Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36140 | 11/22/2022 7:24:43 AM | 3/10/2023 9:29:18 AM | Refund | The property has been transferred into the new owners name and my account shows a credit of R12654.15 which needs to be paid back to me. This is a deceased estate. | 27 | 3 | 29573 | 5 | 2 | 23 | 6 | 122 | 3/10/2023 9:29:18 AM | 141172 | 3 | 2926 | 3 | ||||||||||||||||||||||||
| 967992 | 36143 | 11/22/2022 7:23:48 AM | 11/22/2022 7:24:30 AM | IVR call: statement | Received call for statement for account 10043451 sent message: 30795 | 8 | 2 | 29584 | 79 | ||||||||||||||||||||||||||||||||
| 36141 | 11/22/2022 7:22:14 AM | 11/22/2022 7:22:16 AM | Water Query | Staff reported High water consumption, please see May 2021. | 6 | 3 | 29582 | 120 | 15 | 2 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 967984 | 36142 | 11/22/2022 7:21:25 AM | 11/22/2022 7:22:26 AM | IVR call: statement | Received call for statement for account 10043453 sent message: 30794 | 8 | 2 | 29583 | 79 | ||||||||||||||||||||||||||||||||
| 36138 | 11/22/2022 7:17:35 AM | 11/22/2022 7:17:37 AM | WATER QUERY | Staff reported a water query, please see from January 2022. | 6 | 3 | 29580 | 120 | 15 | 4 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 967978 | 36139 | 11/22/2022 7:16:10 AM | 11/22/2022 7:16:26 AM | IVR call: statement | Received call for statement for account 10385919 sent message: 30791 | 8 | 2 | 25498 | 79 | ||||||||||||||||||||||||||||||||
| 967972 | 36137 | 11/22/2022 7:15:22 AM | 11/22/2022 7:15:23 AM | IVR call: balance | Received call for balance for account 10440234 undefined | 7 | 2 | 29579 | 78 | ||||||||||||||||||||||||||||||||
| 967971 | 36136 | 11/22/2022 7:15:15 AM | 11/22/2022 7:15:16 AM | IVR call: balance | Received call for balance for account 10385919 undefined | 7 | 2 | 25498 | 78 | ||||||||||||||||||||||||||||||||
| 36135 | 11/22/2022 7:10:48 AM | 11/22/2022 7:10:49 AM | High Consumption | Staff has reported High consumption for the months Nov,Jun and Feb 2020. | 6 | 3 | 29577 | 120 | 15 | 4 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 967962 | 36134 | 11/22/2022 7:06:49 AM | 11/22/2022 7:06:50 AM | IVR call: balance | Received call for balance for account 10400023 undefined | 7 | 2 | 11441 | 78 | ||||||||||||||||||||||||||||||||
| 36133 | 11/22/2022 7:01:53 AM | 11/22/2022 7:01:54 AM | High Consumption | Consumer complained of High Consumption and Inconsistency on water billing, see from May 2020. | 6 | 3 | 29575 | 120 | 15 | 2 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 967897 | 36132 | 11/22/2022 6:30:05 AM | 11/22/2022 6:30:05 AM | IVR call: balance | Received call for balance for account 10057782 undefined | 7 | 2 | 10599 | 78 | ||||||||||||||||||||||||||||||||
| 34787 | 11/22/2022 6:20:43 AM | 11/22/2022 6:20:46 AM | Water Query | Staff has logged a query , Please investigate March 2020 billing to July 2020. | 6 | 3 | 29095 | 120 | 15 | 2 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 967873 | 36130 | 11/22/2022 6:17:09 AM | 11/22/2022 6:17:10 AM | IVR call: balance | Received call for balance for account 10345138 undefined | 7 | 2 | 8260 | 78 | ||||||||||||||||||||||||||||||||
| 967864 | 36129 | 11/22/2022 6:04:26 AM | 11/22/2022 6:04:45 AM | IVR call: statement | Received call for statement for account 10072740 sent message: 30784 | 8 | 2 | 5881 | 79 | ||||||||||||||||||||||||||||||||
| 967860 | 36128 | 11/22/2022 6:03:16 AM | 11/22/2022 6:03:17 AM | IVR call: balance | Received call for balance for account 10057730 undefined | 7 | 2 | 8860 | 78 | ||||||||||||||||||||||||||||||||
| 967857 | 36127 | 11/22/2022 6:02:29 AM | 11/22/2022 6:02:30 AM | IVR call: balance | Received call for balance for account 10392019 undefined | 7 | 2 | 7106 | 78 | ||||||||||||||||||||||||||||||||
| 967855 | 36126 | 11/22/2022 6:00:11 AM | 11/22/2022 6:00:12 AM | IVR call: balance | Received call for balance for account 10307825 undefined | 7 | 2 | 27811 | 78 | ||||||||||||||||||||||||||||||||
| 967850 | 36125 | 11/22/2022 5:58:56 AM | 11/22/2022 5:59:14 AM | IVR call: statement | Received call for statement for account 10072740 sent message: 30783 | 8 | 2 | 5881 | 79 | ||||||||||||||||||||||||||||||||
| 967838 | 36124 | 11/22/2022 5:49:23 AM | 11/22/2022 5:49:24 AM | IVR call: balance | Received call for balance for account 10291631 undefined | 7 | 2 | 29572 | 78 |