Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 960123 | 35550 | 11/15/2022 12:18:43 PM | 11/15/2022 12:19:04 PM | IVR call: statement | Received call for statement for account 10075937 sent message: 30002 | 8 | 2 | 4704 | 79 | ||||||||||||||||||||||||||||||||
| 960121 | 35549 | 11/15/2022 12:18:22 PM | 11/15/2022 12:18:23 PM | IVR call: balance | Received call for balance for account 10199817 undefined | 7 | 2 | 5334 | 78 | ||||||||||||||||||||||||||||||||
| 960119 | 35548 | 11/15/2022 12:17:39 PM | 11/15/2022 12:17:40 PM | IVR call: balance | Received call for balance for account 10440097 undefined | 7 | 2 | 28313 | 78 | ||||||||||||||||||||||||||||||||
| 960118 | 35547 | 11/15/2022 12:16:01 PM | 11/26/2022 11:28:14 AM | IVR call: balance | Received call for balance for account 10361314 undefined <div><br></div><div>qrc response</div><div><br></div><div>account closed all interims reversed no credit due</div> | 6 | 3 | 16307 | 15 | 2 | 23 | 1 | 101 | 11 | |||||||||||||||||||||||||||
| 35546 | 11/15/2022 12:15:02 PM | 11/15/2022 12:15:18 PM | WATER QUERY | HIGH CONSUMPTION 25/09/2021 | 30 | 3 | 29352 | 84 | 4 | 1 | 50 | 192 | 192 | ||||||||||||||||||||||||||||
| 960111 | 35545 | 11/15/2022 12:12:56 PM | 11/15/2022 12:12:56 PM | IVR call:? | Received call for ? for account 10406240 | 24650 | |||||||||||||||||||||||||||||||||||
| 960101 | 35544 | 11/15/2022 12:04:35 PM | 11/15/2022 12:04:36 PM | IVR call: balance | Received call for balance for account 10047764 undefined | 7 | 2 | 5246 | 78 | ||||||||||||||||||||||||||||||||
| 960097 | 35543 | 11/15/2022 12:02:40 PM | 11/15/2022 12:02:41 PM | IVR call: balance | Received call for balance for account 10047764 undefined | 7 | 2 | 5246 | 78 | ||||||||||||||||||||||||||||||||
| 960091 | 35542 | 11/15/2022 12:01:32 PM | 11/15/2022 12:01:33 PM | IVR call: balance | Received call for balance for account 10047764 undefined | 7 | 2 | 5246 | 78 | ||||||||||||||||||||||||||||||||
| 960090 | 35541 | 11/15/2022 12:01:10 PM | 11/15/2022 12:01:27 PM | IVR call: statement | Received call for statement for account 20553069 sent message: 29999 | 8 | 2 | 27960 | 79 | ||||||||||||||||||||||||||||||||
| 960089 | 35540 | 11/15/2022 11:59:51 AM | 11/15/2022 11:59:52 AM | IVR call: balance | Received call for balance for account 20553069 undefined | 7 | 2 | 27960 | 78 | ||||||||||||||||||||||||||||||||
| 960076 | 35539 | 11/15/2022 11:53:51 AM | 11/15/2022 11:53:52 AM | IVR call: balance | Received call for balance for account 10439923 undefined | 7 | 2 | 28934 | 78 | ||||||||||||||||||||||||||||||||
| 960066 | 35538 | 11/15/2022 11:50:40 AM | 11/15/2022 11:50:40 AM | IVR call: balance | Received call for balance for account 10426392 undefined | 7 | 2 | 15514 | 78 | ||||||||||||||||||||||||||||||||
| 960065 | 35537 | 11/15/2022 11:50:00 AM | 11/15/2022 11:50:01 AM | IVR call: balance | Received call for balance for account 10429629 undefined | 7 | 2 | 16377 | 78 | ||||||||||||||||||||||||||||||||
| 960063 | 35536 | 11/15/2022 11:49:47 AM | 11/15/2022 11:49:48 AM | IVR call: balance | Received call for balance for account 10426392 undefined | 7 | 2 | 15514 | 78 | ||||||||||||||||||||||||||||||||
| 960046 | 35535 | 11/15/2022 11:40:32 AM | 11/15/2022 11:40:33 AM | IVR call: balance | Received call for balance for account 10049731 undefined | 7 | 2 | 5464 | 78 | ||||||||||||||||||||||||||||||||
| 960044 | 35534 | 11/15/2022 11:39:36 AM | 11/15/2022 11:39:37 AM | IVR call: balance | Received call for balance for account 10440097 undefined | 7 | 2 | 28313 | 78 | ||||||||||||||||||||||||||||||||
| 35533 | 11/15/2022 11:37:03 AM | 11/15/2022 11:37:05 AM | split consumption | split consumption to be applied | 6 | 3 | 29351 | 110 | 4 | 2 | 23 | 1 | 113 | 205 | |||||||||||||||||||||||||||
| 960028 | 35532 | 11/15/2022 11:29:13 AM | 11/15/2022 11:29:15 AM | IVR call: balance | Received call for balance for account 10281443 undefined | 7 | 2 | 6938 | 78 | ||||||||||||||||||||||||||||||||
| 960010 | 35531 | 11/15/2022 11:21:04 AM | 11/15/2022 11:21:37 AM | IVR call: statement | Received call for statement for account 10049929 sent message: 29994 | 8 | 2 | 29350 | 79 |