Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
968293 36202 11/22/2022 10:23:21 AM 11/22/2022 10:23:22 AM IVR call: balance Received call for balance for account 10290901 undefined 7 2 23329 78
968285 36201 11/22/2022 10:16:56 AM 11/22/2022 10:16:56 AM IVR call: balance Received call for balance for account 10364185 undefined 7 2 14709 78
36177 11/22/2022 10:06:20 AM 11/22/2022 10:06:47 AM Consumer reported leak was fix outside property Consumer reported that she has water leak outside property and BCM came and fixed it while she was not there but she did not get any feedback from them and her account is still very high. 30 3 29631 10 2 1 96 140131 10 10
36199 11/22/2022 10:00:56 AM 11/22/2022 10:00:58 AM split consumption split consumption to be applied  6 3 29654 110 4 2 23 1 113 205
968276 36200 11/22/2022 10:00:40 AM 11/22/2022 10:00:41 AM IVR call: balance Received call for balance for account 10118589 undefined 7 2 5476 78
36198 11/22/2022 9:50:18 AM 11/22/2022 9:50:21 AM water no water billing on account 6 3 29652 27 4 2 23 1 113 27
968243 36197 11/22/2022 9:48:43 AM 11/22/2022 9:49:08 AM IVR call: statement Received call for statement for account 10295392 sent message: 30866 8 2 29651 79
968242 36196 11/22/2022 9:47:26 AM 11/22/2022 9:47:27 AM IVR call: balance Received call for balance for account 10295392 undefined 7 2 29651 78
36193 11/22/2022 9:46:04 AM 11/22/2022 9:46:05 AM Water Query Staff has a water query for water billing on Sept 2022. 6 3 29650 120 15 3 23 1 50 218
968241 36195 11/22/2022 9:45:54 AM 11/22/2022 9:45:55 AM IVR call: balance Received call for balance for account 10224590 undefined 7 2 13823 78
968238 36194 11/22/2022 9:44:31 AM 11/22/2022 9:44:32 AM IVR call: balance Received call for balance for account 10224590 undefined 7 2 13823 78
36191 11/22/2022 9:42:39 AM 12/5/2022 7:40:33 AM 2 BCM Accounts Paid for Property Have been paying 2 separate accounts, one member has passed away and account handed over, queries to correct account since 2017 23 3 29646 5 2 23 8 62 140692 2929
968225 36192 11/22/2022 9:40:15 AM 11/22/2022 9:40:16 AM IVR call: balance Received call for balance for account 10174711 undefined 7 2 23487 78
968215 36190 11/22/2022 9:35:56 AM 11/22/2022 9:36:12 AM IVR call: statement Received call for statement for account 10299649 sent message: 30861 8 2 29648 79
36189 11/22/2022 9:35:35 AM 11/22/2022 9:36:05 AM water plumbers letter has been submitted 6 3 29647 110 17 2 23 1 96 205 205
36187 11/22/2022 9:34:58 AM 11/22/2022 9:34:59 AM Water Query Staff has reported a high water consumption, please see from Feb 2020. 6 3 29645 120 15 4 23 1 50 218
968209 36188 11/22/2022 9:34:32 AM 11/22/2022 9:34:33 AM IVR call: balance Received call for balance for account 10270161 undefined 7 2 9369 78
36185 11/22/2022 9:32:54 AM 11/22/2022 9:33:33 AM Water Query Affidavit attached consumer fixed leak 23 3 29644 144 17 3 23 1 96 778 778
968197 36186 11/22/2022 9:32:34 AM 11/22/2022 9:32:35 AM IVR call: balance Received call for balance for account 10435876 undefined 7 2 26411 78
36184 11/22/2022 9:29:18 AM 11/22/2022 9:29:19 AM Water query Staff has a water query September 2022. 6 3 29640 120 15 2 23 1 50 218