Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
979277 37670 12/1/2022 1:20:21 PM 12/1/2022 1:20:22 PM IVR call: balance Received call for balance for account 10292163 undefined 7 2 11818 78
979257 37668 12/1/2022 1:12:52 PM 12/1/2022 1:12:57 PM IVR call: balance Received call for balance for account 10028724 undefined 7 2 1587 78
37666 12/1/2022 1:12:48 PM 12/1/2022 1:12:56 PM split consumption please split consumption from October 2022 to december 2021 if possible. 6 3 29984 112 15 2 23 1 50 203
37665 12/1/2022 1:12:08 PM 12/1/2022 1:12:25 PM Incorrectly billed QRC RESPONSE: I have phoned Mr. Vosloo regarding his account below and explained to him that he was back charged for one year, because he was not charged refuse 2020/2021 and I explained from what date until when.<div>In addition, he also queried the sewerage charge that was high since May 2022.</div><div>I explained that he was incorrectly charged on the wrong tariff code, which was vacant availability all this time, it has now been corrected, and his charged on Domestic residential that is why billing is so high.</div><div><br></div><div>He understands that both services that his queried the Refuse and the Sewerage are now sorted, resolved, and correct.</div><div>He also wanted to know about getting a Rates Rebate for his account and I gave him.</div> 27 3 29983 10 5 2 23 93 50 12/1/2022 1:12:08 PM 140617 10 10 10
979246 37664 12/1/2022 1:07:12 PM 12/1/2022 1:07:39 PM IVR call: statement Received call for statement for account 10300404 sent message: 31908 8 2 27444 79
979243 37663 12/1/2022 1:06:05 PM 12/1/2022 1:06:07 PM IVR call: balance Received call for balance for account 10300404 undefined 7 2 27444 78
979227 37662 12/1/2022 12:57:43 PM 12/1/2022 12:58:02 PM IVR call: statement Received call for statement for account 10191727 sent message: 31907 8 2 6558 79
37661 12/1/2022 12:57:02 PM 1/21/2023 5:37:43 AM water query consumer reported water meter leaking at water works ref number : 813626 hence she was surprised when she saw her water bill for a person that staying alone. ref<div>2022/06/15 3 238.000 1.00000 12.000 C 2022/07/23&nbsp;</div><div>2022/05/15 3 226.000 1.00000 13.000 C 2022/06/25&nbsp;</div><div>2022/04/15 3 213.000 1.00000 17.000 C 2022/05/28&nbsp;</div><div>2022/03/15 3 196.000 1.00000 25.000 C 2022/04/23&nbsp;</div><div>2022/02/15 3 171.000 1.00000 41.000 C 2022/03/26</div><div><br></div><div><b>qrc response</b></div><div><b>no report on front desk with regards to ref 813626 will investigate with waterworks if they have anything on their side and also consumer needs to advise if they were any leaks they fixed</b></div> 30 3 29982 23 2 1 96 141701 23 11
24264 12/1/2022 12:53:26 PM 3/10/2023 9:49:35 AM transfer of ownership property transferred to r mashaya on 28/10/2022. east london industrial properties are not responsible for this account any more 27 3 29980 5 2 23 6 122 3/10/2023 9:49:35 AM 141349 3 2266 3
979206 37660 12/1/2022 12:50:37 PM 12/1/2022 12:50:38 PM IVR call: balance Received call for balance for account 10168614 undefined 7 2 14295 78
37170 12/1/2022 12:50:10 PM 2/20/2023 1:56:49 PM 6 month policy QRC RESPONSE: 6 month policy for 202111/202207 and interest reversal for 202210/202211.<div>Journal processed pending authorization.</div><br/><b>Journal Number</b>: [270649]<br/><b>Journal Amount</b>: [-R1,071.88] 27 3 14264 10 15 2 23 1 101 2/20/2023 1:56:42 PM 140613 3 10 3
37659 12/1/2022 12:46:58 PM 1/21/2023 9:36:57 AM water six months policy adjustment to be done for the period of 2020/10 to 2022/05<div><b><u>QRC RESPONSE</u></b>: 6 months policy adjustment done&nbsp; for 20220625 .</div><br/><b>Journal Number</b>: [528634] 24 3 29979 110 15 2 23 1 101 205 6
979171 37658 12/1/2022 12:35:31 PM 12/1/2022 12:35:32 PM IVR call: balance Received call for balance for account 10388915 undefined 7 2 14676 78
979169 37657 12/1/2022 12:34:43 PM 12/1/2022 12:35:10 PM IVR call: statement Received call for statement for account 10169745 sent message: 31898 8 2 1782 79
979157 37656 12/1/2022 12:26:30 PM 12/1/2022 12:26:31 PM IVR call: balance Received call for balance for account 10025620 undefined 7 2 339 78
979151 37655 12/1/2022 12:25:40 PM 12/1/2022 12:26:07 PM IVR call: statement Received call for statement for account 10359481 sent message: 31897 8 2 11974 79
979150 37654 12/1/2022 12:24:22 PM 12/1/2022 12:24:23 PM IVR call: balance Received call for balance for account 10421512 undefined 7 2 9028 78
979149 37653 12/1/2022 12:23:34 PM 12/1/2022 12:23:35 PM IVR call: balance Received call for balance for account 10262036 undefined 7 2 22614 78
979147 37652 12/1/2022 12:22:35 PM 12/1/2022 12:22:35 PM IVR call: balance Received call for balance for account 10262036 undefined 7 2 22614 78
37651 12/1/2022 12:22:06 PM 12/1/2022 12:22:09 PM water six months policy to be applied for the period of 2021/10 till 2022/09 6 3 29977 110 15 2 23 1 101 205