Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 35240 | 11/14/2022 7:48:39 AM | 11/14/2022 7:48:42 AM | water | please apply six months policy on the new meter 200501414.<div>please close old water meter charging interims from november 2020/10.</div><div>please consolidate these 2 accounts 10013390 & 10013391.</div> | 6 | 3 | 29270 | 112 | 15 | 2 | 23 | 1 | 101 | 203 | |||||||||||||||||||||||||||
| 18900 | 11/14/2022 7:39:56 AM | 11/14/2022 7:39:58 AM | Water | we have been taking readings yet BCM charged us for the backdated water charges yet we have been taking readings andsending them to BCM everymonth. | 23 | 3 | 29271 | 15 | 2 | 23 | 1 | 101 | 1263 | ||||||||||||||||||||||||||||
| 957628 | 35239 | 11/14/2022 7:37:08 AM | 11/14/2022 7:37:43 AM | IVR call: statement | Received call for statement for account 10237998 sent message: 29793 | 8 | 2 | 24670 | 79 | ||||||||||||||||||||||||||||||||
| 35234 | 11/14/2022 7:36:50 AM | 11/14/2022 7:37:08 AM | WATER QUERY | METER NO.1405330 WAS LAST REAND ON 2022/05/26 AND THERE IS ANOTHER METER THAT STARTED READING ON 2022/08/26<div><br></div><div><br></div> | 30 | 3 | 29267 | 84 | 4 | 1 | 112 | 192 | 192 | ||||||||||||||||||||||||||||
| 35235 | 11/14/2022 7:36:01 AM | 11/14/2022 7:36:07 AM | High water charges | Kindly investigate. Water charges seem too high for a domestic property... | 6 | 3 | 29268 | 72 | 15 | 4 | 23 | 1 | 50 | 73 | 73 | ||||||||||||||||||||||||||
| 957625 | 35238 | 11/14/2022 7:35:35 AM | 11/14/2022 7:35:36 AM | IVR call: balance | Received call for balance for account 10330542 undefined | 7 | 2 | 27093 | 78 | ||||||||||||||||||||||||||||||||
| 957623 | 35237 | 11/14/2022 7:34:58 AM | 11/14/2022 7:34:58 AM | IVR call: balance | Received call for balance for account 10292560 undefined | 7 | 2 | 29210 | 78 | ||||||||||||||||||||||||||||||||
| 957622 | 35236 | 11/14/2022 7:34:45 AM | 11/14/2022 7:34:46 AM | IVR call: balance | Received call for balance for account 10330547 undefined | 7 | 2 | 29269 | 78 | ||||||||||||||||||||||||||||||||
| 957620 | 35233 | 11/14/2022 7:33:53 AM | 11/14/2022 7:33:53 AM | IVR call:? | Received call for ? for account 10422914 | 25082 | |||||||||||||||||||||||||||||||||||
| 957619 | 35232 | 11/14/2022 7:32:54 AM | 11/14/2022 7:32:55 AM | IVR call: balance | Received call for balance for account 10029403 undefined | 7 | 2 | 29266 | 78 | ||||||||||||||||||||||||||||||||
| 35230 | 11/14/2022 7:30:11 AM | 11/14/2022 7:30:14 AM | WATER | SUBMITTED REPORT FROM W/W FOR A FIXED METER LEAK CONTROL NO.799278. | 6 | 3 | 29265 | 114 | 17 | 2 | 23 | 1 | 96 | 201 | |||||||||||||||||||||||||||
| 957604 | 35231 | 11/14/2022 7:29:34 AM | 11/14/2022 7:29:35 AM | IVR call: balance | Received call for balance for account 10264355 undefined | 7 | 2 | 7631 | 78 | ||||||||||||||||||||||||||||||||
| 957591 | 35229 | 11/14/2022 7:26:53 AM | 11/14/2022 7:27:12 AM | IVR call: statement | Received call for statement for account 10366802 sent message: 29785 | 8 | 2 | 21115 | 79 | ||||||||||||||||||||||||||||||||
| 957590 | 35228 | 11/14/2022 7:24:54 AM | 11/14/2022 7:24:55 AM | IVR call: balance | Received call for balance for account 10096767 undefined | 7 | 2 | 8840 | 78 | ||||||||||||||||||||||||||||||||
| 957589 | 35227 | 11/14/2022 7:24:31 AM | 11/14/2022 7:24:32 AM | IVR call: balance | Received call for balance for account 10284057 undefined | 7 | 2 | 13693 | 78 | ||||||||||||||||||||||||||||||||
| 957583 | 35226 | 11/14/2022 7:23:51 AM | 11/14/2022 7:24:16 AM | IVR call: statement | Received call for statement for account 10287547 sent message: 29783 | 8 | 2 | 29264 | 79 | ||||||||||||||||||||||||||||||||
| 35224 | 11/14/2022 7:19:44 AM | 11/14/2022 7:19:48 AM | REFUSE NEVER COLLECTED IN 15 YRS | I have paid R781.00 monthly, and still get charged for REFUSE however refuse is NEVER and HAS NEVER been collected from our area??!! I am happy to pay for a service if i receive the service. The fact that it is a business does not mean BCM can automatically charge this each month. Please discontinue these charges with immediate effect? | 23 | 3 | 17777 | 5 | 3 | 23 | 4 | 120 | 2878 | ||||||||||||||||||||||||||||
| 35224 | 11/14/2022 7:16:26 AM | 11/14/2022 7:16:28 AM | Additional Water Meter | Meter nr 212069118 added to our Sept & Oct statements total charges of R882.01. This IS NOT OUR METER. Our correct meter nr is 21206248. Please reverse charges for Sept & Oct and REMOVE meter 212069118 from all future billing. Thank you | 23 | 3 | 17777 | 17 | 3 | 23 | 1 | 112 | 2878 | ||||||||||||||||||||||||||||
| 957543 | 35225 | 11/14/2022 7:15:09 AM | 11/14/2022 7:15:11 AM | IVR call: balance | Received call for balance for account 10018546 undefined | 7 | 2 | 19627 | 78 | ||||||||||||||||||||||||||||||||
| 957526 | 35223 | 11/14/2022 7:12:12 AM | 11/14/2022 7:12:49 AM | IVR call: statement | Received call for statement for account 10427037 sent message: 29775 | 8 | 2 | 4056 | 79 |