Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 35909 | 11/18/2022 10:49:19 AM | 1/20/2023 6:40:00 AM | Water bill | Account not dealt with due to two meter number readings since 2020. House on sale now<div><br></div><div><br></div> | 27 | 3 | 228 | 17 | 2 | 23 | 1 | 112 | 1/20/2023 6:40:00 AM | 141649 | 3 | 2912 | 3 | ||||||||||||||||||||||||
| 35909 | 11/18/2022 10:49:12 AM | 1/20/2023 6:37:54 AM | Water bill | Account not dealt with due to two meter number readings since 2020. House on sale now<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Query resolved 19 Jan 2023 with a leak rebate for repairs dated 2020.</div><div>Readings and meter numbers are correct, meter was replaced in 2020, but billed correctly</div> | 27 | 3 | 228 | 17 | 2 | 23 | 1 | 112 | 1/20/2023 6:37:54 AM | 141647 | 3 | 2912 | 3 | ||||||||||||||||||||||||
| 964268 | 35908 | 11/18/2022 10:33:35 AM | 11/18/2022 10:33:36 AM | IVR call: balance | Received call for balance for account 10260087 undefined | 7 | 2 | 8075 | 78 | ||||||||||||||||||||||||||||||||
| 22923 | 11/18/2022 10:32:26 AM | 5/9/2023 10:41:27 AM | leak cr | leak credit done for 2020/10-2021/06 period.<br/><b>Journal Number</b>: [016583]<br/><b>Journal Amount</b>: [135002.65] | 27 | 3 | 22969 | 13 | 17 | 2 | 23 | 1 | 96 | 5/9/2023 10:41:16 AM | 2 | 13 | 2 | ||||||||||||||||||||||||
| 964253 | 35907 | 11/18/2022 10:22:48 AM | 11/18/2022 10:22:48 AM | IVR call: balance | Received call for balance for account 10026156 undefined | 7 | 2 | 20979 | 78 | ||||||||||||||||||||||||||||||||
| 964238 | 35906 | 11/18/2022 10:14:57 AM | 11/18/2022 10:14:58 AM | IVR call: balance | Received call for balance for account 10026156 undefined | 7 | 2 | 20979 | 78 | ||||||||||||||||||||||||||||||||
| 964235 | 35905 | 11/18/2022 10:14:23 AM | 11/18/2022 10:14:25 AM | IVR call: balance | Received call for balance for account 10435611 undefined | 7 | 2 | 29475 | 78 | ||||||||||||||||||||||||||||||||
| 964231 | 35904 | 11/18/2022 10:13:24 AM | 11/18/2022 10:13:24 AM | IVR call: balance | Received call for balance for account 10435611 undefined | 7 | 2 | 29475 | 78 | ||||||||||||||||||||||||||||||||
| 28970 | 11/18/2022 10:07:33 AM | 11/18/2022 10:07:36 AM | Invalid Query | Query closed as no fields were completed to create a query | 27 | 3 | 27509 | 3 | 15 | 2 | 23 | 1 | 50 | 11/18/2022 10:07:33 AM | 3 | 3 | |||||||||||||||||||||||||
| 964209 | 35903 | 11/18/2022 9:58:30 AM | 11/18/2022 9:58:31 AM | IVR call:? | Received call for ? for account 10379547 | 12404 | |||||||||||||||||||||||||||||||||||
| 35876 | 11/18/2022 9:44:38 AM | 11/18/2022 9:44:40 AM | No water charge | "Good day Billing<div><br></div><div> Account 10199752 has no water charges on the account, please confirm whether this is correct.</div><div><br></div><div> If not correct, please load the water charge and apply the 6 month policy accordingly."</div><div><br></div><div> Kind regards</div><div><br></div><div> Sarie Kernekamp</div> | 30 | 3 | 29463 | 20 | 2 | 1 | 113 | 20 | |||||||||||||||||||||||||||||
| 35902 | 11/18/2022 9:44:31 AM | 11/18/2022 9:44:34 AM | water | PLEASE FINALIZE THE ACCOUNT. | 6 | 3 | 29474 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 35901 | 11/18/2022 9:20:36 AM | 11/18/2022 9:20:44 AM | WATER AND ELECTRICITY | LATE TERMINATION - PLEASE TRASNFER IT TO THE NEW OWNERS ACCOUNT. | 6 | 3 | 29473 | 114 | 5 | 2 | 23 | 6 | 122 | 201 | 201 | ||||||||||||||||||||||||||
| 964169 | 35900 | 11/18/2022 9:18:04 AM | 11/18/2022 9:18:21 AM | IVR call: statement | Received call for statement for account 10385683 sent message: 30282 | 8 | 2 | 29472 | 79 | ||||||||||||||||||||||||||||||||
| 964161 | 35899 | 11/18/2022 9:16:44 AM | 11/18/2022 9:16:45 AM | IVR call: balance | Received call for balance for account 10385683 undefined | 7 | 2 | 29472 | 78 | ||||||||||||||||||||||||||||||||
| 964119 | 35898 | 11/18/2022 8:46:40 AM | 11/18/2022 8:47:04 AM | IVR call: statement | Received call for statement for account 10440719 sent message: 30279 | 8 | 2 | 29471 | 79 | ||||||||||||||||||||||||||||||||
| 964113 | 35897 | 11/18/2022 8:40:27 AM | 11/18/2022 8:40:29 AM | IVR call: balance | Received call for balance for account 10422895 undefined | 7 | 2 | 8377 | 78 | ||||||||||||||||||||||||||||||||
| 964072 | 35896 | 11/18/2022 8:16:43 AM | 11/18/2022 8:17:04 AM | IVR call: statement | Received call for statement for account 10278248 sent message: 30276 | 8 | 2 | 23778 | 79 | ||||||||||||||||||||||||||||||||
| 35895 | 11/18/2022 8:06:44 AM | 11/18/2022 8:16:04 AM | WATER | PLEASE TRANSFERR WATER TO ERF NO.235 CONSOLIDATED ERF. (late termination). | 6 | 3 | 29470 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | 201 | ||||||||||||||||||||||||||
| 25825 | 11/18/2022 8:04:14 AM | 11/18/2022 8:06:48 AM | WATER QUERY - SIX MONTHS POLICY ADJUSTMENT | Good .day<div><br></div><div>I trust that all is well.</div><div><br></div><div>I refer to the statement attached ( and a few previously sent) , our house has been charged for water according to an interim reading for a couple of months now, and this has not been not been reversed like it used to be.</div><div>I work in Cape Town and I have no one to take the actual reading for me. Can you please send someone to take the reading so we can get the billing corrected before the bill gets out of hand. I would really appreciate your assistance in this regard.</div><div><br></div><div>Regards</div><div><br></div><div>S Mlindi</div><div><br></div><div>Consumer has a water query ,please apply 6 - months policy for 07/ 2022 Bill</div> | 6 | 3 | 26737 | 18 | 15 | 3 | 23 | 1 | 101 | 18 | 18 |