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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
38050
LatestTicket
CreatedAt
12/6/2022 3:30:03 AM
UpdatedAt
1/8/2023 7:50:53 AM
Subject
Reconciliation & Refund on incorrect charges
Description
Property bought and transferred in November 2019. BCMM charged refuse from December of 2019 and only stopped in 2022 however the account was not credited accordingly with the amount charged &amp; paid. Rates &amp; taxes were also not charged until 2022, however that issue has since been resolved this year. Municipality is now charging interest on debt owed yet the due credit has not been paid.<div><br></div><div><b>QRC Response:</b>&nbsp;</div><div>refuse adjustment done for the period starting from registration date 2020/11/27.</div><br><b>Journal Number</b>: [488437]
Priority
Disposition
24
ConversationType
3
Parent
Account
30097
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
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UpdatedBy
Category
4
Subcategory
120
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
141364
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
3015
Updator
17