Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1151077 46955 5/15/2023 7:29:14 AM 5/15/2023 7:29:15 AM IVR call: balance Received call for balance for account 10443545 undefined 7 2 33063 78
1151065 46954 5/15/2023 7:24:02 AM 5/15/2023 7:24:21 AM IVR call: statement Received call for statement for account 10353385 sent message: 41831 8 2 8246 79
1151057 46953 5/15/2023 7:21:34 AM 5/15/2023 7:21:36 AM IVR call: balance Received call for balance for account 10429956 undefined 7 2 33062 78
1151055 46952 5/15/2023 7:20:40 AM 5/15/2023 7:20:41 AM IVR call: balance Received call for balance for account 10429956 undefined 7 2 33062 78
1151053 46951 5/15/2023 7:20:12 AM 5/15/2023 7:20:14 AM IVR call: balance Received call for balance for account 10047782 undefined 7 2 9071 78
1151043 46950 5/15/2023 7:16:07 AM 5/15/2023 7:16:08 AM IVR call: balance Received call for balance for account 10211592 undefined 7 2 7018 78
1151038 46949 5/15/2023 7:15:18 AM 5/15/2023 7:15:35 AM IVR call: statement Received call for statement for account 10386672 sent message: 41830 8 2 7534 79
1151036 46948 5/15/2023 7:14:48 AM 5/15/2023 7:14:50 AM IVR call: balance Received call for balance for account 10211592 undefined 7 2 7018 78
39898 5/15/2023 7:12:55 AM 6/1/2023 12:29:34 PM Leak rebate I have submitted this document to the clerks at the municipal building for the past 4 months and nothing is happening <div>QRC Response&nbsp;</div><div><br></div><div>Journal adjustment submitted for review and authorisation.</div><br/><b>Journal Number</b>: [551082] 24 3 5388 17 2 23 1 96 3102 12
39898 5/15/2023 7:09:26 AM 5/15/2023 7:09:28 AM Double billing The interim water charge on my current statement for April of 45kl has already been billed. In the last 3 statements. Meaning I'm being billed twice and credited once. At the end of the day I must still pay 45kl wich was an estimate 23 3 5388 15 2 23 1 101 3102
39898 5/15/2023 7:09:21 AM 5/15/2023 7:09:23 AM Double billing The interim water charge on my current statement for April of 45kl has already been billed. In the last 3 statements. Meaning I'm being billed twice and credited once. At the end of the day I must still pay 45kl wich was an estimate 23 3 5388 15 2 23 1 101 3102
14126 5/15/2023 7:03:11 AM 5/15/2023 7:03:12 AM NO water on account My water meter reading is not transmitting to bcm. A zero reading is recorded on my account. However the actual meter is recording water usage, its just not transmitting to bcm. 23 3 31553 4 2 23 1 113 408
1151014 46947 5/15/2023 7:02:05 AM 5/15/2023 7:02:06 AM IVR call: balance Received call for balance for account 10263067 undefined 7 2 22637 78
1151012 46946 5/15/2023 7:01:12 AM 5/15/2023 7:01:13 AM IVR call: balance Received call for balance for account 10263067 undefined 7 2 22637 78
1151013 46945 5/15/2023 7:01:02 AM 5/15/2023 7:01:03 AM IVR call: balance Received call for balance for account 10397130 undefined 7 2 11446 78
1151011 46944 5/15/2023 7:00:22 AM 5/15/2023 7:00:24 AM IVR call: balance Received call for balance for account 10432582 undefined 7 2 6348 78
1151010 46943 5/15/2023 7:00:11 AM 5/15/2023 7:00:12 AM IVR call: balance Received call for balance for account 10439121 undefined 7 2 31785 78
1151003 46942 5/15/2023 6:58:46 AM 5/15/2023 6:58:47 AM IVR call: balance Received call for balance for account 20158069 undefined 7 2 3859 78
1151000 46941 5/15/2023 6:57:57 AM 5/15/2023 6:57:58 AM IVR call: balance Received call for balance for account 20158069 undefined 7 2 3859 78
1150997 46940 5/15/2023 6:57:35 AM 5/15/2023 6:57:36 AM IVR call: balance Received call for balance for account 10022186 undefined 7 2 13797 78