Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
966337 36025 11/20/2022 3:27:56 PM 11/20/2022 3:27:57 PM IVR call: balance Received call for balance for account 10024226 undefined 7 2 6041 78
966334 36024 11/20/2022 2:58:54 PM 11/20/2022 2:58:55 PM IVR call: balance Received call for balance for account 10268570 undefined 7 2 4439 78
966331 36023 11/20/2022 2:22:26 PM 11/20/2022 2:22:27 PM IVR call: balance Received call for balance for account 20421464 undefined 7 2 29494 78
966326 36022 11/20/2022 1:55:19 PM 11/20/2022 1:55:20 PM IVR call: balance Received call for balance for account 10070892 undefined 7 2 10484 78
4423 11/20/2022 12:18:10 PM 11/29/2022 8:37:30 AM 6 month policy QRC RESPONSE: 6 MONTH POLICY REVERSED FOR 201903/201911<div>Leak journal processed for the same account.</div><div>Jnl no. Reversed - 018680</div> 27 3 3754 10 15 4 23 1 101 11/29/2022 8:37:30 AM 10 10 10
36020 11/20/2022 11:47:23 AM 3/20/2023 11:08:42 AM WATER QUERY Gooday<div><br></div><div>I would like to log a query for this account.&nbsp;</div><div><br></div><div>Our current meter has been read and have no problem with that.</div><div><br></div><div>My problem is that we have not been credited for the interim amounts paid on our previous meter which was stolen and interim amounts paid for on our current meter which forms a substantial amount of credit for the period in question.</div><div><br></div><div>Kindly apply the interim amounts paid in order to balance this account</div><div><br></div><div>Thank you</div><div>Mr Hobbs</div><div><br></div><div><br></div><div><u>QRC Response-</u></div><div>Interims to the amount of R73644.28 were reversed 2022/11 on the account.</div><div><br></div><div>query resolved&nbsp;</div><div><br></div> 27 3 29540 18 17 2 23 1 112 3/20/2023 11:08:42 AM 144479 13 18 13
36019 11/20/2022 11:44:13 AM 2/10/2023 2:11:46 PM WATER QUERY Hi christo<div><br></div><div>I see they've billed R20k water this month for debonairs.</div><div><br></div><div>Please can you check the readings and submit them timeously.&nbsp;</div><div><br></div><div>---------- Forwarded message ---------</div><br/><b>Journal Amount</b>: [299000.65] 27 3 29538 18 17 2 23 1 111 2/10/2023 2:11:38 PM 142485 2 18 2
966162 36018 11/20/2022 10:41:43 AM 11/20/2022 10:41:44 AM IVR call: balance Received call for balance for account 10279227 undefined 7 2 21982 78
4139 11/20/2022 10:23:59 AM 11/26/2022 12:57:02 PM 6 month policy adjustment QRC Response: 6 month policy processed for 201909/202207, done on 20.11.2022.<div>Journal pending waiting authorization.&nbsp;<br></div><div><br></div><br><b>Journal Number</b>: [018653]<br/><b>Journal Amount</b>: [-R1,399.50] 27 3 3515 10 15 2 23 1 101 11/26/2022 12:56:57 PM 139881 3 10 3
36016 11/20/2022 9:51:41 AM 11/20/2022 9:51:47 AM DUPLICATE CHARGE IN SEWERAGE Good day<div><br></div><div>I have attached the latest billing for account 10219096 and still shows 3 pans instead of 2 pans (please see emails below and attachments explaining the reason).</div><div><br></div><div>Please can this account be amended accordingly before next billing date.</div><div><br></div><div>Kind Regards,</div><div>Cheryl</div> 6 3 29534 18 5 2 23 93 119 18 18
966105 36015 11/20/2022 9:18:19 AM 11/20/2022 9:18:20 AM IVR call: balance Received call for balance for account 10419794 undefined 7 2 27916 78
36014 11/20/2022 9:15:58 AM 3/10/2023 8:18:52 AM LATE TERMINATION QUERY Good Morning<div><br></div><div>We have sold our home in 8-11th Avenue, Gonubie in September 2021.</div><div>We would like our credit balance to be refunded to me.</div><div>I have attached my confirmation of account with FNB.</div><div>Also attached is the proof of payment to Buffalo City Municipality.</div><div><br></div><div>If there is any problem please contact me:&nbsp;</div><div>L J Hulley</div><div>Cell; 083 599 7024</div><div>Email: Lynn@r63.co.za</div><div><br></div><div>Many thanks</div><div>Lynn</div><div><br></div><div><br></div><div>QRC RESPONSE:&nbsp;</div><div>Good Day. Apologies for the delay in response, however the account was finalized and refund was processed in Oct 2022. Query Closed. Thank you&nbsp;</div><div>.</div> 27 3 29533 18 5 2 23 6 122 3/10/2023 8:18:52 AM 143881 3 18 3
966048 36013 11/20/2022 8:14:00 AM 11/20/2022 8:14:01 AM IVR call: balance Received call for balance for account 10352926 undefined 7 2 5858 78
36012 11/20/2022 8:05:41 AM 11/20/2022 8:06:18 AM DUPLICATE CHARGE IN FIRE LEVY Good day to you&nbsp;<div><br></div><div>I trust you are well.&nbsp;</div><div><br></div><div>I'm writing to you with regard to this statement, I've deposited 500.00 in March 2022 for the fire station levy/fee which is 69 per month, am due to deposit more money at the end of this month but now I'm shocked about the details on this statement.&nbsp;</div><div><br></div><div>I stay in an enclosed estate which has it's own levies for all that you've mentioned here, there's no way I'm going to pay twice for the same services. I'm not sure if you making a mistake, if not please give clarity about how you expect me to pay twice for the same services please.&nbsp;</div><div><br></div><div>Hope to hear from you soon.&nbsp;</div><div><br></div><div>Kind regards&nbsp;</div><div>Zola</div> 6 3 29531 18 5 2 23 3 105 18 18
965959 36011 11/20/2022 7:19:05 AM 11/20/2022 7:19:06 AM IVR call: balance Received call for balance for account 10364419 undefined 7 2 5011 78
36010 11/20/2022 7:15:56 AM 11/20/2022 7:16:04 AM RATES QUERY Good Morning<div><br></div><div>May you please assist and explain as to why there are 3 property rates charges in one month?</div><div><br></div><div>The sms i received with the same amount had a different account number.&nbsp;&nbsp;</div><div><br></div><div>Looking forward to hearing from you.</div><div><br></div><div>Regards&nbsp;</div><div>Bongiwe Matu</div> 6 3 29528 18 5 2 23 8 50 18 18
19725 11/20/2022 7:07:56 AM 11/20/2022 7:08:33 AM O/R OVER READ ADJUSTMENT 23 3 19366 13 2 1 1 111 13 13
965944 36008 11/20/2022 6:53:53 AM 11/20/2022 6:54:15 AM IVR call: statement Received call for statement for account 10262502 sent message: 30462 8 2 29503 79
965893 36007 11/20/2022 6:22:23 AM 11/20/2022 6:22:41 AM IVR call: statement Received call for statement for account 10266518 sent message: 30449 8 2 29524 79
36006 11/20/2022 6:02:52 AM 11/20/2022 6:03:12 AM LATE TERMINATION Good day,<div><br></div><div>Please can this account be sorted – this building was sold in 2020 and should be billed to the current owner of the property. Should there be a reason why we should pay this account please advise reason? Please see attached numerous attempts to have this account sorted.</div><div><br></div><div>Kind Regards</div><div><br></div><div>Janetha Robertson</div><div>Chris Hatting Family Trust</div><div>E : janetha.vz@iafrica.com</div> 6 3 29523 18 5 2 23 6 122 18 18