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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
37866
LatestTicket
CreatedAt
12/2/2022 2:47:03 PM
UpdatedAt
1/7/2023 9:34:25 AM
Subject
Over charging bill
Description
The bill that my father is paying for it’s too much especially for someone who is unemployed and only depend on pension money … Every month he will receive notice that the electricity is blocked and he needs to pay a certain amount <div><br></div><div><b>QRC Response:</b></div><div>As per assessment done on the account the is no visible query as the water consumption is consistent and in line with the billing. If the consumer is a pensioner they must visit one of the municipal offices to see if they qualify for indigent subsidy.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
30049
OpenedBy
AssignedTo
5
Region
4
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
2
Subcategory
50
CreatedBy1
UpdatedBy1
ResolvedAt
1/7/2023 9:34:25 AM
Thread
141341
ResolvedBy
17
WasCreatedByCustomer
HasIvrcall
Creator
3007
Updator
17
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