Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 963099 | 35840 | 11/17/2022 11:19:36 AM | 11/17/2022 11:19:37 AM | IVR call:? | Received call for ? for account 10059741 | 7157 | |||||||||||||||||||||||||||||||||||
| 963091 | 35839 | 11/17/2022 11:18:13 AM | 11/17/2022 11:18:13 AM | IVR call:? | Received call for ? for account 10000220 | 5340 | |||||||||||||||||||||||||||||||||||
| 35838 | 11/17/2022 11:14:48 AM | 11/17/2022 11:14:51 AM | late termination | late termination property was registered in 2021 under new owner account 10436457 | 6 | 3 | 29448 | 110 | 4 | 2 | 23 | 1 | 113 | 205 | |||||||||||||||||||||||||||
| 963079 | 35837 | 11/17/2022 11:11:25 AM | 11/17/2022 11:11:26 AM | IVR call: balance | Received call for balance for account 10368962 undefined | 7 | 2 | 5474 | 78 | ||||||||||||||||||||||||||||||||
| 963077 | 35836 | 11/17/2022 11:09:46 AM | 11/17/2022 11:09:47 AM | IVR call: balance | Received call for balance for account 10368786 undefined | 7 | 2 | 29446 | 78 | ||||||||||||||||||||||||||||||||
| 963071 | 35835 | 11/17/2022 11:07:51 AM | 11/17/2022 11:08:11 AM | IVR call: statement | Received call for statement for account 10368786 sent message: 30210 | 8 | 2 | 29446 | 79 | ||||||||||||||||||||||||||||||||
| 963048 | 35833 | 11/17/2022 11:01:37 AM | 11/17/2022 11:01:38 AM | IVR call: balance | Received call for balance for account 10407267 undefined | 7 | 2 | 6575 | 78 | ||||||||||||||||||||||||||||||||
| 963037 | 35832 | 11/17/2022 10:47:33 AM | 11/17/2022 10:47:34 AM | IVR call: balance | Received call for balance for account 10007551 undefined | 7 | 2 | 4486 | 78 | ||||||||||||||||||||||||||||||||
| 35831 | 11/17/2022 10:45:51 AM | 11/17/2022 10:46:10 AM | meter leak reported to water works | water leak reported to water works | 6 | 3 | 29445 | 162 | 17 | 3 | 23 | 1 | 96 | 916 | 916 | ||||||||||||||||||||||||||
| 963011 | 35830 | 11/17/2022 10:37:19 AM | 11/17/2022 10:37:41 AM | IVR call: statement | Received call for statement for account 20091495 sent message: 30207 | 8 | 2 | 29444 | 79 | ||||||||||||||||||||||||||||||||
| 963006 | 35829 | 11/17/2022 10:33:51 AM | 11/17/2022 10:33:51 AM | IVR call: balance | Received call for balance for account 10290901 undefined | 7 | 2 | 23329 | 78 | ||||||||||||||||||||||||||||||||
| 35828 | 11/17/2022 10:13:12 AM | 4/4/2023 9:03:25 AM | late termination | please transfer water & sewerage from 10387736 to 10430632.<div>please stop charging basic electricity.</div> | 6 | 3 | 29443 | 112 | 5 | 2 | 23 | 2 | 103 | 145087 | 203 | ||||||||||||||||||||||||||
| 31841 | 11/17/2022 10:10:09 AM | 3/12/2023 7:25:47 AM | LATE TERMINATION | CONSUMER SAYS THAT May I please bring to your attention that this property was sold to Mr Mkholwane in June 2021.l He has tried to submit paperwork and visited your offices to clear this matter, but it does not seem to get sorted. Please see a snip of the Liquidation and Distribution Account of the estate of Late NP Rapiya – that proves that the house was sold to Mr Mkholwane.<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Account was terminated and refund issued in Feb 2023</div><div>Remaining credit of -R300 relates to a payment made in Aug 2022. Consumer may forward proof of receipt to AndileMte@buffalocity.gov.za to request a refund or payment transfer.</div><div><br></div> | 27 | 3 | 28205 | 18 | 5 | 3 | 23 | 6 | 122 | 3/12/2023 7:25:30 AM | 143960 | 3 | 18 | 3 | |||||||||||||||||||||||
| 962966 | 35827 | 11/17/2022 10:07:27 AM | 11/17/2022 10:07:27 AM | IVR call: balance | Received call for balance for account 10214515 undefined | 7 | 2 | 27927 | 78 | ||||||||||||||||||||||||||||||||
| 962949 | 35826 | 11/17/2022 10:00:51 AM | 11/17/2022 10:00:52 AM | IVR call:? | Received call for ? for account 10228565 | 20970 | |||||||||||||||||||||||||||||||||||
| 35825 | 11/17/2022 10:00:27 AM | 2/16/2023 9:36:18 AM | WATER QUERY | CONSUMER FIXED LEAKING PIPES. | 30 | 3 | 29442 | 228 | 3 | 1 | 96 | 2017 | 239 | ||||||||||||||||||||||||||||
| 962941 | 35824 | 11/17/2022 9:57:11 AM | 11/17/2022 9:57:12 AM | IVR call: balance | Received call for balance for account 10028226 undefined | 7 | 2 | 10319 | 78 | ||||||||||||||||||||||||||||||||
| 962918 | 35823 | 11/17/2022 9:52:11 AM | 11/17/2022 9:52:12 AM | IVR call: balance | Received call for balance for account 10198489 undefined | 7 | 2 | 4807 | 78 | ||||||||||||||||||||||||||||||||
| 35809 | 11/17/2022 9:41:57 AM | 11/17/2022 9:42:00 AM | Rates | I need an explanation on my September rates | 23 | 3 | 17326 | 5 | 2 | 23 | 8 | 62 | 2909 | ||||||||||||||||||||||||||||
| 962883 | 35822 | 11/17/2022 9:36:40 AM | 11/17/2022 9:36:41 AM | IVR call:? | Received call for ? for account 10386844 | 29440 |