Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 961718 | 35723 | 11/16/2022 12:17:52 PM | 11/16/2022 12:17:53 PM | IVR call: balance | Received call for balance for account 10381999 undefined | 7 | 2 | 4737 | 78 | ||||||||||||||||||||||||||||||||
| 961708 | 35722 | 11/16/2022 12:09:20 PM | 11/16/2022 12:09:21 PM | IVR call: balance | Received call for balance for account 10044934 undefined | 7 | 2 | 4145 | 78 | ||||||||||||||||||||||||||||||||
| 961674 | 35720 | 11/16/2022 11:42:05 AM | 11/16/2022 11:42:06 AM | IVR call: balance | Received call for balance for account 10413434 undefined | 7 | 2 | 10120 | 78 | ||||||||||||||||||||||||||||||||
| 961653 | 35719 | 11/16/2022 11:30:42 AM | 11/16/2022 11:30:43 AM | IVR call: balance | Received call for balance for account 10054169 undefined | 7 | 2 | 29408 | 78 | ||||||||||||||||||||||||||||||||
| 35718 | 11/16/2022 11:30:34 AM | 4/14/2023 1:42:03 PM | water | please apply six months months policy<div><br></div><div><b>QRC REEPONSE: Six months policy adjustment done.</b></div><br><b>Journal Number</b>: [488132]<br/><b>Journal Amount</b>: [356385.78] | 27 | 3 | 29407 | 113 | 15 | 2 | 23 | 1 | 101 | 4/14/2023 1:41:54 PM | 140934 | 2 | 202 | 2 | |||||||||||||||||||||||
| 961652 | 35717 | 11/16/2022 11:28:17 AM | 11/16/2022 11:29:10 AM | IVR call: statement | Received call for statement for account 10236845 sent message: 30119 | 8 | 2 | 13792 | 79 | ||||||||||||||||||||||||||||||||
| 961633 | 35716 | 11/16/2022 11:20:34 AM | 11/16/2022 11:20:35 AM | IVR call: balance | Received call for balance for account 10173507 undefined | 7 | 2 | 8969 | 78 | ||||||||||||||||||||||||||||||||
| 961630 | 35715 | 11/16/2022 11:18:21 AM | 11/16/2022 11:18:22 AM | IVR call: balance | Received call for balance for account 10432550 undefined | 7 | 2 | 21799 | 78 | ||||||||||||||||||||||||||||||||
| 961629 | 35714 | 11/16/2022 11:18:05 AM | 11/16/2022 11:18:06 AM | IVR call: balance | Received call for balance for account 10036412 undefined | 7 | 2 | 7236 | 78 | ||||||||||||||||||||||||||||||||
| 33408 | 11/16/2022 11:17:51 AM | 5/29/2023 10:43:08 AM | Consumption too high | We had an underground water leak which wasn't easy to detect. It was later repaired by plumbers. <br/><b>Journal Number</b>: [780049] | 24 | 3 | 28658 | 17 | 2 | 23 | 1 | 96 | 141531 | 2762 | 3290 | ||||||||||||||||||||||||||
| 961627 | 35713 | 11/16/2022 11:17:38 AM | 11/16/2022 11:17:39 AM | IVR call: balance | Received call for balance for account 10432550 undefined | 7 | 2 | 21799 | 78 | ||||||||||||||||||||||||||||||||
| 961626 | 35712 | 11/16/2022 11:17:25 AM | 11/16/2022 11:17:25 AM | IVR call:? | Received call for ? for account 20107699 | 6811 | |||||||||||||||||||||||||||||||||||
| 18478 | 11/16/2022 11:15:58 AM | 3/7/2023 10:16:05 AM | Water Meter was replaced. Acc 10267361 | Good day, please can you update the water meter details. Old Water meter no. 200503239 Replace with a new water meter no. 222057459 Was installed sometime in November 2022 regards Louisa Grobblaar Tel: 043 783 1222 | 23 | 3 | 13644 | 17 | 2 | 23 | 1 | 112 | 143698 | 1196 | |||||||||||||||||||||||||||
| 961621 | 35711 | 11/16/2022 11:12:20 AM | 11/16/2022 11:12:21 AM | IVR call: balance | Received call for balance for account 10236845 undefined | 7 | 2 | 13792 | 78 | ||||||||||||||||||||||||||||||||
| 24144 | 11/16/2022 11:06:49 AM | 11/16/2022 11:06:52 AM | 8 Jackson Street electricity charge | We are being charged for electricity even though we have a pre-paid meter. Please check how long this has been happening and credit us for the charges. | 23 | 3 | 24935 | 5 | 2 | 23 | 2 | 103 | 2233 | ||||||||||||||||||||||||||||
| 961612 | 35709 | 11/16/2022 11:04:35 AM | 11/16/2022 11:04:36 AM | IVR call: balance | Received call for balance for account 10392518 undefined | 7 | 2 | 29405 | 78 | ||||||||||||||||||||||||||||||||
| 961606 | 35708 | 11/16/2022 11:01:45 AM | 11/16/2022 11:01:45 AM | IVR call:? | Received call for ? for account 10439984 | 29404 | |||||||||||||||||||||||||||||||||||
| 961600 | 35707 | 11/16/2022 11:00:11 AM | 11/16/2022 11:00:44 AM | IVR call: statement | Received call for statement for account 10439984 sent message: 30110 | 8 | 2 | 29404 | 79 | ||||||||||||||||||||||||||||||||
| 961595 | 35706 | 11/16/2022 10:59:26 AM | 11/16/2022 10:59:27 AM | IVR call: balance | Received call for balance for account 10439984 undefined | 7 | 2 | 29404 | 78 | ||||||||||||||||||||||||||||||||
| 961593 | 35705 | 11/16/2022 10:57:59 AM | 11/16/2022 10:58:00 AM | IVR call: balance | Received call for balance for account 10439968 undefined | 7 | 2 | 29403 | 78 |