Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
978760 37594 12/1/2022 9:37:41 AM 12/1/2022 9:38:00 AM IVR call: statement Received call for statement for account 10300909 sent message: 31840 8 2 29949 79
37588 12/1/2022 9:34:51 AM 3/17/2023 11:38:02 AM Two water meters on one account Correct water meter number is B-ORC799 222047465 - does not belong to this account, reverse charges from last few months 23 3 29501 17 2 23 1 112 144384 2984
37587 12/1/2022 9:27:13 AM 1/8/2023 6:53:11 AM Mr High water charge<div><br></div><div><b>qrc response</b></div><div><b>consumer to submit an affidavit or a plumbers report if they repaired any leaks</b></div> 30 3 29946 17 2 23 1 96 141359 2983 11
978718 37590 12/1/2022 9:26:48 AM 12/1/2022 9:26:49 AM IVR call: balance Received call for balance for account 10011752 undefined 7 2 12780 78
37571 12/1/2022 9:23:31 AM 1/20/2023 6:42:27 AM Water Usage As per attachment, I have been querying the account 2021/05/22 since June 2021. All my emails and phone calls have not been answered. Please attend to the matter detailed in the attachment. Thank you <div><br></div><div><b>qrc response</b></div><div><b>six months policy done for 2019/12 and 2022/03, journal waiting to be authorized</b></div><br/><b>Journal Number</b>: [489213]<br/><b>Journal Amount</b>: [-R2,459.78] 27 3 9856 17 2 23 1 112 1/20/2023 6:42:19 AM 141416 3 2979 3
37586 12/1/2022 9:23:31 AM 1/7/2023 8:18:47 AM overcharge incorrect meter billing , please fix this <div><br></div><div><b>qrc response</b></div><div><b>six months policy adjustment done for 2022/11 period, journal awaits approval</b></div><br/><b>Journal Number</b>: [488424] 24 3 19539 17 2 23 1 111 141004 2982 11
978701 37585 12/1/2022 9:21:43 AM 12/1/2022 9:21:44 AM IVR call: balance Received call for balance for account 10398005 undefined 7 2 15361 78
978698 37584 12/1/2022 9:20:56 AM 12/1/2022 9:21:53 AM IVR call: statement Received call for statement for account 20152677 sent message: 31829 8 2 14240 79
978670 37583 12/1/2022 9:15:34 AM 12/1/2022 9:15:35 AM IVR call: balance Received call for balance for account 10021681 undefined 7 2 29924 78
978654 37582 12/1/2022 9:13:26 AM 12/1/2022 9:13:54 AM IVR call: statement Received call for statement for account 10364167 sent message: 31828 8 2 25824 79
978652 37581 12/1/2022 9:12:40 AM 12/1/2022 9:12:41 AM IVR call: balance Received call for balance for account 10364167 undefined 7 2 25824 78
24393 12/1/2022 9:11:29 AM 3/12/2023 12:24:36 PM Late Termiantion Fee Please see attached latest statement that I received for account 10439948 for 76 Lindsay Rd, Winterstrand. There is a charge of R222.69 for late termination fee (July 2022). See attached letter from transferring attorney&rsquo;s where this property was only transferred into my name in July 2022. I therefore can&rsquo;t understand what the late termination fee would be for if my account was only opened in July 2022. 27 3 25639 5 2 23 6 76 3/8/2023 9:45:48 AM 144070 4 2305 4
978647 37580 12/1/2022 9:11:09 AM 12/1/2022 9:11:10 AM IVR call: balance Received call for balance for account 10351205 undefined 7 2 14031 78
37573 12/1/2022 9:10:19 AM 1/7/2023 9:56:20 AM Leak Rebate Good day. We had an unfortunate incident during the night of 25th October or the morning of 26th October. One of the elbow joints popped out and water was flowing out. We do not know what time this happened and only found out when one of the family members saw it in the morning. The water meter reading is very high this month (24kl), due to this broken joint. Previous months were: 13kl, 17kl, 17kl,15kl and 16kl. We are trying our best to use as less water as possible. Can BCM please consider giving me a rebate for this month? A letter from the plumber is attached. Thanks. Regards Binesh.<div><br></div><div><b>QRC Response:</b> As per assessment we need to monitor the account for 3 months readings after the repair date so that we are able to get an average that will assisst with the adjustment. that means readings for December2022, January 2023 and February 2023.</div><br/><b>Monitoring Reason</b>: [need 3 months for average] 21 3 2411 17 3 23 1 96 141347 2981 17
978616 37579 12/1/2022 9:05:26 AM 12/1/2022 9:05:53 AM IVR call: statement Received call for statement for account 20380881 sent message: 31821 8 2 7297 79
978613 37578 12/1/2022 9:04:22 AM 12/1/2022 9:04:48 AM IVR call: statement Received call for statement for account 10175997 sent message: 31820 8 2 14580 79
37539 12/1/2022 9:00:59 AM 4/17/2023 6:51:41 AM We dont have dogs at the premises There has not been dogs on the property since 2018. Please can you rectify dog tax. You may inspect as needed<div><br></div><div><b>QRC Response:</b></div><div>Inspection request has been sent to licencing department, once feedback has been received account will be adjusted accordingly</div><div><br></div><div>QRC Respose:</div><div>The inspection has been done and confirmed there are no dogs on the property</div><div>December 2022/12 charge has been reversed</div> 23 3 29929 5 2 23 11 72 141186 2974 3290
978604 37577 12/1/2022 9:00:44 AM 12/1/2022 9:00:45 AM IVR call: balance Received call for balance for account 10330983 undefined 7 2 4901 78
37539 12/1/2022 8:57:43 AM 1/11/2023 11:26:02 AM Subdivision Erf GNB03381 was sub divided late 2004 early 2005.After all these years and many many calls and emails and visits to the munic I am still being charged rates / sewerage on the original property size. Property size is 691 not 1211&nbsp; &nbsp;<div><b>QRC Response:</b></div><div>query escalated to the rates department for further clarity and investigation,for further assistance the consumer may kindly provide us with the different erf numbers to the property/ subdivision certificate.</div> 23 3 29929 5 2 23 8 62 141187 2974 17
978586 37576 12/1/2022 8:57:08 AM 12/1/2022 8:57:33 AM IVR call: statement Received call for statement for account 20030686 sent message: 31814 8 2 23997 79