Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 11948 | 11/23/2022 1:34:42 PM | 11/23/2022 1:34:43 PM | 13 Adam Place | No fire charged on account. | 23 | 3 | 29685 | 5 | 2 | 23 | 3 | 115 | 305 | ||||||||||||||||||||||||||||
| 36314 | 11/23/2022 1:31:33 PM | 11/24/2022 1:03:02 PM | 6 MONTH POLICY | QRC RESPONSE: 6 month policy processed 201705/202109.<div>Journal pending authorization.</div><br/><b>Journal Number</b>: [107494 ]<br/><b>Journal Amount</b>: [-R233.22] | 27 | 3 | 29684 | 10 | 15 | 4 | 23 | 1 | 101 | 11/24/2022 1:02:57 PM | 140207 | 3 | 10 | 3 | |||||||||||||||||||||||
| 969600 | 36313 | 11/23/2022 1:15:15 PM | 11/23/2022 1:15:15 PM | IVR call: balance | Received call for balance for account 10005671 undefined | 7 | 2 | 1561 | 78 | ||||||||||||||||||||||||||||||||
| 5440 | 11/23/2022 1:05:06 PM | 3/9/2023 12:35:46 PM | 12 sectional Units were sold in 2011/2012- But buyer never opened an account | 12 sectional units were sold in 2011/2012 sectional units, 258-268-280-281-289-296-298-303-305-313-314-318,<div>No new accounts were every created, counter services don't have any New Service agreement form of the buyers-Unable to open accounts for them.</div><div>I am attaching details as per our Gistext,</div><div><br></div><div><b>QRC RESPONSE: Query Closed</b></div><div><b>A new query should be logged for each new account numbers where ownership changed and include the previous owner account in order to transfer services.</b></div><div><br></div><div><br></div> | 27 | 3 | 4604 | 115 | 5 | 2 | 23 | 6 | 122 | 3/9/2023 12:35:46 PM | 143854 | 11 | 200 | 11 | |||||||||||||||||||||||
| 969573 | 36312 | 11/23/2022 1:03:32 PM | 11/23/2022 1:03:33 PM | IVR call: balance | Received call for balance for account 10291539 undefined | 7 | 2 | 9018 | 78 | ||||||||||||||||||||||||||||||||
| 969564 | 36311 | 11/23/2022 12:57:53 PM | 11/23/2022 12:57:54 PM | IVR call: balance | Received call for balance for account 10224590 undefined | 7 | 2 | 13823 | 78 | ||||||||||||||||||||||||||||||||
| 969560 | 36310 | 11/23/2022 12:56:22 PM | 11/23/2022 12:56:22 PM | IVR call:? | Received call for ? for account 10224590 | 13823 | |||||||||||||||||||||||||||||||||||
| 27445 | 11/23/2022 12:45:27 PM | 11/23/2022 12:45:29 PM | Water query | High water bill in April 2022. | 5 | 2 | 6365 | 34 | 77 | 34 | |||||||||||||||||||||||||||||||
| 24525 | 11/23/2022 12:24:05 PM | 4/3/2023 6:54:05 AM | Electricity | Acc 10350796 has been blocked from purchasing electricity. This account has been reported many times. It is under investigation. Please Unblok soonest | 23 | 3 | 11166 | 5 | 2 | 23 | 2 | 103 | 145046 | 2377 | |||||||||||||||||||||||||||
| 36302 | 11/23/2022 12:20:26 PM | 11/23/2022 12:31:35 PM | Consumption to be monitored for 03 readings from date of repairs | QRC RESPONSE: Consumer submitted leak letter for October 2022.<div>Consumption to be monitored for 03 readings from date of repairs.</div><br/><b>Monitoring Reason</b>: [consumption to be monitored for 03 readings from date of repairs] | 4 | 3 | 29682 | 10 | 17 | 2 | 23 | 1 | 96 | 11/23/2022 12:31:35 PM | 140200 | 56 | 10 | 56 | |||||||||||||||||||||||
| 36302 | 11/23/2022 12:15:34 PM | 11/23/2022 12:17:05 PM | Leak reported 3rd of October 2022, for a leaking geyser | QRC RESPONSE: Consumer submitted leak letter for October 2022.<div>Consumption to be monitored for 03 readings from date of repairs.</div><br/><b>Monitoring Reason</b>: [QRC RESPONSE: Consumer submitted leak letter for October 2022. Consumption to be monitored for 03 readings from date of repairs.] | 21 | 3 | 29682 | 10 | 17 | 2 | 23 | 1 | 96 | 140197 | 10 | 10 | |||||||||||||||||||||||||
| 969473 | 36309 | 11/23/2022 12:11:04 PM | 11/23/2022 12:11:05 PM | IVR call: balance | Received call for balance for account 10291539 undefined | 7 | 2 | 9018 | 78 | ||||||||||||||||||||||||||||||||
| 969467 | 36308 | 11/23/2022 12:06:53 PM | 11/23/2022 12:07:14 PM | IVR call: statement | Received call for statement for account 10176705 sent message: 30993 | 8 | 2 | 1627 | 79 | ||||||||||||||||||||||||||||||||
| 969465 | 36307 | 11/23/2022 12:06:06 PM | 11/23/2022 12:06:07 PM | IVR call: balance | Received call for balance for account 10247066 undefined | 7 | 2 | 12772 | 78 | ||||||||||||||||||||||||||||||||
| 969464 | 36306 | 11/23/2022 12:05:57 PM | 11/23/2022 12:05:58 PM | IVR call: balance | Received call for balance for account 10287370 undefined | 7 | 2 | 29683 | 78 | ||||||||||||||||||||||||||||||||
| 969462 | 36305 | 11/23/2022 12:05:46 PM | 11/23/2022 12:05:47 PM | IVR call: balance | Received call for balance for account 10176705 undefined | 7 | 2 | 1627 | 78 | ||||||||||||||||||||||||||||||||
| 969461 | 36304 | 11/23/2022 12:05:06 PM | 11/23/2022 12:05:36 PM | IVR call: statement | Received call for statement for account 10050431 sent message: 30992 | 8 | 2 | 9439 | 79 | ||||||||||||||||||||||||||||||||
| 969451 | 36303 | 11/23/2022 11:55:36 AM | 11/23/2022 11:55:37 AM | IVR call: balance | Received call for balance for account 10247066 undefined | 7 | 2 | 12772 | 78 | ||||||||||||||||||||||||||||||||
| 969448 | 36301 | 11/23/2022 11:51:59 AM | 11/23/2022 11:52:42 AM | IVR call: statement | Received call for statement for account 10425557 sent message: 30991 | 8 | 2 | 29681 | 79 | ||||||||||||||||||||||||||||||||
| 969447 | 36300 | 11/23/2022 11:51:42 AM | 11/23/2022 11:52:02 AM | IVR call: statement | Received call for statement for account 10247066 sent message: 30990 | 8 | 2 | 12772 | 79 |