Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 34922 | 11/15/2022 3:38:02 PM | 11/15/2022 3:38:04 PM | Water meter need to be linked | On account 10414893, may you please remove meter number CSKG 4296 it is not on site and link the new meter SN191016171 which is on site | 23 | 3 | 29365 | 17 | 2 | 23 | 1 | 112 | 2863 | ||||||||||||||||||||||||||||
| 960529 | 35589 | 11/15/2022 3:35:14 PM | 11/15/2022 3:35:15 PM | IVR call: balance | Received call for balance for account 10217241 undefined | 7 | 2 | 9077 | 78 | ||||||||||||||||||||||||||||||||
| 960527 | 35588 | 11/15/2022 3:33:39 PM | 11/15/2022 3:33:40 PM | IVR call: balance | Received call for balance for account 10044628 undefined | 7 | 2 | 8146 | 78 | ||||||||||||||||||||||||||||||||
| 960526 | 35587 | 11/15/2022 3:29:01 PM | 11/15/2022 3:29:02 PM | IVR call: balance | Received call for balance for account 10259970 undefined | 7 | 2 | 5483 | 78 | ||||||||||||||||||||||||||||||||
| 960509 | 35586 | 11/15/2022 3:15:56 PM | 11/15/2022 3:15:56 PM | IVR call: balance | Received call for balance for account 20030686 undefined | 7 | 2 | 23997 | 78 | ||||||||||||||||||||||||||||||||
| 34922 | 11/15/2022 3:15:09 PM | 11/15/2022 3:15:10 PM | Double billing for water | On account 10414891 Council is billing us water on 2 meters, may you please remove meter BSRA9560. There is only 1 meter on site I meter 212082713 which is already linked to the account. | 23 | 3 | 29364 | 17 | 2 | 23 | 1 | 112 | 2863 | ||||||||||||||||||||||||||||
| 960505 | 35585 | 11/15/2022 3:12:19 PM | 11/15/2022 3:12:20 PM | IVR call: balance | Received call for balance for account 10174760 undefined | 7 | 2 | 7694 | 78 | ||||||||||||||||||||||||||||||||
| 960485 | 35584 | 11/15/2022 3:05:43 PM | 11/15/2022 3:05:43 PM | IVR call: balance | Received call for balance for account 10353385 undefined | 7 | 2 | 8246 | 78 | ||||||||||||||||||||||||||||||||
| 960482 | 35583 | 11/15/2022 3:04:54 PM | 11/15/2022 3:04:54 PM | IVR call: balance | Received call for balance for account 10353385 undefined | 7 | 2 | 8246 | 78 | ||||||||||||||||||||||||||||||||
| 960464 | 35582 | 11/15/2022 2:53:34 PM | 11/15/2022 2:53:54 PM | IVR call: statement | Received call for statement for account 10421808 sent message: 30037 | 8 | 2 | 24295 | 79 | ||||||||||||||||||||||||||||||||
| 34922 | 11/15/2022 2:52:17 PM | 11/15/2022 2:52:18 PM | Water meter need to be linked | On account 10414889, Council need to remove old meter CURA8691 on the account and link the new meter SN222002619 | 23 | 3 | 29363 | 17 | 2 | 23 | 1 | 112 | 2863 | ||||||||||||||||||||||||||||
| 960462 | 35581 | 11/15/2022 2:51:54 PM | 11/15/2022 2:52:19 PM | IVR call: statement | Received call for statement for account 10208770 sent message: 30035 | 8 | 2 | 9520 | 79 | ||||||||||||||||||||||||||||||||
| 960455 | 35580 | 11/15/2022 2:47:26 PM | 11/15/2022 2:47:27 PM | IVR call: balance | Received call for balance for account 10381094 undefined | 7 | 2 | 7045 | 78 | ||||||||||||||||||||||||||||||||
| 960429 | 35579 | 11/15/2022 2:35:41 PM | 11/15/2022 2:36:04 PM | IVR call: statement | Received call for statement for account 10238018 sent message: 30033 | 8 | 2 | 6713 | 79 | ||||||||||||||||||||||||||||||||
| 35573 | 11/15/2022 2:29:48 PM | 3/3/2023 9:12:55 AM | amount owed from previous acccount | On my previous property on account number 10395885 i was told that i owe BCM R12 000 for water charges which i disputed. I made an affidavit with police and submitted it to BCM and they acknowledged telephonically that i my case make sense. i paid that R12 000 because i was changing houses, if i was not moving i was not going to pay. Please see the attached affidavit for more information. I write this dispute because i need BCM to pay back my money.<div><br></div><div>QRC -Response 2023/03/03</div><div>Account no 10395885 has been closed September 2021 and refund was issued in October 2021.Query closed.</div> | 27 | 3 | 21926 | 5 | 2 | 23 | 6 | 122 | 3/2/2023 1:28:33 PM | 143507 | 230 | 2896 | 230 | ||||||||||||||||||||||||
| 35577 | 11/15/2022 2:29:26 PM | 11/15/2022 2:29:29 PM | Water account query | I have been charged for the period of November 2021 to October 2022. I have been charged an astronomical amount for water over the 12 month period R176'251-73, this has been billed at domestic rates. I am requesting that we look back at the charges and adjust them to bulk/commercial rates as I am a guest house/backpackers which would be R28,85 per kl. I would then be able to settle the entire bill by the end of November. | 23 | 3 | 18927 | 15 | 2 | 23 | 1 | 50 | 2897 | ||||||||||||||||||||||||||||
| 960403 | 35578 | 11/15/2022 2:27:51 PM | 11/15/2022 2:27:52 PM | IVR call: balance | Received call for balance for account 10227833 undefined | 7 | 2 | 29362 | 78 | ||||||||||||||||||||||||||||||||
| 960393 | 35576 | 11/15/2022 2:25:56 PM | 11/15/2022 2:25:57 PM | IVR call: balance | Received call for balance for account 10007086 undefined | 7 | 2 | 5055 | 78 | ||||||||||||||||||||||||||||||||
| 960364 | 35575 | 11/15/2022 2:14:18 PM | 11/15/2022 2:14:19 PM | IVR call: balance | Received call for balance for account 10025193 undefined | 7 | 2 | 18503 | 78 | ||||||||||||||||||||||||||||||||
| 960358 | 35574 | 11/15/2022 2:11:45 PM | 11/15/2022 2:12:17 PM | IVR call: statement | Received call for statement for account 10024469 sent message: 30026 | 8 | 2 | 29361 | 79 |