Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 38175 | 12/7/2022 7:13:36 AM | 12/7/2022 7:13:39 AM | high water consumption | Adjustment that was done caused high water consumption. | 6 | 3 | 30149 | 109 | 17 | 2 | 23 | 1 | 111 | 206 | |||||||||||||||||||||||||||
| 984729 | 38174 | 12/7/2022 7:09:32 AM | 12/7/2022 7:09:32 AM | IVR call:? | Received call for ? for account 10279767 | 26327 | |||||||||||||||||||||||||||||||||||
| 38172 | 12/7/2022 7:03:30 AM | 3/10/2023 8:40:26 AM | LEAKING METER | PLUMBERS REPORT STATED THAT THE TAILPICE WAS FIXED WHICH WAS THE PROBLEM WAS IN BCMM SIDE AND THE CUSTOMER. | 30 | 3 | 30146 | 215 | 3 | 1 | 96 | 1533 | 238 | ||||||||||||||||||||||||||||
| 38168 | 12/7/2022 6:54:42 AM | 12/7/2022 6:57:01 AM | FAULTY METER | Plumbers report stated that the meter was broken and leaking. | 30 | 3 | 30144 | 215 | 3 | 1 | 96 | 1533 | 1533 | ||||||||||||||||||||||||||||
| 984680 | 38170 | 12/7/2022 6:50:37 AM | 12/7/2022 6:50:38 AM | IVR call: balance | Received call for balance for account 10431437 undefined | 7 | 2 | 20537 | 78 | ||||||||||||||||||||||||||||||||
| 984674 | 38169 | 12/7/2022 6:47:37 AM | 12/7/2022 6:47:38 AM | IVR call: balance | Received call for balance for account 10287108 undefined | 7 | 2 | 22467 | 78 | ||||||||||||||||||||||||||||||||
| 984670 | 38167 | 12/7/2022 6:45:50 AM | 12/7/2022 6:45:51 AM | IVR call: balance | Received call for balance for account 10419725 undefined | 7 | 2 | 15838 | 78 | ||||||||||||||||||||||||||||||||
| 984667 | 38166 | 12/7/2022 6:44:54 AM | 12/7/2022 6:44:55 AM | IVR call: balance | Received call for balance for account 10157405 undefined | 7 | 2 | 15864 | 78 | ||||||||||||||||||||||||||||||||
| 984666 | 38165 | 12/7/2022 6:43:58 AM | 12/7/2022 6:43:58 AM | IVR call: balance | Received call for balance for account 10146516 undefined | 7 | 2 | 15840 | 78 | ||||||||||||||||||||||||||||||||
| 984661 | 38164 | 12/7/2022 6:42:57 AM | 12/7/2022 6:42:58 AM | IVR call: balance | Received call for balance for account 10064340 undefined | 7 | 2 | 13648 | 78 | ||||||||||||||||||||||||||||||||
| 984659 | 38163 | 12/7/2022 6:42:03 AM | 12/7/2022 6:42:04 AM | IVR call: balance | Received call for balance for account 10064340 undefined | 7 | 2 | 13648 | 78 | ||||||||||||||||||||||||||||||||
| 984658 | 38162 | 12/7/2022 6:42:01 AM | 12/7/2022 6:42:02 AM | IVR call: balance | Received call for balance for account 10431437 undefined | 7 | 2 | 20537 | 78 | ||||||||||||||||||||||||||||||||
| 984656 | 38161 | 12/7/2022 6:40:44 AM | 12/7/2022 6:41:09 AM | IVR call: statement | Received call for statement for account 10289563 sent message: 32274 | 8 | 2 | 27441 | 79 | ||||||||||||||||||||||||||||||||
| 38160 | 12/7/2022 6:40:21 AM | 5/22/2023 8:51:18 AM | general account query | water meter was never updated .<div><br></div><div><br></div><br/><b>Journal Amount</b>: [62081.00] | 27 | 3 | 30143 | 112 | 4 | 2 | 23 | 1 | 113 | 5/22/2023 8:51:10 AM | 2 | 203 | 2 | ||||||||||||||||||||||||
| 38159 | 12/7/2022 6:37:48 AM | 12/7/2022 6:37:51 AM | CHECK READING | PLEASE ASIST WITH THE CHECK READING. | 6 | 3 | 30142 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 38158 | 12/7/2022 6:31:05 AM | 1/24/2023 8:11:09 AM | WATER QUERY | HIGH CONSUMPTION FROM 19/06/2022 TO DATE METER NO. BSRA7471<div><br></div><div>QRC Response:DATE 24/01/2023</div><div>Consumption still high consumer to check for leaks and submit the Plumbers report.</div> | 30 | 3 | 30141 | 84 | 4 | 1 | 101 | 192 | 12 | ||||||||||||||||||||||||||||
| 984628 | 38157 | 12/7/2022 6:28:32 AM | 12/7/2022 6:28:49 AM | IVR call: statement | Received call for statement for account 10363564 sent message: 32268 | 8 | 2 | 15873 | 79 | ||||||||||||||||||||||||||||||||
| 984617 | 38156 | 12/7/2022 6:11:35 AM | 12/7/2022 6:11:55 AM | IVR call: statement | Received call for statement for account 10419128 sent message: 32267 | 8 | 2 | 30140 | 79 | ||||||||||||||||||||||||||||||||
| 984597 | 38155 | 12/7/2022 5:25:25 AM | 12/7/2022 5:25:43 AM | IVR call: statement | Received call for statement for account 10052725 sent message: 32266 | 8 | 2 | 5307 | 79 | ||||||||||||||||||||||||||||||||
| 984596 | 38154 | 12/7/2022 5:19:27 AM | 12/7/2022 5:19:42 AM | IVR call: statement | Received call for statement for account 10363382 sent message: 32265 | 8 | 2 | 7741 | 79 |