Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 977409 | 37421 | 11/30/2022 2:09:51 PM | 11/30/2022 2:09:52 PM | IVR call: balance | Received call for balance for account 10164923 undefined | 7 | 2 | 23862 | 78 | ||||||||||||||||||||||||||||||||
| 977407 | 37420 | 11/30/2022 2:09:15 PM | 11/30/2022 2:09:16 PM | IVR call: balance | Received call for balance for account 10293662 undefined | 7 | 2 | 23863 | 78 | ||||||||||||||||||||||||||||||||
| 977398 | 37419 | 11/30/2022 2:07:31 PM | 11/30/2022 2:07:32 PM | IVR call: balance | Received call for balance for account 10400201 undefined | 7 | 2 | 23367 | 78 | ||||||||||||||||||||||||||||||||
| 977397 | 37418 | 11/30/2022 2:06:21 PM | 11/30/2022 2:06:22 PM | IVR call: balance | Received call for balance for account 10293662 undefined | 7 | 2 | 23863 | 78 | ||||||||||||||||||||||||||||||||
| 37417 | 11/30/2022 2:02:40 PM | 11/30/2022 2:02:42 PM | Tap to be replaced | Good Day our water meters tap is rusted and needs to be replaced please | 23 | 3 | 29900 | 4 | 2 | 23 | 1 | 113 | 2962 | ||||||||||||||||||||||||||||
| 977385 | 37416 | 11/30/2022 1:55:39 PM | 11/30/2022 1:55:40 PM | IVR call: balance | Received call for balance for account 10433220 undefined | 7 | 2 | 16532 | 78 | ||||||||||||||||||||||||||||||||
| 977378 | 37415 | 11/30/2022 1:50:48 PM | 11/30/2022 1:51:06 PM | IVR call: statement | Received call for statement for account 10297445 sent message: 31673 | 8 | 2 | 25581 | 79 | ||||||||||||||||||||||||||||||||
| 977373 | 37414 | 11/30/2022 1:46:55 PM | 11/30/2022 1:47:27 PM | IVR call: statement | Received call for statement for account 10297445 sent message: 31672 | 8 | 2 | 25581 | 79 | ||||||||||||||||||||||||||||||||
| 977367 | 37412 | 11/30/2022 1:45:36 PM | 11/30/2022 1:45:37 PM | IVR call: balance | Received call for balance for account 10073236 undefined | 7 | 2 | 5865 | 78 | ||||||||||||||||||||||||||||||||
| 977363 | 37411 | 11/30/2022 1:44:15 PM | 11/30/2022 1:44:16 PM | IVR call: balance | Received call for balance for account 10073236 undefined | 7 | 2 | 5865 | 78 | ||||||||||||||||||||||||||||||||
| 977361 | 37410 | 11/30/2022 1:44:00 PM | 11/30/2022 1:44:01 PM | IVR call:? | Received call for ? for account 10408400 | 22792 | |||||||||||||||||||||||||||||||||||
| 37404 | 11/30/2022 1:43:37 PM | 11/30/2022 1:44:11 PM | Water query | consumer submitted a water query long time and its still unresolved, she has been handed over to lawyers while still having a query. a plumbers letter was submitted | 6 | 3 | 29899 | 100 | 17 | 3 | 23 | 1 | 96 | 176 | 176 | ||||||||||||||||||||||||||
| 977351 | 37409 | 11/30/2022 1:38:46 PM | 11/30/2022 1:39:34 PM | IVR call: statement | Received call for statement for account 20078977 sent message: 31670 | 8 | 2 | 14490 | 79 | ||||||||||||||||||||||||||||||||
| 977349 | 37408 | 11/30/2022 1:37:41 PM | 11/30/2022 1:37:42 PM | IVR call: balance | Received call for balance for account 20078977 undefined | 7 | 2 | 14490 | 78 | ||||||||||||||||||||||||||||||||
| 977343 | 37407 | 11/30/2022 1:34:45 PM | 11/30/2022 1:34:46 PM | IVR call: balance | Received call for balance for account 10073236 undefined | 7 | 2 | 5865 | 78 | ||||||||||||||||||||||||||||||||
| 977340 | 37406 | 11/30/2022 1:33:39 PM | 11/30/2022 1:34:05 PM | IVR call: statement | Received call for statement for account 10382760 sent message: 31669 | 8 | 2 | 19039 | 79 | ||||||||||||||||||||||||||||||||
| 977332 | 37405 | 11/30/2022 1:28:14 PM | 11/30/2022 1:28:15 PM | IVR call: balance | Received call for balance for account 10073236 undefined | 7 | 2 | 5865 | 78 | ||||||||||||||||||||||||||||||||
| 977317 | 37403 | 11/30/2022 1:20:18 PM | 11/30/2022 1:20:37 PM | IVR call: statement | Received call for statement for account 10420640 sent message: 31666 | 8 | 2 | 4240 | 79 | ||||||||||||||||||||||||||||||||
| 977312 | 37402 | 11/30/2022 1:19:05 PM | 11/30/2022 1:19:06 PM | IVR call:? | Received call for ? for account 10267510 | 11695 | |||||||||||||||||||||||||||||||||||
| 977304 | 37401 | 11/30/2022 1:16:59 PM | 11/30/2022 1:17:00 PM | IVR call: balance | Received call for balance for account 10341974 undefined | 7 | 2 | 15658 | 78 |