Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
960335 35572 11/15/2022 1:58:42 PM 11/15/2022 1:58:43 PM IVR call: balance Received call for balance for account 10421663 undefined 7 2 8235 78
960329 35571 11/15/2022 1:56:37 PM 11/15/2022 1:56:38 PM IVR call: balance Received call for balance for account 10419256 undefined 7 2 8522 78
35568 11/15/2022 1:54:39 PM 11/15/2022 1:54:54 PM Water Query Affidavit attached, Consumer had a leak and fixed the leak 23 3 29360 144 17 3 23 1 96 778 778
960328 35569 11/15/2022 1:53:23 PM 11/15/2022 1:53:24 PM IVR call: balance Received call for balance for account 10357896 undefined 7 2 5356 78
960312 35566 11/15/2022 1:39:30 PM 11/15/2022 1:39:30 PM IVR call: balance Received call for balance for account 10253059 undefined 7 2 16639 78
960287 35565 11/15/2022 1:29:57 PM 11/15/2022 1:29:58 PM IVR call: balance Received call for balance for account 10373854 undefined 7 2 5379 78
960264 35564 11/15/2022 1:22:55 PM 11/15/2022 1:23:13 PM IVR call: statement Received call for statement for account 10395821 sent message: 30014 8 2 13433 79
960249 35563 11/15/2022 1:19:01 PM 11/15/2022 1:19:17 PM IVR call: statement Received call for statement for account 10017629 sent message: 30012 8 2 13429 79
960234 35562 11/15/2022 1:14:47 PM 11/15/2022 1:15:03 PM IVR call: statement Received call for statement for account 10017629 sent message: 30011 8 2 13429 79
960225 35561 11/15/2022 1:06:09 PM 11/15/2022 1:06:10 PM IVR call: balance Received call for balance for account 10413434 undefined 7 2 10120 78
960218 35560 11/15/2022 1:05:02 PM 11/15/2022 1:05:03 PM IVR call:? Received call for ? for account 10413434 10120
960180 35559 11/15/2022 12:46:21 PM 11/15/2022 12:46:22 PM IVR call: balance Received call for balance for account 10440097 undefined 7 2 28313 78
35558 11/15/2022 12:42:58 PM 2/2/2023 9:06:44 AM water query..high consumption water query, high consumption.<div><b><br></b></div><div><b>QRC RESPONSE - INPROGRESS</b></div><div>Query escalated to the technical team for further investigation on the water query, period (Dec 2020-Feb2021)</div> 30 3 29359 21 17 2 23 1 111 142144 21 7
960165 35557 11/15/2022 12:38:25 PM 11/15/2022 12:38:26 PM IVR call: balance Received call for balance for account 10418448 undefined 7 2 29357 78
35554 11/15/2022 12:31:02 PM 11/15/2022 12:31:05 PM water query high water consumption on 2022/01/18 account 23 3 29354 26 15 2 23 1 101 26
35555 11/15/2022 12:30:58 PM 11/15/2022 12:31:03 PM six months policy 2020/11/12 3 1851.000 1.00000 457.000 C 2020/12/27&nbsp;<div>2019/03/22 3 1394.000 1.00000 10.000 C 2019/04/27 ZZZZZ</div> 6 3 29355 89 15 4 23 1 101 187
960142 35556 11/15/2022 12:29:14 PM 11/15/2022 12:29:16 PM IVR call: balance Received call for balance for account 10434390 undefined 7 2 29356 78
960138 35553 11/15/2022 12:27:52 PM 11/15/2022 12:27:53 PM IVR call: balance Received call for balance for account 20079586 undefined 7 2 15680 78
960128 35552 11/15/2022 12:20:13 PM 11/15/2022 12:20:14 PM IVR call: balance Received call for balance for account 10266775 undefined 7 2 29353 78
960127 35551 11/15/2022 12:19:48 PM 11/15/2022 12:19:48 PM IVR call: balance Received call for balance for account 10017530 undefined 7 2 16241 78