Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 962152 | 35744 | 11/16/2022 4:38:11 PM | 11/16/2022 4:38:12 PM | IVR call:? | Received call for ? for account 10074381 | 7099 | |||||||||||||||||||||||||||||||||||
| 962135 | 35743 | 11/16/2022 4:24:43 PM | 11/16/2022 4:24:44 PM | IVR call: balance | Received call for balance for account 10380206 undefined | 7 | 2 | 29420 | 78 | ||||||||||||||||||||||||||||||||
| 962107 | 35742 | 11/16/2022 4:04:29 PM | 11/16/2022 4:04:29 PM | IVR call: balance | Received call for balance for account 10427037 undefined | 7 | 2 | 4056 | 78 | ||||||||||||||||||||||||||||||||
| 962099 | 35741 | 11/16/2022 4:01:37 PM | 11/16/2022 4:02:26 PM | IVR call: statement | Received call for statement for account 10427037 sent message: 30133 | 8 | 2 | 4056 | 79 | ||||||||||||||||||||||||||||||||
| 962079 | 35740 | 11/16/2022 3:40:37 PM | 11/16/2022 3:40:38 PM | IVR call: balance | Received call for balance for account 10381094 undefined | 7 | 2 | 7045 | 78 | ||||||||||||||||||||||||||||||||
| 961914 | 35738 | 11/16/2022 1:43:11 PM | 11/16/2022 1:43:43 PM | IVR call: statement | Received call for statement for account 10243000 sent message: 30131 | 8 | 2 | 29418 | 79 | ||||||||||||||||||||||||||||||||
| 35736 | 11/16/2022 1:40:31 PM | 11/16/2022 1:40:33 PM | water | consumers water were averaged over a six months on meter number 140059927 that is the old meter<div><br><div>2022/05/09 7 974.000 1.00000 332.000 C 2022/09/29 ZZZZZZ</div><div>2020/09/10 3 642.000 1.00000 20.000 C 2020/09/29</div></div><div><br></div><div>the new smart meter are currently averaged as well meter number 222014067</div><div>2022/04/01 0 1.00000 C ZZZZZZ</div><div><br></div><div><br></div> | 30 | 3 | 29417 | 23 | 3 | 1 | 101 | 23 | |||||||||||||||||||||||||||||
| 961911 | 35737 | 11/16/2022 1:39:51 PM | 11/16/2022 1:39:52 PM | IVR call: balance | Received call for balance for account 10062081 undefined | 7 | 2 | 5033 | 78 | ||||||||||||||||||||||||||||||||
| 35735 | 11/16/2022 1:39:10 PM | 5/24/2023 10:23:07 AM | water | consumer is being charged as meter stopped generating readings in 2021 ,,they have brought photo of current reading which has been sent to billing and meter reading<div><br></div><div>QRC RESPONSE: LEAK JOURNAL PROCESSED FOR 201810/202109 INCL INTEREST.</div><div>JOURNAL TO BE AUTHORIZED.</div><br/><b>Journal Number</b>: [505544]<br/><b>Journal Amount</b>: [94521.34] | 27 | 3 | 29416 | 110 | 17 | 2 | 23 | 1 | 111 | 5/24/2023 10:23:00 AM | 139592 | 2 | 205 | 2 | |||||||||||||||||||||||
| 961892 | 35734 | 11/16/2022 1:26:23 PM | 11/16/2022 1:26:24 PM | IVR call:? | Received call for ? for account 10284870 | 29414 | |||||||||||||||||||||||||||||||||||
| 961888 | 35733 | 11/16/2022 1:21:53 PM | 11/16/2022 1:21:54 PM | IVR call:? | Received call for ? for account 10284870 | 29414 | |||||||||||||||||||||||||||||||||||
| 35732 | 11/16/2022 1:20:23 PM | 11/25/2022 1:53:03 PM | Leak Repairs | Consumer assisted at Ward 46 session. <div>Plumbers letter for repairs dated Oct 2021 has been uploaded</div><div>QRC RESPONSE:</div><div><br></div><div>Leak credit adjustment done for 201902-202111, average 21kl.</div><br/><b>Journal Number</b>: [991917]<br/><b>Journal Amount</b>: [256620.18] | 27 | 3 | 29413 | 3 | 17 | 2 | 23 | 1 | 96 | 11/25/2022 1:52:55 PM | 2 | 3 | 2 | ||||||||||||||||||||||||
| 961872 | 35731 | 11/16/2022 1:14:21 PM | 11/16/2022 1:14:22 PM | IVR call: balance | Received call for balance for account 10300053 undefined | 7 | 2 | 22992 | 78 | ||||||||||||||||||||||||||||||||
| 961865 | 35730 | 11/16/2022 1:13:01 PM | 11/16/2022 1:13:02 PM | IVR call: balance | Received call for balance for account 10300053 undefined | 7 | 2 | 22992 | 78 | ||||||||||||||||||||||||||||||||
| 961838 | 35729 | 11/16/2022 1:06:18 PM | 11/16/2022 1:06:19 PM | IVR call: balance | Received call for balance for account 10385622 undefined | 7 | 2 | 4476 | 78 | ||||||||||||||||||||||||||||||||
| 961823 | 35728 | 11/16/2022 1:02:19 PM | 11/16/2022 1:02:20 PM | IVR call: balance | Received call for balance for account 10387842 undefined | 7 | 2 | 8161 | 78 | ||||||||||||||||||||||||||||||||
| 961747 | 35727 | 11/16/2022 12:31:58 PM | 11/16/2022 12:32:21 PM | IVR call: statement | Received call for statement for account 10107294 sent message: 30123 | 8 | 2 | 29411 | 79 | ||||||||||||||||||||||||||||||||
| 961745 | 35726 | 11/16/2022 12:30:55 PM | 11/16/2022 12:30:55 PM | IVR call: balance | Received call for balance for account 10427009 undefined | 7 | 2 | 19429 | 78 | ||||||||||||||||||||||||||||||||
| 961729 | 35725 | 11/16/2022 12:24:32 PM | 11/16/2022 12:24:33 PM | IVR call: balance | Received call for balance for account 10398637 undefined | 7 | 2 | 12689 | 78 | ||||||||||||||||||||||||||||||||
| 961721 | 35724 | 11/16/2022 12:19:02 PM | 11/16/2022 12:19:03 PM | IVR call: balance | Received call for balance for account 10437738 undefined | 7 | 2 | 29410 | 78 |