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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
37828
LatestTicket
CreatedAt
12/2/2022 11:05:24 AM
UpdatedAt
1/8/2023 9:51:28 AM
Subject
Incorrect Charge
Description
I have been charged in my Oct.22 and Nov22 bill for reconnection fees, but we were not disconnected. <div><br></div><div><b>QRC RESPONSE: We have escalated you query to the relevant department and awaiting&nbsp;feedback.</b></div>
Priority
Disposition
23
ConversationType
3
Parent
Account
30039
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
141375
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
3006
Updator
15
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