Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 983215 | 38054 | 12/6/2022 5:04:15 AM | 12/6/2022 5:04:15 AM | IVR call: balance | Received call for balance for account 10288042 undefined | 7 | 2 | 4754 | 78 | ||||||||||||||||||||||||||||||||
| 983202 | 38053 | 12/6/2022 4:24:45 AM | 12/6/2022 4:24:46 AM | IVR call: balance | Received call for balance for account 10430947 undefined | 7 | 2 | 11758 | 78 | ||||||||||||||||||||||||||||||||
| 983201 | 38052 | 12/6/2022 4:22:58 AM | 12/6/2022 4:22:59 AM | IVR call: balance | Received call for balance for account 10025830 undefined | 7 | 2 | 7902 | 78 | ||||||||||||||||||||||||||||||||
| 983181 | 38051 | 12/6/2022 3:43:52 AM | 12/6/2022 3:44:19 AM | IVR call: meter-reading | Received call for meter-reading for account 10069970 Meter reading: [4290413] Meter type: [water] | 10 | 2 | 16764 | 81 | ||||||||||||||||||||||||||||||||
| 38050 | 12/6/2022 3:30:03 AM | 1/8/2023 7:50:53 AM | Reconciliation & Refund on incorrect charges | Property bought and transferred in November 2019. BCMM charged refuse from December of 2019 and only stopped in 2022 however the account was not credited accordingly with the amount charged & paid. Rates & taxes were also not charged until 2022, however that issue has since been resolved this year. Municipality is now charging interest on debt owed yet the due credit has not been paid.<div><br></div><div><b>QRC Response:</b> </div><div>refuse adjustment done for the period starting from registration date 2020/11/27.</div><br><b>Journal Number</b>: [488437] | 24 | 3 | 30097 | 5 | 2 | 23 | 4 | 120 | 141364 | 3015 | 17 | ||||||||||||||||||||||||||
| 983178 | 38049 | 12/6/2022 3:04:59 AM | 12/6/2022 3:05:16 AM | IVR call: statement | Received call for statement for account 10169561 sent message: 32162 | 8 | 2 | 6220 | 79 | ||||||||||||||||||||||||||||||||
| 983177 | 38048 | 12/6/2022 3:04:05 AM | 12/6/2022 3:04:05 AM | IVR call: balance | Received call for balance for account 10169561 undefined | 7 | 2 | 6220 | 78 | ||||||||||||||||||||||||||||||||
| 983136 | 38046 | 12/5/2022 5:25:49 PM | 12/5/2022 5:25:50 PM | IVR call: balance | Received call for balance for account 10262036 undefined | 7 | 2 | 22614 | 78 | ||||||||||||||||||||||||||||||||
| 983133 | 38045 | 12/5/2022 5:14:12 PM | 12/5/2022 5:14:13 PM | IVR call: balance | Received call for balance for account 10439937 undefined | 7 | 2 | 30096 | 78 | ||||||||||||||||||||||||||||||||
| 983132 | 38044 | 12/5/2022 5:12:54 PM | 12/5/2022 5:12:55 PM | IVR call: balance | Received call for balance for account 10439937 undefined | 7 | 2 | 30096 | 78 | ||||||||||||||||||||||||||||||||
| 17998 | 12/5/2022 5:04:01 PM | 1/7/2023 7:17:08 AM | Change of ownership | 10346274 address 3 first street Gonubie. Still being charged. 4 months. I would like my refund as I am a pensioner. <div><br></div><div>Duplicate query closed. Active query is under ref #84015</div> | 27 | 3 | 17472 | 5 | 2 | 23 | 6 | 122 | 1/7/2023 7:17:08 AM | 141324 | 15 | 1130 | 15 | ||||||||||||||||||||||||
| 17998 | 12/5/2022 5:03:46 PM | 1/7/2023 7:13:23 AM | Change of ownership | 10346274 address 3 first street Gonubie. Still being charged. 4 months. I would like my refund as I am a pensioner. <div><br></div><div>QRC RESPONSE: Query referred to rates department to finalize the refund. You may follow up after 30 days.</div> | 23 | 3 | 17472 | 5 | 2 | 23 | 6 | 122 | 141323 | 1130 | 15 | ||||||||||||||||||||||||||
| 983092 | 38043 | 12/5/2022 4:26:05 PM | 12/5/2022 4:26:06 PM | IVR call: balance | Received call for balance for account 20048877 undefined | 7 | 2 | 11979 | 78 | ||||||||||||||||||||||||||||||||
| 983074 | 38042 | 12/5/2022 3:55:38 PM | 12/5/2022 3:55:40 PM | IVR call: balance | Received call for balance for account 10397162 undefined | 7 | 2 | 15311 | 78 | ||||||||||||||||||||||||||||||||
| 983047 | 38041 | 12/5/2022 3:20:10 PM | 12/5/2022 3:20:11 PM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | ||||||||||||||||||||||||||||||||
| 983041 | 38040 | 12/5/2022 3:07:58 PM | 12/5/2022 3:07:58 PM | IVR call: balance | Received call for balance for account 10044738 undefined | 7 | 2 | 20372 | 78 | ||||||||||||||||||||||||||||||||
| 983039 | 38039 | 12/5/2022 3:07:20 PM | 12/5/2022 3:07:20 PM | IVR call: balance | Received call for balance for account 10044738 undefined | 7 | 2 | 20372 | 78 | ||||||||||||||||||||||||||||||||
| 983028 | 38038 | 12/5/2022 2:55:09 PM | 12/5/2022 2:55:10 PM | IVR call: balance | Received call for balance for account 10160389 undefined | 7 | 2 | 5936 | 78 | ||||||||||||||||||||||||||||||||
| 983013 | 38037 | 12/5/2022 2:43:05 PM | 12/5/2022 2:43:31 PM | IVR call: statement | Received call for statement for account 20112804 sent message: 32157 | 8 | 2 | 30095 | 79 | ||||||||||||||||||||||||||||||||
| 983010 | 38036 | 12/5/2022 2:39:31 PM | 12/5/2022 2:39:56 PM | IVR call: statement | Received call for statement for account 20112804 sent message: 32156 | 8 | 2 | 30095 | 79 |