Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36084 | 11/21/2022 11:33:07 AM | 11/21/2022 11:33:09 AM | water h/c from 2018.12-2020.12 | water h/c from 2018.12-2020.12 | 30 | 3 | 29563 | 4 | 2 | 1 | 96 | 4 | |||||||||||||||||||||||||||||
| 967270 | 11/21/2022 11:31:12 AM | 11/21/2022 11:31:13 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 967224 | 36083 | 11/21/2022 11:17:52 AM | 11/21/2022 11:17:53 AM | IVR call: balance | Received call for balance for account 10420003 undefined | 7 | 2 | 18315 | 78 | ||||||||||||||||||||||||||||||||
| 967185 | 36082 | 11/21/2022 11:02:27 AM | 11/21/2022 11:02:28 AM | IVR call: balance | Received call for balance for account 10028533 undefined | 7 | 2 | 873 | 78 | ||||||||||||||||||||||||||||||||
| 967180 | 36081 | 11/21/2022 11:00:55 AM | 11/21/2022 11:00:56 AM | IVR call: balance | Received call for balance for account 10242486 undefined | 7 | 2 | 5549 | 78 | ||||||||||||||||||||||||||||||||
| 967179 | 36080 | 11/21/2022 11:00:21 AM | 11/21/2022 11:00:22 AM | IVR call: balance | Received call for balance for account 10139731 undefined | 7 | 2 | 27085 | 78 | ||||||||||||||||||||||||||||||||
| 967157 | 36077 | 11/21/2022 10:45:35 AM | 11/21/2022 10:45:54 AM | IVR call: meter-reading | Received call for meter-reading for account 10170380 Meter reading: [68142] Meter type: [water] | 10 | 2 | 2097 | 81 | ||||||||||||||||||||||||||||||||
| 36076 | 11/21/2022 10:44:06 AM | 11/21/2022 10:44:09 AM | water | meter leak fixed by water works | 6 | 3 | 29561 | 113 | 17 | 2 | 23 | 1 | 96 | 202 | |||||||||||||||||||||||||||
| 967143 | 36075 | 11/21/2022 10:41:10 AM | 11/21/2022 10:41:11 AM | IVR call: balance | Received call for balance for account 10424606 undefined | 7 | 2 | 29559 | 78 | ||||||||||||||||||||||||||||||||
| 967128 | 36074 | 11/21/2022 10:35:34 AM | 11/21/2022 10:35:35 AM | IVR call: balance | Received call for balance for account 10111311 undefined | 7 | 2 | 5352 | 78 | ||||||||||||||||||||||||||||||||
| 967108 | 36073 | 11/21/2022 10:23:44 AM | 11/21/2022 10:23:45 AM | IVR call: balance | Received call for balance for account 10362057 undefined | 7 | 2 | 26567 | 78 | ||||||||||||||||||||||||||||||||
| 10785 | 11/21/2022 10:12:19 AM | 11/21/2022 10:12:21 AM | water | please split consumption from october 2021 to May 2022. | 6 | 3 | 9531 | 112 | 15 | 2 | 23 | 1 | 101 | 203 | |||||||||||||||||||||||||||
| 9202 | 11/21/2022 10:09:26 AM | 11/21/2022 10:10:10 AM | METER NOT READ | Consumer is querying the water billing for the period of August 2022. | 30 | 3 | 8137 | 123 | 2 | 1 | 101 | 221 | 221 | ||||||||||||||||||||||||||||
| 36072 | 11/21/2022 9:52:00 AM | 11/21/2022 9:52:03 AM | water | please spread consumption | 6 | 3 | 29558 | 113 | 17 | 2 | 23 | 1 | 111 | 202 | |||||||||||||||||||||||||||
| 5624 | 11/21/2022 9:48:33 AM | 11/21/2022 9:48:36 AM | fire levy | church is charged fire levy for a small business.<div><br></div> | 6 | 3 | 4782 | 112 | 5 | 2 | 23 | 3 | 50 | 203 | |||||||||||||||||||||||||||
| 967043 | 36071 | 11/21/2022 9:44:27 AM | 11/21/2022 9:44:28 AM | IVR call: balance | Received call for balance for account 10227833 undefined | 7 | 2 | 29362 | 78 | ||||||||||||||||||||||||||||||||
| 36070 | 11/21/2022 9:41:16 AM | 11/21/2022 9:41:19 AM | water | PLEASE APPLY SIXZ MONTHS POLICY FOR THE PERIOD 22020/10/05 - 2022/03/18. | 6 | 3 | 29556 | 114 | 15 | 2 | 23 | 1 | 101 | 201 | |||||||||||||||||||||||||||
| 967023 | 36069 | 11/21/2022 9:36:18 AM | 11/21/2022 9:36:19 AM | IVR call: balance | Received call for balance for account 10005826 undefined | 7 | 2 | 5802 | 78 | ||||||||||||||||||||||||||||||||
| 36068 | 11/21/2022 9:28:35 AM | 4/5/2023 7:44:57 AM | Readings and Meter Change | Call received from Coastal PM<div><br></div><div>Query referred to Coastal Billing to assess the readings on the removed meter and to update current readings on the new meter.</div><div>Picture with reading taken on 21.11.2022 as 0202 received and uploaded as reference</div><div><br></div><div>Call received from Coastal Billing to close query.</div><div>Query resolved on 04.04.2023 with credit adjustment.</div> | 27 | 3 | 29555 | 3 | 17 | 2 | 23 | 1 | 112 | 4/5/2023 7:44:56 AM | 3 | 3 | 3 | ||||||||||||||||||||||||
| 967004 | 36067 | 11/21/2022 9:26:08 AM | 11/21/2022 9:26:09 AM | IVR call: balance | Received call for balance for account 10437422 undefined | 7 | 2 | 29553 | 78 |