Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 959657 | 35491 | 11/15/2022 8:44:48 AM | 11/15/2022 8:44:49 AM | IVR call: balance | Received call for balance for account 10342564 undefined | 7 | 2 | 5396 | 78 | ||||||||||||||||||||||||||||||||
| 35489 | 11/15/2022 8:44:23 AM | 5/9/2023 10:47:57 AM | water | Six months policy on water applied for 03/2023 Bill.<div>Journal submitted for review and authorization.</div><br/><b>Journal Number</b>: [240751]<br/><b>Journal Amount</b>: [85632.76] | 27 | 3 | 29331 | 110 | 17 | 2 | 23 | 1 | 101 | 5/9/2023 10:47:47 AM | 2 | 205 | 2 | ||||||||||||||||||||||||
| 959656 | 35490 | 11/15/2022 8:44:01 AM | 11/15/2022 8:44:02 AM | IVR call: balance | Received call for balance for account 10075252 undefined | 7 | 2 | 15444 | 78 | ||||||||||||||||||||||||||||||||
| 959647 | 35488 | 11/15/2022 8:41:52 AM | 11/15/2022 8:41:53 AM | IVR call: balance | Received call for balance for account 10293604 undefined | 7 | 2 | 5592 | 78 | ||||||||||||||||||||||||||||||||
| 959620 | 35487 | 11/15/2022 8:35:10 AM | 11/15/2022 8:35:11 AM | IVR call: balance | Received call for balance for account 10440938 undefined | 7 | 2 | 29107 | 78 | ||||||||||||||||||||||||||||||||
| 959615 | 35486 | 11/15/2022 8:32:43 AM | 11/15/2022 8:32:43 AM | IVR call: balance | Received call for balance for account 10363035 undefined | 7 | 2 | 17827 | 78 | ||||||||||||||||||||||||||||||||
| 34922 | 11/15/2022 8:30:16 AM | 11/15/2022 8:30:18 AM | Linking of the correct meter | On account 10414876, Council has got meter BSRA9565 and it was removed and they are billing Interim , may you please link the correct meter URA8846 | 23 | 3 | 29329 | 17 | 2 | 23 | 1 | 112 | 2863 | ||||||||||||||||||||||||||||
| 22403 | 11/15/2022 8:28:31 AM | 11/15/2022 8:28:34 AM | 48 hour pre-termination notice | Pre-termination notice received iro an amount of R236464.38 which we do not have any knowledge of. We request details of what this amount refers to. | 23 | 3 | 22414 | 5 | 2 | 23 | 8 | 50 | 1909 | ||||||||||||||||||||||||||||
| 959604 | 35484 | 11/15/2022 8:22:33 AM | 11/15/2022 8:22:34 AM | IVR call: balance | Received call for balance for account 10005671 undefined | 7 | 2 | 1561 | 78 | ||||||||||||||||||||||||||||||||
| 959603 | 35483 | 11/15/2022 8:22:33 AM | 11/15/2022 8:22:53 AM | IVR call: statement | Received call for statement for account 10433057 sent message: 29942 | 8 | 2 | 9851 | 79 | ||||||||||||||||||||||||||||||||
| 959602 | 35482 | 11/15/2022 8:20:39 AM | 11/15/2022 8:20:58 AM | IVR call: statement | Received call for statement for account 10372166 sent message: 29941 | 8 | 2 | 12528 | 79 | ||||||||||||||||||||||||||||||||
| 959599 | 35481 | 11/15/2022 8:20:15 AM | 11/15/2022 8:20:44 AM | IVR call: statement | Received call for statement for account 10439940 sent message: 29940 | 8 | 2 | 28037 | 79 | ||||||||||||||||||||||||||||||||
| 959598 | 35480 | 11/15/2022 8:19:39 AM | 11/15/2022 8:19:40 AM | IVR call: balance | Received call for balance for account 10063455 undefined | 7 | 2 | 21881 | 78 | ||||||||||||||||||||||||||||||||
| 959597 | 35479 | 11/15/2022 8:17:58 AM | 11/15/2022 8:17:59 AM | IVR call: balance | Received call for balance for account 10174650 undefined | 7 | 2 | 13588 | 78 | ||||||||||||||||||||||||||||||||
| 959591 | 35478 | 11/15/2022 8:15:40 AM | 11/15/2022 8:15:41 AM | IVR call: balance | Received call for balance for account 20016346 undefined | 7 | 2 | 8036 | 78 | ||||||||||||||||||||||||||||||||
| 959582 | 35477 | 11/15/2022 8:11:28 AM | 11/15/2022 8:11:29 AM | IVR call: balance | Received call for balance for account 10036441 undefined | 7 | 2 | 13051 | 78 | ||||||||||||||||||||||||||||||||
| 959577 | 35476 | 11/15/2022 8:10:53 AM | 11/15/2022 8:11:34 AM | IVR call: statement | Received call for statement for account 20016346 sent message: 29939 | 8 | 2 | 8036 | 79 | ||||||||||||||||||||||||||||||||
| 959575 | 35475 | 11/15/2022 8:09:59 AM | 11/15/2022 8:10:00 AM | IVR call: balance | Received call for balance for account 10364064 undefined | 7 | 2 | 29328 | 78 | ||||||||||||||||||||||||||||||||
| 959572 | 35474 | 11/15/2022 8:08:48 AM | 11/15/2022 8:08:49 AM | IVR call: balance | Received call for balance for account 10341974 undefined | 7 | 2 | 15658 | 78 | ||||||||||||||||||||||||||||||||
| 959570 | 35473 | 11/15/2022 8:07:14 AM | 11/15/2022 8:07:15 AM | IVR call: balance | Received call for balance for account 10341974 undefined | 7 | 2 | 15658 | 78 |