Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
983761 38096 12/6/2022 9:38:16 AM 12/6/2022 9:38:17 AM IVR call: balance Received call for balance for account 10359197 undefined 7 2 5700 78
983742 38095 12/6/2022 9:30:39 AM 12/6/2022 9:30:54 AM IVR call: statement Received call for statement for account 10355267 sent message: 32206 8 2 18528 79
983739 38094 12/6/2022 9:28:24 AM 12/6/2022 9:28:24 AM IVR call: balance Received call for balance for account 10272723 undefined 7 2 30122 78
983736 38093 12/6/2022 9:27:27 AM 12/6/2022 9:27:28 AM IVR call: balance Received call for balance for account 10272723 undefined 7 2 30122 78
38090 12/6/2022 9:23:08 AM 1/21/2023 11:42:29 AM six months policy 2020/07/29 3 1988.000 1.00000 587.000 C 2020/08/22&nbsp;<div>2017/12/14 3 1401.000 1.00000 40.000 C 2018/01/28<br>2015/04/16 3 636.000 1.00000 360.000 C CR 2015/05/26 ZZZZZZ<br>2013/10/17 3 276.000 1.00000 80.000 C MR 2013/11/23 ZZZZZZ</div><div><br></div><div><b>qrc response</b></div><div><b>according to assessment account does not qualify&nbsp;for six months policy, all interim's&nbsp;reversed accordingly arrears on account are due to non-payment,&nbsp; account was last paid in 2020</b><br><br></div><div><br></div> 27 3 30119 89 15 4 23 1 101 1/21/2023 11:42:29 AM 141740 11 187 11
983728 38091 12/6/2022 9:19:55 AM 12/6/2022 9:20:25 AM IVR call: statement Received call for statement for account 10277784 sent message: 32203 8 2 30120 79
38089 12/6/2022 9:17:02 AM 2/6/2023 7:37:45 AM incorrect reading QRC RESPONSE:<div>spread consumption journal has been processed for the period of 20212-202205</div><br/><b>Journal Number</b>: [284292]<br/><b>Journal Amount</b>: [-R12,185.85] 27 3 30118 6 17 2 23 1 111 2/6/2023 7:37:39 AM 3 6 3
983719 38088 12/6/2022 9:11:07 AM 12/6/2022 9:11:24 AM IVR call: meter-reading Received call for meter-reading for account 10089114 Meter reading: [00529831] Meter type: [water] 10 2 19523 81
983705 38087 12/6/2022 9:08:09 AM 12/6/2022 9:08:09 AM IVR call:? Received call for ? for account 10321849 21717
38085 12/6/2022 9:01:33 AM 12/6/2022 9:01:36 AM water consumer is billed on two meters ,old meter to be closed and interims to be reversed 6 3 30115 110 17 2 23 1 112 205
983683 38086 12/6/2022 9:01:22 AM 12/6/2022 9:01:23 AM IVR call: balance Received call for balance for account 10422034 undefined 7 2 30116 78
983674 38084 12/6/2022 8:58:06 AM 12/6/2022 8:58:30 AM IVR call: statement Received call for statement for account 10389745 sent message: 32198 8 2 14353 79
31942 12/6/2022 8:57:04 AM 12/6/2022 8:57:06 AM Between 2018/10/09 to 2022/07/28 Please adjust 6 months policy for the above period. 22 3 28234 207 15 4 23 1 101 1208
983672 38083 12/6/2022 8:56:00 AM 12/6/2022 8:56:21 AM IVR call: statement Received call for statement for account 10280596 sent message: 32195 8 2 30113 79
983658 38082 12/6/2022 8:46:09 AM 12/6/2022 8:46:27 AM IVR call: meter-reading Received call for meter-reading for account 10364887 Meter reading: [23156242] Meter type: [water] 10 2 8855 81
983626 38081 12/6/2022 8:32:16 AM 12/6/2022 8:32:42 AM IVR call: statement Received call for statement for account 20261147 sent message: 32193 8 2 30112 79
38080 12/6/2022 8:32:14 AM 12/6/2022 8:32:17 AM WATER LEAK WATER LEAK, CONSUMER TO HIRE A PLUMBER&nbsp; 23 3 30111 210 17 3 23 1 96 1516
983599 38078 12/6/2022 8:24:04 AM 12/6/2022 8:24:04 AM IVR call:? Received call for ? for account 10437911 24578
38077 12/6/2022 8:10:06 AM 12/6/2022 8:10:10 AM cHARGED WITHWRONG METER NUMBER Please assist as the consumer was charged with the wrong meter readings as from 2015 and only in September 2022 they start charging the account with 2 water readings which was an estimate for both of them.<div><br></div><div>Please receive the reading as well taken on the 06/12/2022 on&nbsp; Water meter no - 140216189.</div><div>May you please also consider to pass the six month policy when rectifying the account.</div> 6 3 30107 146 17 2 23 1 111 887
983536 38075 12/6/2022 8:02:17 AM 12/6/2022 8:02:56 AM IVR call: statement Received call for statement for account 10225271 sent message: 32183 8 2 30105 79