Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
962871 35821 11/17/2022 9:33:12 AM 11/17/2022 9:33:13 AM IVR call: balance Received call for balance for account 10440097 undefined 7 2 28313 78
35820 11/17/2022 9:31:03 AM 1/26/2023 6:22:27 AM Water Query Consumer had a pipe leak and fixed leak. Affidavit from plumber 23 3 29439 144 17 3 23 1 96 778 778
962865 35819 11/17/2022 9:25:28 AM 11/17/2022 9:25:29 AM IVR call: balance Received call for balance for account 10292956 undefined 7 2 27598 78
962861 35818 11/17/2022 9:22:20 AM 11/17/2022 9:22:43 AM IVR call: statement Received call for statement for account 10413513 sent message: 30187 8 2 29322 79
35817 11/17/2022 9:20:31 AM 11/17/2022 9:20:33 AM reversal charge for fire please revers the fire charge as this consumer says is not supposed to b e charged for fire in that area and this fire has its own acc no different from the acc he knows please assist 6 3 29437 145 5 2 23 3 105 780
962846 35816 11/17/2022 9:15:05 AM 11/17/2022 9:15:24 AM IVR call: statement Received call for statement for account 10372186 sent message: 30184 8 2 15693 79
962845 35815 11/17/2022 9:12:05 AM 11/17/2022 9:12:06 AM IVR call: balance Received call for balance for account 10389420 undefined 7 2 7049 78
962841 11/17/2022 9:07:50 AM 11/17/2022 9:07:51 AM IVR call:? Received call for ? for account undefined
962842 35814 11/17/2022 9:07:38 AM 11/17/2022 9:07:57 AM IVR call: statement Received call for statement for account 10228565 sent message: 30183 8 2 20970 79
962840 35813 11/17/2022 9:04:58 AM 11/17/2022 9:04:58 AM IVR call:? Received call for ? for account 10228565 20970
35812 11/17/2022 9:02:25 AM 11/17/2022 9:04:58 AM water query consumer fixed leaking pipe from the water pipe from the geyser. 30 3 29435 141 3 1 96 239 239
962822 35811 11/17/2022 8:53:58 AM 11/17/2022 8:53:59 AM IVR call: balance Received call for balance for account 10401032 undefined 7 2 8579 78
962814 35810 11/17/2022 8:48:15 AM 11/17/2022 8:48:16 AM IVR call: balance Received call for balance for account 10228565 undefined 7 2 20970 78
35808 11/17/2022 8:44:12 AM 1/21/2023 12:08:41 PM six months policy BO035-Current Account Details<div><span style="white-space:pre"> </span></div><div>OwnerErfAcctO/TMeterAge ASumCR</div><div>Account Number: 10279609 OWNER K VETYEKA</div><div>Term-D: Stand: 080 017 NUS00438 00000 0000 0000</div><div>Clearance Appl.Date: Addr: ZONE 17 NU 00438/00</div><div>Clear Cert.Print: N Post.Add: NU 17 438</div><div>Sect-Title: MDANTSANE</div><div>Clear.Dates from:&nbsp; &nbsp;</div><div>to: 5219</div><div>ID: 7311015689080 Cmplx:&nbsp;</div><div>Total H/O: Coll:&nbsp;</div><div>Deb Tp: 01 - DOMESTIC DE</div><div>202208</div><div>PENDING / UNALLOCATED Receipts0.00</div><div>&nbsp;&nbsp;</div><div>&nbsp;&nbsp;</div><div>&nbsp;&nbsp;</div><div>Options</div><div>Tran Date</div><div>Description</div><div>Reference</div><div>Tariff</div><div>Debit</div><div>Credit</div><div>Vat</div><div><br></div><div>Option</div><div>20220802 BALANCE B/F 1233.17&nbsp;&nbsp;</div><div><br></div><div>Option</div><div>20220811 000018 RECE 9223350118 1300.00&nbsp;</div><div><br></div><div>Option</div><div>20220826 WATER DOMES 150100164 WA0100 17370.60 2605.59</div><div><br></div><div>Option</div><div>20220826 INTERIM REV 150100164 WA0100 10525.62 1578.85</div><div><br></div><div>Option</div><div>20220826 WATER DOMES 222046876 WA0100&nbsp; &nbsp;</div><div><br></div><div>Option</div><div>20220826 REFUSE DOME RFF01 300.87 45.13</div><div><br></div><div>Option</div><div>20220826 FIRE LEVY D FE001 62.61 9.39</div><div><br></div><div>Option</div><div>20220826 PROPERTY RA VARES 552.92&nbsp;&nbsp;</div><div><br></div><div>Option</div><div>20220826 VA-VALUE-EX VARES 17.83&nbsp;</div><div><br></div><div>Option</div><div><br></div><div>&nbsp; Due-Date:20221115No-Dep:1No-Notes:214No-Ext/Arr:</div><div>OK Home Quit More&nbsp;&nbsp;</div><div>BEP08001 blib/bem08002 COUXM Copyright 2005 Business Connexion. All Rights Reserved. *-* Buffalo City Metro Municipality Prod SCOA*-* version: 4.4.1<br>2022/07/28 7 1300.000 1.00000 872.000 C 2022/08/26 ZZZZZZ</div><div>2018/10/09 3 428.000 1.00000 22.000 C 2018/11/28 ZZZZZZ</div><br/><b>Journal Number</b>: [528719] 24 3 29433 89 15 4 23 1 101 141746 187 6
35807 11/17/2022 8:37:33 AM 11/17/2022 8:38:43 AM Leak Water query + plumbers letter attached 30 3 29432 20 2 1 96 20 20
35806 11/17/2022 8:32:38 AM 11/17/2022 8:32:40 AM Overcharging of Water I am disputing the water amounts charged for the September and October 2022 periods. As advised previously, I am a single person residing in a small two bedroom town house. I do not have pets and I do not water the garden as it is small, and I have not planted flowers and so forth. It is impossible that I would use 10 000kl and 15 000kl respectively. The municipality is clearly estimating amounts and not taking readings. Please have regard to the August 2022 account where an actual reading was taken, and it was established that 4kl of water was consumed for the month. This is an accurate reflection of my water usage and if you look at my water consumption since I purchased the property in October 2009, you will note that this is consistent and in line with previous usage. I have raised this issue previously when I have been overcharged for water and it has been credited accordingly. The acceptable usage for both months would be 4kl with a charge of R85.09. Kindly credit my November/December 2022 account with R449.12 [R142.23 (Sept) &amp; R306.89 (Oct)]. Kindly ensure that you charge the correct water usage going forward. 23 3 3531 17 2 23 1 111 2908
962765 35805 11/17/2022 8:23:09 AM 11/17/2022 8:23:09 AM IVR call: balance Received call for balance for account 10253705 undefined 7 2 19540 78
962763 35804 11/17/2022 8:21:09 AM 11/17/2022 8:21:10 AM IVR call: balance Received call for balance for account 10296855 undefined 7 2 7917 78
962747 35803 11/17/2022 8:17:14 AM 11/17/2022 8:17:16 AM IVR call: balance Received call for balance for account 10150061 undefined 7 2 5320 78
962735 35802 11/17/2022 8:11:04 AM 11/17/2022 8:11:05 AM IVR call: balance Received call for balance for account 10405014 undefined 7 2 4258 78