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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
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Campaign
IsOpen
Customer
36020
LatestTicket
CreatedAt
11/20/2022 11:47:23 AM
UpdatedAt
3/20/2023 11:08:42 AM
Subject
WATER QUERY
Description
Gooday<div><br></div><div>I would like to log a query for this account.&nbsp;</div><div><br></div><div>Our current meter has been read and have no problem with that.</div><div><br></div><div>My problem is that we have not been credited for the interim amounts paid on our previous meter which was stolen and interim amounts paid for on our current meter which forms a substantial amount of credit for the period in question.</div><div><br></div><div>Kindly apply the interim amounts paid in order to balance this account</div><div><br></div><div>Thank you</div><div>Mr Hobbs</div><div><br></div><div><br></div><div><u>QRC Response-</u></div><div>Interims to the amount of R73644.28 were reversed 2022/11 on the account.</div><div><br></div><div>query resolved&nbsp;</div><div><br></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
29540
OpenedBy
18
AssignedTo
17
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
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UpdatedBy
Category
1
Subcategory
112
CreatedBy1
UpdatedBy1
ResolvedAt
3/20/2023 11:08:42 AM
Thread
144479
ResolvedBy
13
WasCreatedByCustomer
HasIvrcall
Creator
18
Updator
13
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