Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
979803 37727 12/1/2022 6:43:21 PM 12/1/2022 6:43:37 PM IVR call: statement Received call for statement for account 10440291 sent message: 31937 8 2 29518 79
979800 37726 12/1/2022 6:38:25 PM 12/1/2022 6:38:26 PM IVR call: balance Received call for balance for account 10440291 undefined 7 2 29518 78
979771 37725 12/1/2022 5:45:33 PM 12/1/2022 5:45:57 PM IVR call: statement Received call for statement for account 10399226 sent message: 31936 8 2 15166 79
979770 37724 12/1/2022 5:44:34 PM 12/1/2022 5:44:35 PM IVR call: balance Received call for balance for account 10399226 undefined 7 2 15166 78
979762 37723 12/1/2022 5:34:15 PM 12/1/2022 5:34:35 PM IVR call: statement Received call for statement for account 10419571 sent message: 31935 8 2 26851 79
979759 37722 12/1/2022 5:33:21 PM 12/1/2022 5:33:22 PM IVR call: balance Received call for balance for account 10419571 undefined 7 2 26851 78
979746 37721 12/1/2022 5:15:34 PM 12/1/2022 5:15:35 PM IVR call: balance Received call for balance for account 10209905 undefined 7 2 7989 78
15875 12/1/2022 5:00:48 PM 1/7/2023 9:40:51 AM Estimated water bill On the July 2022 account (payable 15/8/22) the reading was 304 (reading date 10 May 2022). No account was received for August 2022. On the September 2022 acc the Body Corporate were billed an interim of 10kl. The interim on the Oct '22 account were 15kl and the interim on the Nov'22 acc were 15 kl. In total 40kl for interim while the actual reading on 1 December 2022 is 319. Therefor only 15kl water used since 10 May 2022. There is a smart meter installed. It would be appreciated if the correct readings can be used as the Body Corporate did not budget for these interim readings on the monthly accounts<div><br></div><div><br></div><div>QRC RESPONSE: The actual reading of 319 will be processed in the Jan 2023 statement. Interims is an automated process which will be automatically&nbsp; reversed in the Jan 2023 statement. The account will therefore charge actual consumption less interims billed.&nbsp;</div> 27 3 15131 17 4 23 1 111 1/7/2023 9:40:51 AM 141344 15 551 15
979664 37720 12/1/2022 4:24:26 PM 12/1/2022 4:24:26 PM IVR call: balance Received call for balance for account 10411539 undefined 7 2 16331 78
979663 37719 12/1/2022 4:24:00 PM 12/1/2022 4:24:01 PM IVR call: balance Received call for balance for account 10432429 undefined 7 2 22462 78
979660 37718 12/1/2022 4:22:41 PM 12/1/2022 4:22:42 PM IVR call: balance Received call for balance for account 10411539 undefined 7 2 16331 78
979636 37717 12/1/2022 4:08:31 PM 12/1/2022 4:08:31 PM IVR call: balance Received call for balance for account 10277936 undefined 7 2 14294 78
34442 12/1/2022 3:59:16 PM 1/7/2023 7:26:23 AM Water Reading on 1 Dec 2022 Meter reading taken on 2022.12.01 is 5710.466 23 3 9663 17 2 23 1 111 141328 2834 11
34442 12/1/2022 3:59:12 PM 12/1/2022 3:59:15 PM Water Reading on 1 Dec 2022 Meter reading taken on 2022.12.01 is 5710.466 23 3 9663 17 2 23 1 111 2834
979601 37716 12/1/2022 3:51:34 PM 12/1/2022 3:51:34 PM IVR call: balance Received call for balance for account 10198545 undefined 7 2 4193 78
979567 37715 12/1/2022 3:36:40 PM 12/1/2022 3:36:41 PM IVR call: balance Received call for balance for account 10397775 undefined 7 2 21978 78
979556 37714 12/1/2022 3:20:27 PM 12/1/2022 3:20:28 PM IVR call: balance Received call for balance for account 10244473 undefined 7 2 4009 78
979547 37713 12/1/2022 3:17:11 PM 12/1/2022 3:17:11 PM IVR call: balance Received call for balance for account 10111516 undefined 7 2 9872 78
979518 37712 12/1/2022 3:05:30 PM 12/1/2022 3:05:31 PM IVR call: balance Received call for balance for account 10262036 undefined 7 2 22614 78
37710 12/1/2022 2:38:24 PM 12/1/2022 2:43:20 PM water query Please note the current meter reading as reflected. It is currently reading 139 kl. 23 3 30008 26 17 2 23 1 111 26 26