Conversations

Total Items: 106116

LatestCall	Customer	CreatedAt	UpdatedAt	Subject	Description	Disposition	ConversationType	Account	OpenedBy	AssignedTo	Region	Department	Category	Subcategory	ResolvedAt	Thread	ResolvedBy	Creator	Updator
970247	36375	11/24/2022 9:15:00 AM	11/24/2022 9:15:01 AM	IVR call: balance	Received call for balance for account 10377005 undefined	7	2	5038					78							Edit \| Details \| Delete
970232	36374	11/24/2022 9:07:32 AM	11/24/2022 9:07:49 AM	IVR call: meter-reading	Received call for meter-reading for account 10362713 Meter reading: [660] Meter type: [water]	10	2	1683					81							Edit \| Details \| Delete
970231	36373	11/24/2022 9:06:36 AM	11/24/2022 9:08:04 AM	IVR call: statement	Received call for statement for account 10069081 sent message: 31038	8	2	29693					79							Edit \| Details \| Delete
	35355	11/24/2022 9:05:20 AM	11/24/2022 9:05:23 AM	Rates reflecting on old account (10396214_ - not on new account opened (10437597)	This property (plot in Kidds Beach) ERF458 was purchased by CLIVE BERLYN INVESTMENTS (CBI) in 2018. The BCMM municipal invoice being received was sent to PO Box for CBI – however still reflecting “Pacific Eagle”. At the start of this year, Beacon Bay municipal office advised we must provide all company documentation again relevant to this property to open new account. This was done and in March account 10437597 was opened. Rates however are still being invoiced to PACIFIC EAGLE (Account: 10396214) New account in CLIVE BERLYN INVESTMENTS name (10437597) is only being invoiced for fire each month. Two months after the account was opened the new account was invoiced for electricity availability fee, but still not rates and to date RATES still being invoiced to old account number (incorrect entity). PACIFIC EAGLE account should long have been closed and rates be invoiced on the new account with fire levy for the plot. Please assist with resolving this. We look forward to your assistance in correcting the error to ensure correct billing for this property. Thank you.	23	3	29302		5	2	23	8	118				2884		Edit \| Details \| Delete
970230	36372	11/24/2022 9:04:07 AM	11/24/2022 9:04:08 AM	IVR call: balance	Received call for balance for account 10027956 undefined	7	2	6389					78							Edit \| Details \| Delete
	16980	11/24/2022 9:01:15 AM	5/12/2023 8:04:13 AM	WATER	Water meter has not been read for more than 2 years - period 2020/12 - 2022/09<div><b><u>QRC RESPONSE:</u></b></div><div>Duplicate query:  query logged under ref no ; 33023</div>	27	3	16382	123	15	2	23	1	101	5/12/2023 8:04:09 AM	141496	6	221	6	Edit \| Details \| Delete
970218	36371	11/24/2022 9:00:21 AM	11/24/2022 9:00:22 AM	IVR call: balance	Received call for balance for account 10388136 undefined	7	2	7381					78							Edit \| Details \| Delete
970207	36370	11/24/2022 8:49:36 AM	11/24/2022 8:49:37 AM	IVR call: balance	Received call for balance for account 10028533 undefined	7	2	873					78							Edit \| Details \| Delete
970182	36368	11/24/2022 8:34:26 AM	11/24/2022 8:34:27 AM	IVR call: balance	Received call for balance for account 10244369 undefined	7	2	5941					78							Edit \| Details \| Delete
	36366	11/24/2022 8:30:04 AM	11/24/2022 8:30:09 AM	Water	My meter reading for 22 May 2022 to 21 June 2022 cannot be accurate! Only 2 people were occupying the property and there was no leakage. the charge is simply astronomical and cannot be accurate or justified!	23	3	16614		15	2	23	1	50				2936		Edit \| Details \| Delete
970167	36367	11/24/2022 8:21:41 AM	11/24/2022 8:21:42 AM	IVR call: balance	Received call for balance for account 10276719 undefined	7	2	9365					78							Edit \| Details \| Delete
970165	36365	11/24/2022 8:16:47 AM	11/24/2022 8:16:48 AM	IVR call: balance	Received call for balance for account 10028264 undefined	7	2	13691					78							Edit \| Details \| Delete
970164	36364	11/24/2022 8:15:49 AM	11/24/2022 8:15:50 AM	IVR call: balance	Received call for balance for account 10028264 undefined	7	2	13691					78							Edit \| Details \| Delete
970135	36363	11/24/2022 8:01:57 AM	11/24/2022 8:02:17 AM	IVR call: statement	Received call for statement for account 10407336 sent message: 31029	8	2	2069					79							Edit \| Details \| Delete
970133	36362	11/24/2022 8:01:34 AM	11/24/2022 8:01:35 AM	IVR call: balance	Received call for balance for account 10351486 undefined	7	2	5929					78							Edit \| Details \| Delete
	36361	11/24/2022 7:57:54 AM	2/20/2023 12:51:50 PM	water query (October 2022)	Interm reading taken all along and consumer was billed with huge water amount all at once..Please investigate.<div><u>QRC :Response 2023/02/16</u></div><div>Six Months Policy done for period -2022/10,journal submitted for review.Journal Number: [462602]</div><div>Water has been adjusted with a CR of 401 887.82 (Inclusive of Vat and Interest reversal)</div><b>Journal Number</b>: [462602]<br/><b>Journal Amount</b>: [401887.82]	27	3	29692	21	17	2	23	1	112	2/20/2023 12:51:32 PM	142788	2	21	2	Edit \| Details \| Delete
970117	36360	11/24/2022 7:55:05 AM	11/24/2022 7:55:06 AM	IVR call: balance	Received call for balance for account 10014979 undefined	7	2	5906					78							Edit \| Details \| Delete
970115	36358	11/24/2022 7:53:10 AM	11/24/2022 7:53:10 AM	IVR call: balance	Received call for balance for account 20110934 undefined	7	2	23102					78							Edit \| Details \| Delete
970110	36357	11/24/2022 7:52:16 AM	11/24/2022 7:52:17 AM	IVR call: balance	Received call for balance for account 10412757 undefined	7	2	29690					78							Edit \| Details \| Delete
970104	36356	11/24/2022 7:48:17 AM	11/24/2022 7:48:18 AM	IVR call: balance	Received call for balance for account 10294589 undefined	7	2	28036					78							Edit \| Details \| Delete