Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 980705 | 37841 | 12/2/2022 12:19:35 PM | 12/2/2022 12:19:55 PM | IVR call: statement | Received call for statement for account 10264288 sent message: 32012 | 8 | 2 | 30045 | 79 | ||||||||||||||||||||||||||||||||
| 980702 | 37840 | 12/2/2022 12:16:47 PM | 12/2/2022 12:16:48 PM | IVR call: balance | Received call for balance for account 10012081 undefined | 7 | 2 | 4655 | 78 | ||||||||||||||||||||||||||||||||
| 22001 | 12/2/2022 12:14:30 PM | 1/7/2023 8:01:57 AM | Query not resolved Ref #71383 | Good day Please note this query had not been resolved to date. In the process I have now been handed over and reflect on the Credit Bureau. Please assist urgently this has been outstanding since 2019 Kind regards Lesley Sutherland 0846698049<div><br></div><div>Dulicate query </div> | 27 | 3 | 21974 | 17 | 2 | 23 | 1 | 112 | 1/7/2023 8:01:56 AM | 17 | 1831 | 17 | |||||||||||||||||||||||||
| 980698 | 37839 | 12/2/2022 12:12:55 PM | 12/2/2022 12:12:56 PM | IVR call: balance | Received call for balance for account 10053931 undefined | 7 | 2 | 9595 | 78 | ||||||||||||||||||||||||||||||||
| 980695 | 37838 | 12/2/2022 12:09:34 PM | 12/2/2022 12:10:04 PM | IVR call: statement | Received call for statement for account 10108347 sent message: 32009 | 8 | 2 | 9124 | 79 | ||||||||||||||||||||||||||||||||
| 980689 | 37837 | 12/2/2022 12:06:33 PM | 12/2/2022 12:06:34 PM | IVR call: balance | Received call for balance for account 10423152 undefined | 7 | 2 | 30044 | 78 | ||||||||||||||||||||||||||||||||
| 980684 | 37836 | 12/2/2022 12:02:50 PM | 12/2/2022 12:02:51 PM | IVR call: balance | Received call for balance for account 10289634 undefined | 7 | 2 | 30043 | 78 | ||||||||||||||||||||||||||||||||
| 980670 | 37835 | 12/2/2022 11:50:48 AM | 12/2/2022 11:51:10 AM | IVR call: statement | Received call for statement for account 20404966 sent message: 32006 | 8 | 2 | 30042 | 79 | ||||||||||||||||||||||||||||||||
| 980667 | 37834 | 12/2/2022 11:46:06 AM | 12/2/2022 11:46:06 AM | IVR call:? | Received call for ? for account 10409015 | 24546 | |||||||||||||||||||||||||||||||||||
| 980664 | 37833 | 12/2/2022 11:44:56 AM | 12/2/2022 11:44:57 AM | IVR call: balance | Received call for balance for account 10342867 undefined | 7 | 2 | 4015 | 78 | ||||||||||||||||||||||||||||||||
| 980661 | 37832 | 12/2/2022 11:40:47 AM | 12/2/2022 11:40:48 AM | IVR call: balance | Received call for balance for account 20404966 undefined | 7 | 2 | 30042 | 78 | ||||||||||||||||||||||||||||||||
| 37831 | 12/2/2022 11:36:55 AM | 12/2/2022 11:36:57 AM | water query(2019 to 2021)incorrect water readings. | incorrect water readings for 2019 to 2021..Consumer sent emails to Jammie,Maraleld,Nicole,Nobakanga... | 6 | 3 | 30041 | 21 | 17 | 2 | 23 | 1 | 111 | 21 | |||||||||||||||||||||||||||
| 980650 | 37830 | 12/2/2022 11:33:02 AM | 12/2/2022 11:33:02 AM | IVR call:? | Received call for ? for account 10281486 | 4798 | |||||||||||||||||||||||||||||||||||
| 37828 | 12/2/2022 11:05:24 AM | 1/8/2023 9:51:28 AM | Incorrect Charge | I have been charged in my Oct.22 and Nov22 bill for reconnection fees, but we were not disconnected. <div><br></div><div><b>QRC RESPONSE: We have escalated you query to the relevant department and awaiting feedback.</b></div> | 23 | 3 | 30039 | 5 | 2 | 23 | 9 | 123 | 141375 | 3006 | 15 | ||||||||||||||||||||||||||
| 980617 | 37829 | 12/2/2022 11:03:06 AM | 12/2/2022 11:03:28 AM | IVR call: statement | Received call for statement for account 10172443 sent message: 32001 | 8 | 2 | 30040 | 79 | ||||||||||||||||||||||||||||||||
| 980610 | 37827 | 12/2/2022 10:58:01 AM | 12/2/2022 10:58:21 AM | IVR call: statement | Received call for statement for account 10382615 sent message: 32000 | 8 | 2 | 26666 | 79 | ||||||||||||||||||||||||||||||||
| 980606 | 37826 | 12/2/2022 10:55:54 AM | 12/2/2022 10:56:16 AM | IVR call: statement | Received call for statement for account 10277027 sent message: 31999 | 8 | 2 | 29253 | 79 | ||||||||||||||||||||||||||||||||
| 37825 | 12/2/2022 10:49:05 AM | 12/2/2022 10:49:07 AM | No water charged/interm water readings(10439925) | No water chreged/interm water readings (10439925) | 6 | 3 | 30037 | 21 | 17 | 2 | 23 | 1 | 96 | 21 | |||||||||||||||||||||||||||
| 37821 | 12/2/2022 10:45:41 AM | 1/6/2023 10:36:49 AM | CHANGE BILLING NAME | PLEASE CAN I CHANGE THE NAME ON THE ACCOUNT TO THE DEAN DUSTAN FAMILY TRUST | 23 | 3 | 30033 | 5 | 2 | 23 | 2 | 50 | 141305 | 3005 | |||||||||||||||||||||||||||
| 980586 | 37824 | 12/2/2022 10:40:21 AM | 12/2/2022 10:40:48 AM | IVR call: statement | Received call for statement for account 10172586 sent message: 31994 | 8 | 2 | 4812 | 79 |