Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
982376 37979 12/5/2022 8:37:14 AM 12/5/2022 8:37:16 AM IVR call: balance Received call for balance for account 10410003 undefined 7 2 4119 78
982364 37977 12/5/2022 8:35:27 AM 12/5/2022 8:35:46 AM IVR call: statement Received call for statement for account 10426944 sent message: 32100 8 2 30051 79
33649 12/5/2022 8:33:28 AM 1/8/2023 6:34:55 AM Mr My meter reading is wrong. Now it seems that I am in arrears.<div><br></div><div><b>QRC Response:&nbsp;</b></div><div>Duplicate query to Ref:83943</div> 27 3 12003 17 2 23 1 112 1/8/2023 6:34:55 AM 17 2773 17
33649 12/5/2022 8:33:24 AM 1/8/2023 6:31:09 AM Mr My meter reading is wrong. Now it seems that I am in arrears.<div><br></div><div><b>QRC Response</b>:&nbsp;</div><div>As per assessment the readings on the account seem to be in order however the consumption is high, the consumer can appoint a plumber to check for any possible leaks or if they have already done that they can send through the plumbers letter.&nbsp;</div> 23 3 12003 17 2 23 1 112 141355 2773 17
982351 37976 12/5/2022 8:30:35 AM 12/5/2022 8:30:36 AM IVR call: balance Received call for balance for account 10174924 undefined 7 2 25424 78
982346 37974 12/5/2022 8:28:56 AM 12/5/2022 8:28:57 AM IVR call: balance Received call for balance for account 10174924 undefined 7 2 25424 78
982344 37973 12/5/2022 8:28:25 AM 12/5/2022 8:28:27 AM IVR call: balance Received call for balance for account 10017946 undefined 7 2 4814 78
982335 37972 12/5/2022 8:24:12 AM 12/5/2022 8:24:13 AM IVR call: balance Received call for balance for account 10174924 undefined 7 2 25424 78
982325 37971 12/5/2022 8:21:42 AM 12/5/2022 8:21:42 AM IVR call:? Received call for ? for account 10293232 30064
982317 37970 12/5/2022 8:19:54 AM 12/5/2022 8:19:55 AM IVR call: balance Received call for balance for account 10433641 undefined 7 2 30063 78
982313 37969 12/5/2022 8:18:36 AM 12/5/2022 8:18:37 AM IVR call: balance Received call for balance for account 10298081 undefined 7 2 4377 78
37968 12/5/2022 8:18:16 AM 4/8/2023 11:54:59 AM WATER PLEASE APPLY SIX MONTHS POLICY FOR THE PERIOD 2020/08/16 - 2021/12/20.<br/><b>Journal Number</b>: [528845]<br/><b>Journal Amount</b>: [-R14,450.64] 27 3 30062 114 15 2 23 1 101 4/8/2023 11:54:52 AM 141758 3 201 3
982303 37967 12/5/2022 8:15:29 AM 12/5/2022 8:15:30 AM IVR call: balance Received call for balance for account 10272931 undefined 7 2 4229 78
982302 37966 12/5/2022 8:15:05 AM 12/5/2022 8:15:24 AM IVR call: statement Received call for statement for account 10261541 sent message: 32093 8 2 8069 79
982301 37965 12/5/2022 8:14:35 AM 12/5/2022 8:14:36 AM IVR call: balance Received call for balance for account 10343083 undefined 7 2 7556 78
982300 37964 12/5/2022 8:14:26 AM 12/5/2022 8:14:27 AM IVR call: balance Received call for balance for account 10272931 undefined 7 2 4229 78
982287 37963 12/5/2022 8:09:53 AM 12/5/2022 8:09:54 AM IVR call: balance Received call for balance for account 10174924 undefined 7 2 25424 78
982284 37962 12/5/2022 8:08:37 AM 12/5/2022 8:08:38 AM IVR call: balance Received call for balance for account 10169966 undefined 7 2 15224 78
982273 37961 12/5/2022 8:04:23 AM 12/5/2022 8:04:23 AM IVR call: balance Received call for balance for account 10235580 undefined 7 2 7544 78
982268 37960 12/5/2022 8:03:35 AM 12/5/2022 8:03:36 AM IVR call: balance Received call for balance for account 10191727 undefined 7 2 6558 78