 2 | 29181 | 78 | ||||||||||||||||||||||||||||||||
| 952975 | 35041 | 11/10/2022 3:05:58 PM | 11/10/2022 3:05:59 PM | IVR call: balance | Received call for balance for account 10440354 undefined | 7 | 2 | 28305 | 78 | ||||||||||||||||||||||||||||||||
| 952961 | 35040 | 11/10/2022 2:51:45 PM | 11/10/2022 2:51:46 PM | IVR call: balance | Received call for balance for account 10425851 undefined | 7 | 2 | 29181 | 78 | ||||||||||||||||||||||||||||||||
| 952937 | 35039 | 11/10/2022 2:28:04 PM | 11/10/2022 2:28:05 PM | IVR call: balance | Received call for balance for account 10038642 undefined | 7 | 2 | 13591 | 78 | ||||||||||||||||||||||||||||||||
| 35038 | 11/10/2022 2:19:29 PM | 11/10/2022 2:20:15 PM | WATYER | DUPLICATION OF METERS. AND LATE TERMINATION | 6 | 3 | 29180 | 114 | 12 | 2 | 23 | 1 | 112 | 201 | 201 | ||||||||||||||||||||||||||
| 952922 | 35037 | 11/10/2022 2:14:14 PM | 11/10/2022 2:14:15 PM | IVR call: balance | Received call for balance for account 10437600 undefined | 7 | 2 | 28974 | 78 | ||||||||||||||||||||||||||||||||
| 952920 | 35036 | 11/10/2022 2:13:08 PM | 11/10/2022 2:13:09 PM | IVR call: balance | Received call for balance for account 10414811 undefined | 7 | 2 | 8512 | 78 | ||||||||||||||||||||||||||||||||
| 952913 | 35035 | 11/10/2022 2:03:13 PM | 11/10/2022 2:03:14 PM | IVR call: balance | Received call for balance for account 10440532 undefined | 7 | 2 | 28792 | 78 | ||||||||||||||||||||||||||||||||
| 952910 | 35034 | 11/10/2022 2:01:47 PM | 11/10/2022 2:01:49 PM | IVR call: balance | Received call for balance for account 10428510 undefined | 7 | 2 | 13395 | 78 | ||||||||||||||||||||||||||||||||
| 952852 | 35033 | 11/10/2022 1:37:24 PM | 11/10/2022 1:38:13 PM | IVR call: statement | Received call for statement for account 10262733 sent message: 29537 | 8 | 2 | 6112 | 79 | ||||||||||||||||||||||||||||||||
| 952849 | 35032 | 11/10/2022 1:35:37 PM | 11/10/2022 1:36:03 PM | IVR call: statement | Received call for statement for account 10262733 sent message: 29536 | 8 | 2 | 6112 | 79 | ||||||||||||||||||||||||||||||||
| 34922 | 11/10/2022 1:23:54 PM | 11/10/2022 1:23:56 PM | Water meter need to be removed on the account | Water meter 140550372 need to be removed on this account, it was replaced by meter 212081369 | 23 | 3 | 5236 | 12 | 2 | 23 | 1 | 112 | 2863 | ||||||||||||||||||||||||||||
| 21711 | 11/10/2022 1:18:29 PM | 11/10/2022 1:18:33 PM | Reading wrong on invoice | On our BCMM Invoice dated 2022/10/22 We see that there is a charge for only two kilolitres of water, this is incorrect. The reading of 45 kilolitres is correct, however the reading on the 21 September 2022 was 49 kilolitres (the full reading that I recorded was 49.6644) | 23 | 3 | 21666 | 12 | 2 | 23 | 1 | 112 | 1785 |