Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 981119 | 37881 | 12/3/2022 4:16:32 AM | 12/3/2022 4:16:33 AM | IVR call: balance | Received call for balance for account 20020328 undefined | 7 | 2 | 12798 | 78 | ||||||||||||||||||||||||||||||||
| 981117 | 37880 | 12/3/2022 4:14:48 AM | 12/3/2022 4:14:48 AM | IVR call: balance | Received call for balance for account 10293960 undefined | 7 | 2 | 12788 | 78 | ||||||||||||||||||||||||||||||||
| 981113 | 37879 | 12/3/2022 4:02:02 AM | 12/3/2022 4:02:03 AM | IVR call: balance | Received call for balance for account 20014959 undefined | 7 | 2 | 12682 | 78 | ||||||||||||||||||||||||||||||||
| 981108 | 37878 | 12/3/2022 1:13:34 AM | 12/3/2022 1:13:50 AM | IVR call: statement | Received call for statement for account 10006609 sent message: 32032 | 8 | 2 | 4945 | 79 | ||||||||||||||||||||||||||||||||
| 981066 | 37876 | 12/2/2022 5:43:11 PM | 12/2/2022 5:43:27 PM | IVR call: statement | Received call for statement for account 10437979 sent message: 32031 | 8 | 2 | 22026 | 79 | ||||||||||||||||||||||||||||||||
| 981065 | 37875 | 12/2/2022 5:42:04 PM | 12/2/2022 5:42:04 PM | IVR call:? | Received call for ? for account 10437979 | 22026 | |||||||||||||||||||||||||||||||||||
| 980979 | 37873 | 12/2/2022 4:18:03 PM | 12/2/2022 4:18:04 PM | IVR call: balance | Received call for balance for account 10284647 undefined | 7 | 2 | 28854 | 78 | ||||||||||||||||||||||||||||||||
| 980977 | 37872 | 12/2/2022 4:16:53 PM | 12/2/2022 4:16:54 PM | IVR call: balance | Received call for balance for account 10281512 undefined | 7 | 2 | 1171 | 78 | ||||||||||||||||||||||||||||||||
| 980940 | 37871 | 12/2/2022 4:04:46 PM | 12/2/2022 4:05:13 PM | IVR call: statement | Received call for statement for account 10406709 sent message: 32030 | 8 | 2 | 7119 | 79 | ||||||||||||||||||||||||||||||||
| 980938 | 37870 | 12/2/2022 4:03:43 PM | 12/2/2022 4:03:44 PM | IVR call: balance | Received call for balance for account 10406709 undefined | 7 | 2 | 7119 | 78 | ||||||||||||||||||||||||||||||||
| 980900 | 37869 | 12/2/2022 3:30:13 PM | 12/2/2022 3:30:36 PM | IVR call: statement | Received call for statement for account 10436094 sent message: 32029 | 8 | 2 | 30050 | 79 | ||||||||||||||||||||||||||||||||
| 980898 | 37868 | 12/2/2022 3:25:54 PM | 12/2/2022 3:25:55 PM | IVR call: balance | Received call for balance for account 10012082 undefined | 7 | 2 | 23463 | 78 | ||||||||||||||||||||||||||||||||
| 980864 | 37867 | 12/2/2022 2:47:40 PM | 12/2/2022 2:48:16 PM | IVR call: statement | Received call for statement for account 10283721 sent message: 32028 | 8 | 2 | 4341 | 79 | ||||||||||||||||||||||||||||||||
| 37866 | 12/2/2022 2:47:03 PM | 1/7/2023 9:34:25 AM | Over charging bill | The bill that my father is paying for it’s too much especially for someone who is unemployed and only depend on pension money … Every month he will receive notice that the electricity is blocked and he needs to pay a certain amount <div><br></div><div><b>QRC Response:</b></div><div>As per assessment done on the account the is no visible query as the water consumption is consistent and in line with the billing. If the consumer is a pensioner they must visit one of the municipal offices to see if they qualify for indigent subsidy.</div> | 27 | 3 | 30049 | 5 | 4 | 23 | 2 | 50 | 1/7/2023 9:34:25 AM | 141341 | 17 | 3007 | 17 | ||||||||||||||||||||||||
| 18000 | 12/2/2022 2:10:41 PM | 12/2/2022 2:10:44 PM | WATER METER STILL BEING CHARGED TO PREVIOUS OWNER 8 MONTHS AFTER TRANSFER!!! | WATER METER NO 1309441360 STILL BEING CHARGED INCORRECTLY TO 10389275. DELAYING MY REFUND FROM BCM. PLEASE TRANSFER TO CORRECT ACCOUNT ASAP SO THAT I CAN TRANSFER THE CREDIT TO MY NEW ACCOUNT. | 23 | 3 | 17474 | 5 | 2 | 23 | 6 | 122 | 1132 | ||||||||||||||||||||||||||||
| 980835 | 37865 | 12/2/2022 1:55:18 PM | 12/2/2022 1:55:19 PM | IVR call: balance | Received call for balance for account 20149988 undefined | 7 | 2 | 9629 | 78 | ||||||||||||||||||||||||||||||||
| 980834 | 37864 | 12/2/2022 1:54:05 PM | 12/2/2022 1:54:06 PM | IVR call: balance | Received call for balance for account 20149988 undefined | 7 | 2 | 9629 | 78 | ||||||||||||||||||||||||||||||||
| 980821 | 37863 | 12/2/2022 1:43:01 PM | 12/2/2022 1:43:21 PM | IVR call: statement | Received call for statement for account 20559409 sent message: 32021 | 8 | 2 | 13408 | 79 | ||||||||||||||||||||||||||||||||
| 980794 | 37862 | 12/2/2022 1:26:54 PM | 12/2/2022 1:26:55 PM | IVR call: balance | Received call for balance for account 10011322 undefined | 7 | 2 | 6458 | 78 | ||||||||||||||||||||||||||||||||
| 980790 | 37861 | 12/2/2022 1:26:09 PM | 12/2/2022 1:26:10 PM | IVR call: balance | Received call for balance for account 10011322 undefined | 7 | 2 | 6458 | 78 |