Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
35530 11/15/2022 11:05:55 AM 11/15/2022 11:05:58 AM WATER METER CHANGE OUR WATER METER WAS STOLEN, NOW IT HAS BEEN REPLACED. WE ARE STILL BEING CHARGED FOR AN INTERIM READING EVEN THOUGH OUR METER HAS BEEN REPLACED WITH A NEW METER 23 3 5757 17 2 23 1 112 2893
35529 11/15/2022 10:51:37 AM 11/15/2022 10:51:40 AM HIGH WATER CONSUMPTION SIX MONTHS POLICY ADJUSTMENT DONE<br/><b>Journal Number</b>: [963692] 24 3 29348 15 15 2 23 1 101 15
34922 11/15/2022 10:15:01 AM 11/15/2022 10:15:02 AM Linking of the water water meter to the correct meter On account 10414884 Council is billing us interim charges to the incorrect meter 38240894 may you please remove that meter and link the correct meter number is BSRA9567 which is on site 23 3 29345 17 2 23 1 112 2863
959921 35527 11/15/2022 10:05:37 AM 11/15/2022 10:05:38 AM IVR call: balance Received call for balance for account 10021771 undefined 7 2 13814 78
959917 35526 11/15/2022 10:04:47 AM 11/15/2022 10:04:48 AM IVR call: balance Received call for balance for account 10021772 undefined 7 2 12718 78
959908 35525 11/15/2022 10:00:59 AM 11/15/2022 10:01:14 AM IVR call: statement Received call for statement for account 10438860 sent message: 29977 8 2 28224 79
959898 35523 11/15/2022 9:57:44 AM 11/15/2022 9:57:45 AM IVR call: balance Received call for balance for account 10345419 undefined 7 2 5120 78
959885 35522 11/15/2022 9:55:11 AM 11/15/2022 9:55:12 AM IVR call: balance Received call for balance for account 10421841 undefined 7 2 29343 78
959881 35521 11/15/2022 9:54:48 AM 11/15/2022 9:54:49 AM IVR call: balance Received call for balance for account 10344981 undefined 7 2 4161 78
2537 11/15/2022 9:54:44 AM 11/15/2022 9:55:15 AM WATER SUBMITTED PLUMBERS LETTER FOR A FIXED LEAK. 6 3 2239 114 17 2 23 1 96 201 201
3848 11/15/2022 9:48:31 AM 4/13/2023 12:11:27 PM water leak credit applied 01/2021-08/2022 average9<br/><b>Journal Number</b>: [977219]<br/><b>Journal Amount</b>: [14264.83] 27 3 3266 12 17 4 23 1 96 4/13/2023 12:11:09 PM 8 12 8
959865 35519 11/15/2022 9:46:52 AM 11/15/2022 9:46:53 AM IVR call: balance Received call for balance for account 10247430 undefined 7 2 29341 78
959861 35518 11/15/2022 9:43:28 AM 11/15/2022 9:43:29 AM IVR call: balance Received call for balance for account 10424530 undefined 7 2 29340 78
959845 35517 11/15/2022 9:31:54 AM 11/15/2022 9:31:57 AM IVR call: balance Received call for balance for account 10242897 undefined 7 2 23059 78
959841 35516 11/15/2022 9:31:16 AM 11/15/2022 9:31:17 AM IVR call: balance Received call for balance for account 10441119 undefined 7 2 28408 78
959835 35515 11/15/2022 9:28:28 AM 11/15/2022 9:28:28 AM IVR call: balance Received call for balance for account 10069831 undefined 7 2 22423 78
959829 35514 11/15/2022 9:27:30 AM 11/15/2022 9:27:31 AM IVR call: balance Received call for balance for account 10286476 undefined 7 2 22425 78
959813 35513 11/15/2022 9:22:37 AM 11/15/2022 9:22:38 AM IVR call: balance Received call for balance for account 10424368 undefined 7 2 6474 78
959811 35512 11/15/2022 9:22:28 AM 11/15/2022 9:22:29 AM IVR call: balance Received call for balance for account 10045504 undefined 7 2 9050 78
959809 35511 11/15/2022 9:22:16 AM 11/15/2022 9:22:17 AM IVR call: balance Received call for balance for account 10177526 undefined 7 2 5361 78