Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
37532 12/1/2022 7:54:11 AM 12/1/2022 7:54:13 AM PAYMENT NOT APPEARING This statement is not showing my payment which i attached on previous query ref#83501. Kindly rectify. 23 3 27154 5 2 23 8 50 2972
978294 37555 12/1/2022 7:53:47 AM 12/1/2022 7:53:48 AM IVR call: balance Received call for balance for account 20422274 undefined 7 2 18716 78
37544 12/1/2022 7:52:00 AM 2/21/2023 10:11:12 AM Still billed for a property i sold 6 years ago I sold the property in 2016 and have been incorrectly billed for 6 years. I have referred this to all parties in BCMM BUT AM IGNORED. I am owed rated paid in advance when I sold.<br/><b>Journal Amount</b>: [111032.58] 27 3 29931 5 2 23 6 122 2/21/2023 10:10:57 AM 142989 2 2975 2
978273 37554 12/1/2022 7:51:28 AM 12/1/2022 7:51:28 AM IVR call: balance Received call for balance for account 10290670 undefined 7 2 29935 78
978270 37553 12/1/2022 7:51:19 AM 12/1/2022 7:51:20 AM IVR call:? Received call for ? for account 10010122 24440
37532 12/1/2022 7:50:22 AM 12/1/2022 7:50:24 AM PROOF OF PAYMENT Please find my proof of payment which is not appearing on my statement. 23 3 27154 5 2 23 8 50 2972
978251 37552 12/1/2022 7:48:28 AM 12/1/2022 7:48:52 AM IVR call: statement Received call for statement for account 20152677 sent message: 31756 8 2 14240 79
978240 37551 12/1/2022 7:46:45 AM 12/1/2022 7:46:46 AM IVR call: balance Received call for balance for account 10290670 undefined 7 2 29935 78
978236 37549 12/1/2022 7:45:46 AM 12/1/2022 7:45:46 AM IVR call: balance Received call for balance for account 10341396 undefined 7 2 21706 78
37546 12/1/2022 7:45:21 AM 12/21/2022 11:08:47 AM high water consumption queried high water consumption queried please apply six months policy<div><br></div><div>QRC RESPONSE: Query in Monitoring Stage</div><div>New information received refers to plumbing repairs dated May 2022.</div><div>Document uploaded as reference.</div><div>Consumption will be monitored for 03 readings from Nov 2022 to Jan 2023 as the Oct 2022 reading includes the repair period.</div><br/><b>Monitoring Reason</b>: [03 Readings required] 21 3 29933 150 15 2 23 1 101 141015 903 3
37543 12/1/2022 7:44:26 AM 1/21/2023 10:51:47 AM meter leak meter leak was fixed by waterworks , they fixed different houses at the same time, they have the same ref no.805733<div><b><u>QRC RESPONSE</u></b>: Query sent to other department to confirm if there is any credit recommended on the account.</div> 30 3 29932 109 17 2 23 1 96 206 6
978230 37548 12/1/2022 7:44:13 AM 12/1/2022 7:44:14 AM IVR call: balance Received call for balance for account 10399261 undefined 7 2 25951 78
978222 37547 12/1/2022 7:42:47 AM 12/1/2022 7:42:47 AM IVR call: balance Received call for balance for account 20152677 undefined 7 2 14240 78
37532 12/1/2022 7:42:38 AM 12/1/2022 7:42:40 AM WHAT IS LATE TERMINATION?? Kindly give clarity as to what is LATE TERMINATION that is appearing on my account. Secondly, why did i receive a sms saying i owe R3747.97 on my account but from my account attached it sums up to R1702. 23 3 27154 5 2 23 8 50 2972
978217 37545 12/1/2022 7:41:55 AM 12/1/2022 7:41:56 AM IVR call:? Received call for ? for account 10442086 29863
37532 12/1/2022 7:37:30 AM 12/1/2022 7:37:32 AM BILLING TOO HIGH Received this sms notification yesterday regarding my account and I am shocked at the amount that randomly doubled all of sudden. Kindly give clarity 23 3 27154 5 2 23 8 50 2972
25245 12/1/2022 7:36:58 AM 1/8/2023 7:27:49 AM Over the 90 day period to resolve My query has still not been acknowledged and I am not prepared to pay an account which does not get corrected. Please let me know when BCM needs my money (this would mean that BCM sort out the account and stop charging interim readings for a non existing meter), so that I can pay. 27 3 26468 17 2 23 1 112 1/8/2023 7:27:49 AM 141363 11 2445 11
978196 37542 12/1/2022 7:36:44 AM 12/1/2022 7:36:45 AM IVR call: balance Received call for balance for account 10381513 undefined 7 2 20105 78
37540 12/1/2022 7:35:35 AM 3/13/2023 8:14:17 AM Reversal of charges Please reverse the availabilities and water interims as this erf 91662 East London still forms part of 92390 East London as has not been registered individually yet.<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Services can only be transferred upon registration of new erf and/or new owner.</div><div>Kindly liaise with the Rates Department on the closure of this stand once the correct erf has been registered. Consumer may then log a new query and provide the new account number related to the new stand.</div> 27 3 29930 20 5 2 23 6 60 3/13/2023 8:14:17 AM 3 20 3
978188 37541 12/1/2022 7:34:35 AM 12/1/2022 7:34:55 AM IVR call: statement Received call for statement for account 10260081 sent message: 31741 8 2 28231 79