Details

Conversation

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
35558
LatestTicket
CreatedAt
11/15/2022 12:42:58 PM
UpdatedAt
2/2/2023 9:06:44 AM
Subject
water query..high consumption
Description
water query, high consumption.<div><b><br></b></div><div><b>QRC RESPONSE - INPROGRESS</b></div><div>Query escalated to the technical team for further investigation on the water query, period (Dec 2020-Feb2021)</div>
Priority
Disposition
30
ConversationType
3
Parent
Account
29359
OpenedBy
21
AssignedTo
17
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
1
Subcategory
111
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
142144
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
21
Updator
7