Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 38211 | 12/7/2022 11:36:36 AM | 12/7/2022 11:36:37 AM | LEAK | WATER METER LEAK FIXED BY W/W REF NO.772211. | 6 | 3 | 30174 | 114 | 17 | 3 | 23 | 1 | 96 | 201 | |||||||||||||||||||||||||||
| 38209 | 12/7/2022 11:33:06 AM | 12/7/2022 11:33:08 AM | water | PLEASE SPLIT CONSUMPTION.FROM THE METER NO.140548936<div><br></div><div><br></div> | 6 | 3 | 30173 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 38207 | 12/7/2022 11:31:31 AM | 5/19/2023 8:09:46 AM | leak in property | <b>qrc response</b><div><b>leak credit passed on account for 2018 & 2021 period, date captured 07/12/22, journal waiting to be authorized</b></div><br/><b>Journal Number</b>: [289452]<br/><b>Journal Amount</b>: [75580.40] | 27 | 3 | 30172 | 11 | 17 | 2 | 23 | 1 | 96 | 5/19/2023 8:09:36 AM | 140814 | 2 | 11 | 2 | |||||||||||||||||||||||
| 985188 | 38210 | 12/7/2022 11:31:30 AM | 12/7/2022 11:31:31 AM | IVR call: balance | Received call for balance for account 10363564 undefined | 7 | 2 | 15873 | 78 | ||||||||||||||||||||||||||||||||
| 985185 | 38208 | 12/7/2022 11:30:42 AM | 12/7/2022 11:30:43 AM | IVR call: balance | Received call for balance for account 10363564 undefined | 7 | 2 | 15873 | 78 | ||||||||||||||||||||||||||||||||
| 38206 | 12/7/2022 11:27:45 AM | 3/14/2023 11:43:08 AM | late termination | late termination<div><br></div><div><b>qrc response</b></div><div><b>account adjusted</b></div> | 27 | 3 | 30170 | 114 | 17 | 2 | 23 | 1 | 112 | 3/14/2023 11:43:08 AM | 11 | 201 | 11 | ||||||||||||||||||||||||
| 985176 | 38205 | 12/7/2022 11:23:19 AM | 12/7/2022 11:23:20 AM | IVR call: balance | Received call for balance for account 20405504 undefined | 7 | 2 | 26499 | 78 | ||||||||||||||||||||||||||||||||
| 38204 | 12/7/2022 11:01:10 AM | 1/21/2023 5:39:32 AM | water | check reading requested ..consumer is being billed on two meters <div><br></div><div><b><u>QRC RESPONSE:</u> We have done an inspection on the account the there seems to be one meter charging on the account. Please attach proof of the two meters so that meter readers can attend to it.</b></div> | 27 | 3 | 30169 | 110 | 17 | 2 | 23 | 1 | 112 | 1/21/2023 5:39:32 AM | 141702 | 15 | 205 | 15 | |||||||||||||||||||||||
| 985111 | 38203 | 12/7/2022 10:50:29 AM | 12/7/2022 10:51:03 AM | IVR call: statement | Received call for statement for account 10203419 sent message: 32328 | 8 | 2 | 30167 | 79 | ||||||||||||||||||||||||||||||||
| 985101 | 38202 | 12/7/2022 10:40:28 AM | 12/7/2022 10:40:29 AM | IVR call: balance | Received call for balance for account 10375916 undefined | 7 | 2 | 30166 | 78 | ||||||||||||||||||||||||||||||||
| 38201 | 12/7/2022 10:26:21 AM | 5/2/2023 10:49:34 AM | Water query | 6 months policy adjustment 2021/05/08-2022/10/08<div><br></div><div><b>qrc response</b></div><div><b>six months policy adjustment done for 2022/11 period, journal awaits approval</b></div><br/><b>Journal Number</b>: [016758]<br/><b>Journal Amount</b>: [-R23,359.37] | 27 | 3 | 30165 | 144 | 15 | 3 | 23 | 1 | 101 | 5/2/2023 10:49:29 AM | 144195 | 3 | 778 | 3 | |||||||||||||||||||||||
| 985077 | 38200 | 12/7/2022 10:09:16 AM | 12/7/2022 10:09:57 AM | IVR call: statement | Received call for statement for account 10419128 sent message: 32324 | 8 | 2 | 30140 | 79 | ||||||||||||||||||||||||||||||||
| 38198 | 12/7/2022 10:01:22 AM | 3/17/2023 10:18:41 AM | water | QRC Response:Date 07/12/2022<div>Leak credit applied for 07/2021-04/2022 Billing.</div><div>Journal submitted for riview and authorisation.</div><br/><b>Journal Number</b>: [977166]<br/><b>Journal Amount</b>: [55780.21] | 23 | 3 | 30164 | 12 | 6 | 2 | 26 | 1 | 96 | 12 | 26 | ||||||||||||||||||||||||||
| 985062 | 38199 | 12/7/2022 9:56:17 AM | 12/7/2022 9:56:39 AM | IVR call: statement | Received call for statement for account 10276697 sent message: 32321 | 8 | 2 | 19165 | 79 | ||||||||||||||||||||||||||||||||
| 38193 | 12/7/2022 9:50:26 AM | 3/14/2023 9:12:01 AM | incorrect charges on refuse,sewerage,fire levies | incorrect charges on refuse,sewerage,fire levy..Consumer said sec was register Sept 2021 but was charged for services from March 2021.<div><br></div><div><b>qrc response</b></div><div><b>charges effective 2022/03 no charges in 2021</b></div><div><b><br></b></div> | 27 | 3 | 30159 | 21 | 5 | 2 | 23 | 3 | 50 | 3/14/2023 9:12:00 AM | 11 | 21 | 11 | ||||||||||||||||||||||||
| 38197 | 12/7/2022 9:50:09 AM | 3/6/2023 9:32:17 AM | TRANSFER OWNERSHIP | Please transfer ownership from the previous Owners account - 10346274<div><u>QRC-Response 2023/03/06</u></div><div>Account 10440308 ,Change of ownership due .</div> | 30 | 3 | 30163 | 146 | 5 | 2 | 23 | 6 | 122 | 143641 | 887 | 230 | |||||||||||||||||||||||||
| 38195 | 12/7/2022 9:40:29 AM | 1/22/2023 11:52:24 AM | sixQRC Response :Date 22/01/2023 Six months policy applied for 12/2019 Billing Journal submitted for review and authorisation . months policy | 2020/06/29 3 693.000 1.00000 125.000 C 2020/07/25 3495<div>2019/11/20 3 568.000 1.00000 265.000 C 2019/12/21 3495</div><div>2019/02/27 3 303.000 1.00000 43.000 C 2019/03/23 </div><div>2018/09/28 3 260.000 1.00000 22.000 C 2018/10/20 </div><div>2018/08/29 3 238.000 1.00000 48.000 C 2018/09/22</div><div>QRC ReQRC Response :Date 22/01/2023</div><div>Six months policy applied for 12/2019 Billing </div><div>Journal submitted for review and authorisation .sponse :Date 22/01/2023</div><div>Six months policy applied for 12/2019 Billing </div><div>Journal submitted for review and authorisation .</div><br/><b>Journal Number</b>: [528913] | 24 | 3 | 30162 | 89 | 15 | 4 | 23 | 1 | 101 | 187 | 12 | ||||||||||||||||||||||||||
| 15979 | 12/7/2022 9:37:16 AM | 3/8/2023 1:42:44 PM | water | LATE TERMINATION | 6 | 3 | 15274 | 114 | 17 | 2 | 23 | 1 | 112 | 143796 | 201 | ||||||||||||||||||||||||||
| 38194 | 12/7/2022 9:33:57 AM | 12/7/2022 9:35:49 AM | Leak credit | <b><u>QRC RESPONCE</u></b>- Customer informed to advise if they have done any repairs after the repairs dated as per plumbers report 07/10/2020 as after this repair date readings averaged 42 kl and showed even higher consumption than before the repair date. The plumbers letter that we have does not qualify for the leak rebate for these reasons.<div>An email with above information was sent to the customer 01/12/2022.</div> | 27 | 3 | 30161 | 13 | 17 | 2 | 23 | 1 | 96 | 12/7/2022 9:35:47 AM | 140802 | 13 | 13 | 13 | |||||||||||||||||||||||
| 38193 | 12/7/2022 9:31:29 AM | 12/7/2022 9:31:31 AM | back charge query | Consumer called in regarding back charge on services dated march 2021 when the actual registration of account was in Dec 2021 kindly resolve | 6 | 3 | 30159 | 27 | 5 | 2 | 23 | 4 | 50 | 27 |